Title: Exploring behavioural intentions to embrace e-learning in Indian businesses amidst the COVID-19 era

Authors: Syed Rizwan Naqvi

Addresses: Bharat Electronics Limited, Bharat Nagar, Ghaziabad, Uttar Pradesh, 201010, India

Abstract: This study delves into the impact of the COVID-19 pandemic on employees' behavioural intentions towards e-learning in India, addressing a critical research gap in crisis-induced educational shifts. Using a blend of the technology acceptance model (TAM) and conservation of resources (COR) theories, the research constructs a novel model for evaluating e-learning adoption in the context of a global health crisis. Data was collected from 307 employees across major cities in India, in pandemic-affected industries using structural equation modelling (SEM). Key findings indicate that 'future career anxiety' and 'perceived usefulness' significantly predict the intention to use e-learning platforms. The study uncovers a positive attitude shift towards e-learning, offering insights into how pandemic uncertainties influence learning. Recommendations are provided for strategic investment in e-learning during crises while acknowledging the limitations of self-reported data. This research aids in guiding future technology adoption strategies in the corporate sector amid unforeseen challenges.

Keywords: future career anxiety; FCA; technology acceptance model; TAM; behavioural intent; e-learning; electronic learning; conservation of resource; COR; COVID-19; structural equation modelling; SEM.

DOI: 10.1504/IJLT.2026.154960

International Journal of Learning Technology, 2026 Vol.21 No.2, pp.121 - 144

Received: 25 Oct 2023
Accepted: 18 Mar 2024
Published online: 20 Jul 2026 *

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