Title: Modelling the common critical success factors for the adoption of Lean Six Sigma in Indian industries

Authors: Narottam; K. Mathiyazhagan; Krishan Kumar

Addresses: Department of Mechanical Engineering, The NorthCap University, Sec. 23A Gurugram, Haryana – 122017, India ' Department of Mechanical Engineering, Amity School of Engineering and Technology (ASET), Amity University, Sector 125, Noida – 201303, UP, India ' Maruti Suzuki Indian Ltd., Gurugram, Haryana, India

Abstract: This paper analyses the aspects for successful implementation of Lean Six Sigma (LSS) in manufacturing, service and healthcare sectors in India. The information available in the literature is not very comprehensive for LSS implementation. It is an attempt to find effective critical success factors in Indian industries. A survey questionnaire was used for the data collection on critical success factors for effective Lean Six Sigma implementation in the organisation. A total of 186 responses received from 450 industries including three sectors. Automobile manufacturing industries have maximum numbers of application in LSS implementation. Hypothesis testing was used for validation of the common critical success factors. Mean and standard deviation was used for the priority of common critical success factors. Top management initiatives towards LSS, structured review approach of LSS to manage quality improvement activities, mentoring by Master Black Belt (MBB) in an improvement project, organisational roles and responsibilities linkage with LSS were found to be top four common CSFs in Indian industries. The output of this study can be used as a guide for successful implementation of LSS in Indian industries with increased success ratio.

Keywords: Lean Six Sigma; LSS; critical success factors; CSFs; Indian industries; process improvement.

DOI: 10.1504/IJBEX.2020.106382

International Journal of Business Excellence, 2020 Vol.20 No.3, pp.375 - 397

Received: 21 Sep 2018
Accepted: 16 Nov 2018
Published online: 03 Apr 2020 *

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