Title: Examining the role of performance planning, continuous feedback and employee participation in improving perceived system knowledge: evidence from Indian software services context

Authors: Anupriya Singh

Addresses: Organizational Behaviour and Human Resource Management, Lal Bahadur Shastri Institute of Management, Plot No. 7, Sector 11, Dwarka, New Delhi, India

Abstract: Performance management has been receiving considerable attention, with practitioners and researchers looking for ways to improve its effectiveness. Related aspects that need attention are employee participation in the performance management process and their perceived knowledge regarding it. This article explores the relationship between performance management process dimensions (viz., performance planning and continuous feedback) and perceived system knowledge via employee participation in the context of performance management. The data was collected using a questionnaire survey of software professionals in four Indian software multinational organisations. The results reveal that employee participation mediates the relationship between performance management process dimensions and perceived system knowledge. Implications of the findings and limitations of the study are discussed.

Keywords: performance management; performance planning; performance management system; employee participation; perceived system knowledge; PSK; feedback.

DOI: 10.1504/IJICBM.2019.104792

International Journal of Indian Culture and Business Management, 2019 Vol.19 No.4, pp.452 - 464

Received: 22 Dec 2018
Accepted: 28 Feb 2019
Published online: 31 Jan 2020 *

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