Title: Effect of information quality and system quality in information system success model as an antecedent of mobile learning in education institutions: case study in Jordan

Authors: Bilal Ali Yaseen Al-nassar

Addresses: Faculty of Business and Finance, Department of Management Information Systems, The World Islamic Sciences and Education University (WISE), Amman, Jordan

Abstract: Educators and students in the higher institutions have reaped the benefits of wired technology in the past several years in the form of mobile learning. The main objective of the research is to develop and propose a service quality model for m-learning in university environment. The study proposed a service quality model based on the Information System (IS) success model for universities m-learning in a developing country, Jordan. This study was carried out through three stages; first, a questionnaire was used to obtain the perception of m-learning services among 360 students studying in different colleges of the Jordan University of Science and Technology (JUST), and second information quality was measured through usefulness and adequacy, system quality (ease of use, accessibility and interactivity), and their causal relationship with learner's perceived service quality. Finally, the third stage involved the development of m-learning system prototype (MLSP) by using Rapid Application Development (RAD) technique.

Keywords: information quality; system quality; IS success model; usefulness and adequacy; ease of use; accessibility and interactivity.

DOI: 10.1504/IJMLO.2020.108190

International Journal of Mobile Learning and Organisation, 2020 Vol.14 No.3, pp.277 - 306

Received: 24 Nov 2018
Accepted: 28 Feb 2019

Published online: 04 May 2020 *

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