Performance evaluation of teaching in higher education: a gap model and its application Online publication date: Tue, 20-Jun-2017
by Heinz Ahn; Marcel Clermont; Yvonne Höfer-Diehl
International Journal of Public Sector Performance Management (IJPSPM), Vol. 3, No. 2, 2017
Abstract: Our paper presents a new performance evaluation tool for teaching, which concentrates on the interaction between the teacher and his students. The elements which enable this interaction are disclosed based on concepts and research results from educational sciences. These elements are structured by means of the gap model developed by Parasuraman et al. (1985), which provides the basis for revealing existing gaps in the interaction between a teacher and his students. To measure these gaps, a mixed method approach - consisting of interview, observation, survey, and document analyses - is proposed. The resulting information is structured with the help of a gap matrix. In order to analyse the particular information, a gap profile can be derived, which offers concrete indications for a critical reflection on a course. The practical benefits of the approach are demonstrated with the help of an exploratory analysis of teacher-specific and course-specific gap profiles.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Public Sector Performance Management (IJPSPM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook