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Title: A study on software quality factors and metrics to enhance software quality assurance

Authors: Nigussu Bitew Kassie; Jagannath Singh

Addresses: SPL-Software Engineering, School of Computer Engineering, Kalinga Institute of Industrial Technology (KIIT), Deemed to be University, Bhubaneswar-751024, Odisha, India ' School of Computer Engineering, Kalinga Institute of Industrial Technology (KIIT), Deemed to be University, Bhubaneswar-751024, Odisha, India

Abstract: The industries are giving more attention on software quality improvement and assessment, however the majority of researches has been done in the field of internal quality improvement. But, less attention has been given to the user's prospective to improve the quality of a software. The users want the best quality in the usability. The achievement of software companies totally relies upon the user's satisfaction. We focus on customer perspectives of software quality. In this article, first we present some of the existing software quality metrics and their uses. Then, we have accumulated most of the software quality metrics from the literature and prepared a bunch of 27 metrics. Then, we have conducted a survey, with our university students, on the user's perspective to rank the important software quality factors. Based on their responses, we have proposed a new quality model which is user's perspective quality model.

Keywords: software quality assurance; SQA; software metric; software quality factor.

DOI: 10.1504/IJPQM.2020.104547

International Journal of Productivity and Quality Management, 2020 Vol.29 No.1, pp.24 - 44

Received: 28 Feb 2018
Accepted: 01 Nov 2018

Published online: 10 Jan 2020 *

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