Title: The role of the psychological contract commitment in improving the impact of organisational citizenship behaviour on the performance of employees in Northern Borders University

Authors: Mesud Essa Tayeb; Jamal Ali Toumi; Bilal Louail; Hamood Al-Enezi

Addresses: Business Administration College, Northern Border University, Saudi Arabia ' Business Administration College, Northern Border University, Saudi Arabia ' Business Administration College, Northern Border University, Saudi Arabia ' Business Administration College, Northern Border University, Saudi Arabia

Abstract: This article examines how psychological contract commitment enhances the effect of organisational citizenship behaviour (OCB) on employee performance at Northern Borders University. OCB includes voluntary actions that improve organisational effectiveness but are not formally rewarded. The study utilises a quantitative approach, gathering data through a survey measuring OCB, psychological contract commitment, and employee performance. Statistical analyses reveal a positive correlation between OCB and performance, with psychological contract commitment significantly moderating this relationship. The findings indicate that high commitment to the psychological contract amplifies the benefits of OCB on performance. This underscores the importance of fostering a strong psychological contract in organisations. Managers should prioritise trust, fairness, and mutual obligations, while recognising and rewarding OCB to enhance employee performance. This research contributes valuable insights into the interplay between psychological contract commitment and OCB, offering strategies for organisations to improve employee engagement and overall performance.

Keywords: psychological contract commitment; employee performance; organisational citizenship behaviour; OCB; moderator analysis.

DOI: 10.1504/MEJM.2026.155076

Middle East Journal of Management, 2026 Vol.13 No.4, pp.387 - 400

Received: 05 Mar 2024
Accepted: 23 Mar 2025
Published online: 27 Jul 2026 *

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