Title: Evaluating performance of apparel retail stores using data envelopment analysis

Authors: Smriti Pande; Ruby Sengar; Narendra Singh Chaudhary

Addresses: Symbiosis Institute of Business Management, Constituent of Symbiosis International (Deemed University), Pune, India ' Symbiosis Centre for Management Studies (SCMS), Constituent of Symbiosis International (Deemed University), Pune, India ' Symbiosis Centre for Management Studies (SCMS), Constituent of Symbiosis International (Deemed University), Pune, India

Abstract: The purpose of this research paper is to evaluate the performance of chain of organised apparel retail stores and also to benchmark their performance at company as well as store level considering both discretionary as well as non-discretionary variables. The paper aims to use data envelopment analysis firstly, for calculating the efficiency score and secondly for calculating projections for each of the retail store in order to understand the excess in discretionary inputs and shortfalls in output. Results show that most of the retail stores are performing well but there is a scope for improvement in several cases. The study provides a framework for performance evaluation and also assists in identifying the areas of improvement.

Keywords: retail; apparel; data envelopment analysis; DEA; non-discretionary; discretionary; India.

DOI: 10.1504/IJBEX.2020.109211

International Journal of Business Excellence, 2020 Vol.22 No.1, pp.19 - 32

Received: 22 Oct 2018
Accepted: 17 Feb 2019
Published online: 02 Sep 2020 *

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