Title: Human resource problems during software conversion at Johnson Regional Hospitals: a teaching case

Authors: Samuel C. Ross; William H. Ross

Addresses: University of Wisconsin Law School, University of Wisconsin – Madison, 509 Eagle Heights Drive, Apt. E, Madison, WI 53705, USA ' Department of Management, University of Wisconsin – La Crosse, Wimberly Hall, Room 418M, 1725 State Street, La Crosse, WI 54601, USA

Abstract: This teaching case recounts several human resource management problems encountered by an information technology contracting firm as it assisted a regional hospital chain with an electronic medical records software conversion. The case presents issues pertaining to training (e.g., needs assessment, training methods and evaluation), as well as personnel selection and US-based legal concerns (e.g., the Family and Medical Leave Act). Other managerial and organisational behaviour issues also emerge pertaining to group dynamics, intergroup conflict, and unprofessional employee behaviour. Undergraduate students in human resource and organisational behaviour courses are asked to identify what the managers did correctly and incorrectly, apply theories and resolve problems.

Keywords: human resource development; HRD; case studies; training methods; training evaluation; group conflict; learning theory; organisational behaviour; information technology; healthcare management; business administration; electronic medical records; EMRs.

DOI: 10.1504/IJTCS.2019.103774

International Journal of Teaching and Case Studies, 2019 Vol.10 No.4, pp.359 - 375

Received: 10 Oct 2018
Accepted: 01 Aug 2019

Published online: 25 Nov 2019 *

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