Title: Process innovation: a precondition for business excellence

Authors: Mirko Markic

Addresses: Faculty of Management, University of Primorska, Koper, 5 Cankarjeva, 6000 Koper, Slovenia

Abstract: The paper focuses on production processes innovation, following a holistic approach to competitiveness. Adopting a holistic approach to competitiveness is a decision which should be taken by top management who determine their priorities in an organisation|s policy. In order to identify company policies in 97 Slovene companies, we employed the methodology of an integrated audit evaluating the managing of a company policy. We developed an integrated model of production processes innovation, based on the findings that a desired purpose can be reached from the subjective and objective starting points of change agents and the interdependencies among both of them.

Keywords: business excellence; change agents; learning; management; policy; process innovation; Slovenia; production processes.

DOI: 10.1504/IJIL.2006.010483

International Journal of Innovation and Learning, 2006 Vol.3 No.5, pp.455 - 467

Published online: 24 Jul 2006 *

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