Title: Measuring and improving business process reliability

Authors: Kepa Mendibil, Trevor J. Turner, Umit S. Bititci

Addresses: Centre for Strategic Manufacturing, DMEM, University of Strathclyde, 75 Montrose Street, Glasgow, G1 1XJ, UK. Centre for Strategic Manufacturing, DMEM, University of Strathclyde, 75 Montrose Street, Glasgow, G1 1XJ, UK. Centre for Strategic Manufacturing, DMEM, University of Strathclyde, 75 Montrose Street, Glasgow, G1 1XJ, UK

Abstract: Measuring the performance of a business process and moreover, improving the reliability of critical business processes has become an important issue for most organisations. This paper describes how three companies from different business environments improved the reliability of specific business processes using active monitoring techniques.

Keywords: active monitoring; business process reliability.

DOI: 10.1504/IJBPM.2002.000109

International Journal of Business Performance Management, 2002 Vol.4 No.1, pp.76-94

Published online: 13 Jul 2003 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article