A Fourth Industrial Revolution approach to total quality management on innovation performance: evidence from South Africa
by Sugandren Naidoo; Veruska Govender
International Journal of Business Excellence (IJBEX), Vol. 29, No. 1, 2023

Abstract: Although many studies on the relationship of TQM practices and innovation performance within manufacturing have been conducted, extant literature from a research perspective is very much lacking. Currently, the Fourth Industrial Revolution (FIR) will continue to drive the strategic research, development and business focus towards strategic investment, geared in the direction of the building of innovation capacities and organisation performance, whilst utilising effective quality management practices. The aim is to examine the impact of total quality management (TQM) practices on innovation performance in a research organisation from a South African context. A multi-collinearity test was used to assess the data collected. The results indicate that TQM practices; namely: leadership, customer focus, people management, and strategy display a significant and positive relationship with innovation performance. A distinct benefit is a renewed customer-centric approach which will enable the development, sustainability and enhance organisational strategy for the commercialisation of products and processes.

Online publication date: Mon, 16-Jan-2023

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