Article: Factors affecting job performance: the case of Jordanian hotels' kitchen staff Journal: International Journal of Public Sector Performance Management (IJPSPM) 2020 Vol.6 No.3 pp.340 - 360 Abstract: This paper aims at investigating the effects of work pressure, duties and responsibilities, career advancement opportunities, and the physical work environment on job performance of the hotels' kitchen staff. A structured questionnaire was used to collect information from the employees working in five-star hotels in Jordan. Multiple regression analysis was conducted to test the research hypotheses. Results of the current study revealed that there is a significant impact of work pressure and career advancement opportunities on job performance, whereas duties and responsibilities, and the physical work environment have not significant impact on it. Results of T-test and ANOVA showed that there is no significant difference in the impact of job performance that can be attributed to gender, age, educational level, personal income, marital status, job position, and position experience. The findings of this study will contribute a better understanding of the best work environment that could enhance the performance of the staff and increase guests' satisfactions. Inderscience Publishers - linking academia, business and industry through research

Title: Factors affecting job performance: the case of Jordanian hotels' kitchen staff

Authors: Ashraf Deeb; Omar Abedalla Alananzeh; Ali Tarhini; Ra'ed Masa'deh

Addresses: Department of Tourism and Hotel Sciences, Faculty of Aqaba College, Al-Balaqa Applied University, Jordan ' Faculty of Tourism and Hotel Management, Yramouk University, Irbid, Jordan ' Department of Information Systems, College of Economics and Political Science, Sultan Qaboos University, Muscat, Oman ' Management Information Systems Department, School of Business, The University of Jordan, Jordan

Abstract: This paper aims at investigating the effects of work pressure, duties and responsibilities, career advancement opportunities, and the physical work environment on job performance of the hotels' kitchen staff. A structured questionnaire was used to collect information from the employees working in five-star hotels in Jordan. Multiple regression analysis was conducted to test the research hypotheses. Results of the current study revealed that there is a significant impact of work pressure and career advancement opportunities on job performance, whereas duties and responsibilities, and the physical work environment have not significant impact on it. Results of T-test and ANOVA showed that there is no significant difference in the impact of job performance that can be attributed to gender, age, educational level, personal income, marital status, job position, and position experience. The findings of this study will contribute a better understanding of the best work environment that could enhance the performance of the staff and increase guests' satisfactions.

Keywords: work pressure; public sector; job performance; hotel management; Jordan.

DOI: 10.1504/IJPSPM.2020.107766

International Journal of Public Sector Performance Management, 2020 Vol.6 No.3, pp.340 - 360

Received: 30 Jan 2018
Accepted: 25 Jul 2018
Published online: 17 Jun 2020 *

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Title: Factors affecting job performance: the case of Jordanian hotels' kitchen staff

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