Title: Organisational growth through operational change

Authors: Justin Bateh; Stella Sofianopoulou

Addresses: Florida State College at Jacksonville, 3939 Roosevelt Blvd., Jacksonville, FL 32210, USA ' Centre for Business and Management Research, University of Sunderland, Reg Vardy Building, St Peter's Campus, Sunderland, SR6-0DD, UK

Abstract: How do different dimensions of corporate strategies (management, human resources, sustainability, finances, organisational resilience and operations resources) affect organisational growth and profit enhancement? To address this question, we examine eight contemporary cases of recent change by multinational corporations: Amneal Pharmaceuticals, Avinger, CSX Corporation, GE Transportation, The Hershey Company, Laureate Education, Sears Holdings Corporation, and Toyota Motor Corporation. As these cases share a common goal of improving quality and promoting organisational growth, we use them to demonstrate the impact of corporate strategies on organisational growth. In doing so, we strategically highlight these cases to discuss practical and academic understandings of the multifaceted manners in which contemporary businesses manipulate and adjust operational systems to affect organisational growth and profit enhancement. We provide a discussion of these cases through ten recommendations for business process improvement.

Keywords: operations strategies; sustainability; organisational growth; quality management; performance improvement; efficiency; business optimisation; business process improvements; BPIs.

DOI: 10.1504/IJBPM.2019.102026

International Journal of Business Performance Management, 2019 Vol.20 No.3, pp.278 - 296

Received: 04 Jan 2019
Accepted: 13 Jun 2019

Published online: 29 Aug 2019 *

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