Title: Factors influencing the acceptance of smart homes in Jordan

Authors: Ibrahim Mashal; Ahmed Shuhaiber; Mohammad Daoud

Addresses: Computer Science Department, Aqaba University of Technology, Aqaba, Jordan ' College of Technological Innovation, Zayed University, Abu Dhabi, UAE ' College of Engineering, Al Ain University of Science and Technology, Abu Dhabi, UAE

Abstract: Smart home services are one of the recent internet of things applications that aims to improve residents' quality of life. This study aims to investigate the factors that influence residents' acceptance and usage of smart home services in Jordan. Theoretically, this study extends the technology acceptance model. By following a quantitative method, responses were collected and statistically analysed from 258 household using the SEM-PLS approach. Results show that user awareness, trust, perceived enjoyment, personalisation, perceived usefulness and perceived ease of use significantly influence attitude towards smart home services which, with social influence, impact the intention to use.

Keywords: internet of things; user acceptance; smart home services; technology acceptance model; Jordan.

DOI: 10.1504/IJEMR.2020.106842

International Journal of Electronic Marketing and Retailing, 2020 Vol.11 No.2, pp.113 - 142

Received: 15 Jan 2018
Accepted: 02 Jun 2018
Published online: 23 Apr 2020 *

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