Help: frequently asked questions for readers and authors

 

 

Important – All Inderscience Publishers journal content has now migrated from IngentaConnect to Metapress. Information about access and usage statistics is available here.

 

 

For Readers

How do I read full-text articles online?

Who do I contact if I am unable to connect or download?

What are the subscription rates?

Can I choose my own collection of journals or do I have to subscribe to a pre-set collection?

How do I submit an order if I do not wish to use the online order form?

How can I change my subscriber details?

How can I trace the status of my subscription order?

How can I claim a missing issue?

How can I order reprints?

What is your returns policy?

How can I cancel my subscription?

Do I still get online access to materials I have paid for if I cancel my subscription?

Where can I read your Terms and Conditions?

How do I register a journal subscription (as a reader)?

 

 

For Authors

Do you charge for publishing and do you publish Open Access articles?

How do I get support during the process of submitting my article?

What is the position on copyright?

What rights do I retain as an author?

How do I obtain an Author Copyright Agreement Form?

Can I post my article on the Internet?

Are there any templates I can use?

 

 

 

 

Frequently Asked Questions for Readers and Authors

For Readers

How do I read full-text articles online?

 

You may either buy one-off articles and issues on a pay-per-view basis (for a fee of 30.00 EUR), you may take out subscriptions to one, some or all of Inderscience's journals, or you should see your librarian to discover if you have an institutional subscription.

 

Articles from sample issues sample articles (available on published journals' homepages) and those marked Free full-text access (Open Access) are available to read free of charge.

 

Who do I contact if I am unable to connect or download?

 

Please contact the Webmaster at webmaster@inderscience.com

 

What are the subscription rates?

 

Our subscription rates are available here. (PDF format)

 

Can I choose my own collection of journals or do I have to subscribe to a pre-set collection?

 

Either is possible. New subscribers can customise their collection by choosing whichever journals they want from any of our collections. Discounted prices on these and our other collections may be obtained by emailing subs@inderscience.com.

 

How do I submit an order if I do not wish to use the online order form?

 

Instead of submitting your order form online, you may print out the form, complete it and send it by post, email or fax to:

 

Inderscience Enterprises Ltd

(Order Dept)

World Trade Centre Building II

29 Route de Pre-Bois

Case Postale 856

CH-1215 Geneva 15

SWITZERLAND

 

Fax: +44(0)1234 240515 [for rush orders]

Email: subs@inderscience.com

 

Click here to download order form.

 

How can I change my subscriber details?

 

For online subscriptions, please contact support@metapress.com.

For print subscriptions, please contact subs@inderscience.com.

 

How can I trace the status of my subscription order?

 

For online subscriptions, please contact support@metapress.com.

For print subscriptions, please contact subs@inderscience.com.

 

How can I claim a missing issue?

 

Please contact subs@inderscience.com.

 

How can I order reprints?

 

Please contact subs@inderscience.com.

 

What is your returns policy?

 

Returns are accepted at Inderscience Publishers' discretion, but will usually be accepted if a journal is damaged or incorrectly supplied.

 

Damaged journals

 

If a journal is found to be damaged, Inderscience will either replace the journal or give you a full refund (including postage costs). Please state which option you'd prefer. If you require a replacement, Inderscience will wait to receive the damaged copy from you before dispatching a new one.

 

  • The journal must be returned within 14 days of receipt in Great Britain, 30 days of receipt outside Great Britain.
  • Please enclose a copy of the delivery note or receipt.
  • Refunds will be given in the same tender type as the original payment.
  • Please allow 14 days (in addition to the delivery time) for the return to be processed.

 

The journal should be returned to us by the most economical method, with its original packaging, to:

 

Brookland Mailing Services Limited

Unit B Petherbridge Way

Off Muller Road

Horfield

Bristol BS7 9NZ

UK

Tel: +44(0)117 3013900

Fax: +44(0)117 3013901

Email: inderscience@brookland-mailing.co.uk

Web: www.brookland-mailing.co.uk

 

Incorrectly supplied journals

 

If the journal was incorrectly supplied - for example, if Inderscience made a mistake in fulfilling your order - a full refund (including postage costs) will be reimbursed.

  • The journal must be returned within 14 days of receipt in Great Britain, 30 days of receipt outside Great Britain.
  • The journal should be in pristine and re-saleable condition.
  • Please enclose a copy of the delivery note or receipt.
  • Please allow 14 days (in addition to the delivery time) for the return to be processed.

 

The journal should be returned to us by the most economical method, with its original packaging, to:

 

Brookland Mailing Services Limited

Unit B Petherbridge Way

Off Muller Road

Horfield

Bristol BS7 9NZ

UK

Tel: +44(0)117 3013900

Fax: +44(0)117 3013901

Email: inderscience@brookland-mailing.co.uk

Web: www.brookland-mailing.co.uk

 

For advice or problems, please contact subs@inderscience.com

 

How can I cancel my subscription?

 

If you wish to cancel your subscription order, please supply full order details to us. Confirmation will be sent to you once your request has been processed. If the journal has already been dispatched to you in accordance with your order, please refer to our returns policy.

 

Please contact our subscription department with your cancellation.

 

Email: subs@inderscience.com

 

Do I still get online access to materials I have paid for if I cancel my subscription?

 

Yes. We will provide continuing access to material published within your subscription period, as per Section 11 in our Standard Terms and Conditions.
 

Where can I read your Terms and Conditions?

 

Read our Terms and Conditions here.
 

How do I register a journal subscription (as a reader)?

 

To register as a reader and be able to subscribe to one or more journal published by Inderscience, click here to go to Readers' Registration.

 

Please note that our secure website uses 'HTTPS' instead of the usual http. On this registration page, you choose your own username and password, enter your first name, last name and email address. Once you've done that, just click 'Sign up'; you'll then proceed to your own account page. From there, you may update your profile, change your password or proceed to the subscription page.

 

Subscribing to a journal or to multiple journals involves 5 simple steps :

 

Step 1: Start Subscription page: Select your preferred journal(s)

 

Step 2: Subscriber details: Enter your contact details

 

Step 3: Order details: Let us know if you are subscribing to print copies or to the online version of the journal, etc.

 

Accessing online journals via IP address authentication:

Let us know your IP address range if you would like to access your journal subscription online and via IP address authentication (i.e. instead of via a username and password). Tell us the number of online simultaneous users accessing this subscription.

 

Step 4: Payment: How do you wish to pay? By credit card, invoice, direct bank transfer, etc.?

 

Note! Our website encrypts all of your personal information including credit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

 

Step 5: Confirmation: click 'Confirm subscription' and you'll begin your access shortly.

 

Just follow these steps on the screen, complete the required information on each page and on the final step, i.e. step 5, click "Confirm subscription" and an invoice will be sent both to our Department of Publications and to yourself. Once the subscription order has been processed successfully, an email will be sent to notify you. You may also login to your account any time to check your order status.

 

Points to note!

  • Our web server immediately sends your order number and some basic information by email to our Department of Publications.
  • Your order details are kept only on our server, and are viewed by our Department of Publications (over an SSL connection) when we are ready to process your order.
  • Your order will be processed manually. We will contact you via phone and/or e-mail if we have any problem processing your order.
  • Once your order has been processed, our Department of Publications will send you the article that you have requested.
  • Please be sure to keep your username and password safe and do not share them with others.
 

Do you charge for publishing and do you publish Open Access articles?

 

There are no fees for publishing with Inderscience unless you require your article to be OA. OA articles accepted for publication are available online and freely accessible to all without any restriction except use for commercial purposes; a fee must be paid by the author(s) for an article to be made OA. OA papers may be published according to the Inderscience Open Access option.

 

Articles marked Free full-text access are available to read on Open Access, free of charge.

 

How do I get support during the process of submitting my article?

 

We encourage you to first read through our Author Guidelines. Additionally, if you are submitting online, please also ensure you have read the submission instructions available on each of the pages of the five submission steps, and have consulted the help pages available from all our submissions pages. You can contact support@inderscience.com if you need still help or advice on the system and how it works.

 

At any time you may contact support@inderscience.com for general enquiries.

 

What is the position on copyright?

 

Copyright for articles published in these journals is vested in Inderscience Publishers, to ensure both the widest dissemination and protection of material published in Inderscience's journals. Authors are asked to assign worldwide copyright in both print and other media for their articles, including abstracts, to Inderscience. This enables us to ensure copyright protection against infringement, and to disseminate your article and our journals as widely as possible.
 

What rights do I retain as an author?

 

As the author, you continue to have the right to use the article elsewhere after publication, including posting it on your personal web pages, or using it in other works or for the purposes of your teaching and research. There is no need to ask for Inderscience's permission; the only condition is that acknowledgement is given to the journal in which it is published as the original source of publication. A link to Inderscience or a display of the URL (www.inderscience.com) is encouraged.

 

 

Please note that:

  • You continue to enjoy patent and trademark rights to any process described in your article; these are unaffected by the transfer of copyright to Inderscience.
  • If the article has been researched and written by you as part of your employment - i.e. as a "work for hire" - your employer may use all or part of the information in the article for intra-company use.
  • You may, of course, present the paper at a seminar or conference and hand copies of the paper to delegates.
  • Uses that you require other than those specified here and via the page link below should be authorised by Inderscience.

 

Click here for full details of copyright, author rights, responsibilities and entitlements.

 

How do I obtain an Author Copyright Agreement Form?

 

Author Copyright Agreement Forms should only be completed, signed and provided once your paper has been accepted. You can download and print the agreement from our Author Copyright page, which also includes details of how to complete and submit your agreement.

 

Can I post my article on the Internet?

 

Please see the section on What rights do I retain as an author?

 

Are there any templates I can use?

 

Yes, we currently have general Word and LaTex templates for both our single-column and double-column journals.