Title: Classification of the critical success factors in sustainable supply chain management using interpretive structural modelling

Authors: Marsa Ghafourian; Hadi Shirouyehzad

Addresses: Department of Industrial Engineering, Faculty of Engineering, Islamic Azad University, Najafabad Branch, Isfahan, Iran ' Department of Industrial Engineering, Faculty of Engineering, Islamic Azad University, Najafabad Branch, Isfahan, Iran

Abstract: Due to the negative effects of the current way of life and industry on mankind's future, sustainable development has become one of the main factors in organisation's success. One of the strategies to achieve sustainable development is sustaining the supply chain of the organisation and industries. Identification of critical success factors is essential for any organisation in order to achieve the organisation's goals and missions. This study tried to identify critical success factors of sustainable supply chain to prioritise and determine the level of each factor. Success factors were extracted using literature review and experts' opinion. Then, the interpretive structural modelling was used to determine relationships and levels of each factor. 'Cultural and language differences' was identified as the most influential factor and 'information and transparency' was identified as the most impressionable factor in sustaining the supply chains. In addition, the results indicate a relatively strong relationship between identified factors.

Keywords: supply chain management; SCM; sustainability; critical success factors; CSFs; interpretive structural modelling; ISM.

DOI: 10.1504/IJSOM.2019.103057

International Journal of Services and Operations Management, 2019 Vol.34 No.2, pp.159 - 179

Received: 26 Nov 2016
Accepted: 24 Jun 2017
Published online: 15 Oct 2019 *

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