Title: The role of entrepreneurial orientation in intervening the relationship between social media usage and performance enhancement of exporter SMEs in Indonesia

Authors: Yong Dirgiatmo; Zarifah Abdullah; Raja Haslinda Raja Mohd. Ali

Addresses: Faculty of Economics and Business, Sebelas Maret University, Jl. Ir. Sutami 36 A, Kentingan, Surakarta, 57554, Indonesia ' Tunku Puteri Intan Safinaz School of Accountancy (TISSA), Universiti Utara Malaysia, Sintok, Kedah, 06010, Malaysia ' Tunku Puteri Intan Safinaz School of Accountancy (TISSA), Universiti Utara Malaysia, Sintok, Kedah, 06010, Malaysia

Abstract: The purpose of this paper is to investigate whether the entrepreneurial orientation (EO) provides a mediation effect on the relationship between the use of social media and both financial and non financial performance enhancement of exporter SMEs in Indonesia. The EO refers to the three dimensions initiated by Miller (1983), namely Innovation, risk-taking, and pro-activeness. While the use of social media by SMEs related to marketing support, customer relations and information accessibility (Parveen et al., 2016). A quantitative approach is used for 75 exporter SMEs located in Central Java Province, Indonesia. Data is collected through direct interview by 8 surveyors. The findings showed that only innovativeness provides mediation effect on the relationship between social media usage and exporter SMEs performance, both financially and non-financially. The implications of these findings indicate that by creative and innovative design, Indonesian SME products have been accepted and capable to compete in the international market.

Keywords: exporter SMEs; social media; entrepreneurial orientation; firm performance.

DOI: 10.1504/IJTGM.2019.100332

International Journal of Trade and Global Markets, 2019 Vol.12 No.2, pp.97 - 129

Received: 02 Jun 2018
Accepted: 18 Aug 2018
Published online: 26 Jun 2019 *

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