Prioritising employee performance evaluation indicators based on a combined FAHP-TOPSIS approach to intellectual capital development
by Fariborz Rahimnia; Mostafa Kazemi; Rahim Najminia; Seyed Hasan Hosseini
International Journal of Public Sector Performance Management (IJPSPM), Vol. 3, No. 3, 2017

Abstract: Today, development of intellectual capital in organisations is one of the key factors in improving business processes. In this paper, a hierarchical framework of fuzzy factors in the development of intellectual capital, the index for evaluating the performance of employees in the Municipality of East Azerbaijan province by the analytic hierarchy process, fuzzy weighted. This study was a cross-sectional and information through library research, interviews and questionnaires were obtained. Statistical community, academic specialists, and experts in human resources vice mayor of East Azerbaijan province with performance appraisal systems that sample consisted of 15 patients (samples available and qualified), respectively. The findings revealed that the indicators ability to perform tasks and updated knowledge were the most important contributors to development of human capital, good colleague relationship was the most important factor in the development of organisational capital, and the indicators client treatment and good client relationship were the most important factors in the development of relational capital. Finally it was found that the most crucial of the intellectual capital constituents was motivation which affected the most the indicators colleague treatment and good colleague relationship, influencing thereby development of intellectual capital.

Online publication date: Sat, 05-Aug-2017

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