Frequently Asked Questions for Readers and Authors
For Readers How do I read full-text articles online?
Who do I contact if I am unable to connect or to download? What are the subscription rates? How do I submit an order if I do not wish to use the online order form?
How can I change my subscriber details? How can I trace the status of my subscription order? How can I claim a missing issue? How can I order reprints?
What is your returns policy?
How can I cancel my subscription?
Do I still get access to materials I have paid for if I cancel my subscription? Where can I read your Terms and Conditions?
How to register a journal subscription? (register as a reader)
For Authors How do I get support during the process of submitting my paper? What is the position on copyright?
What rights do I retain as an author?
How do I obtain an Author Agreement Form?
Can I post my article on the Internet?
Are there any templates I can use?