Title: Capacity management strategies in supply chains - a critical review and directions for future

Authors: Renu L. Rajani; Githa S. Heggde

Addresses: Infosys Limited, Plot No 44, Electronics City, Bangalore 560100, India ' IFIM Business School, 8 P & 9 P, KIADB Industrial Area, Electronic City Phase I, Bengaluru, Karnataka 560100, India

Abstract: This paper presents a thorough review of research in the areas of capacity management strategies (CMS), based on product-based and services-based supply chains, as applicable to services industry. Research efforts highlight CMS as a neglected discipline in supply chains (SCs), especially with emerging shift from goods to services supply chains (SSCs). 133 papers were analysed in detail for review after four levels of filtering of 6,328 records of citations and reading of 664 papers. The review context includes both goods and services, cross-geographies, across all elements of exchanges (assets, information, knowledge and relationships), across supply chain structures and covers research carried out involving various methodologies. The findings indicate research gaps in developing economies, for evolving network-based supply chain structures, and need to integrate research from disciplines of services marketing, manufacturing supply chains, industrial engineering, and operations management to provide methodical approaches to capacity management in SSCs. A value delivery framework is arrived at for use of CMS to address supply chain risks (SCRs) and to improve company performance.

Keywords: supply chain management; SCM; services supply chain management; SSCM; capacity management options; CMOs; services management; performance management; services operations; supply chain; SC; services supply chains; SSCs; capacity management strategies; CMS; supply chain risk; SCR.

DOI: 10.1504/IJBEX.2019.10023878

International Journal of Business Excellence, 2020 Vol.21 No.1, pp.81 - 117

Received: 17 Aug 2018
Accepted: 25 Nov 2018

Published online: 28 Apr 2020 *

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