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Help: frequently asked questions for readers and authors
For Readers
How do I read full-text articles online?
Who do I contact if I am unable to connect or download?
How do I get permission to reproduce content?
What are the subscription rates?
Can I choose my own collection of journals or do I have to subscribe to a pre-set collection?
How do I submit an order if I do not wish to use the online order form?
How can I change my subscriber details?
How can I trace the status of my subscription order?
How can I claim a missing issue?
How can I cancel my subscription?
Do I still get online access to materials I have paid for if I cancel my subscription?
Where can I read your Terms and Conditions?
For Authors
Do you charge for publishing and do you publish Open Access articles?
How do I get support during the process of submitting my article?
What is the position on copyright?
What rights do I retain as an author?
How do I obtain an Author Copyright Agreement Form?
Can I post my article on the Internet?
Are there any templates I can use?
Is there a checklist I can use to ensure my submission meets your requirements?
For Readers |
How do I read full-text articles online?
You may either buy one-off articles and issues on a pay-per-view basis (for a fee of 30.00 EUR), you may take out subscriptions to one, some or all of Inderscience's journals, or you should see your librarian to discover if you have an institutional subscription.
Articles from sample issues |
Who do I contact if I am unable to connect or download?
Please contact the Webmaster at webmaster@inderscience.com |
What are the subscription rates?
See our subscription rates (PDF format) |
Can I choose my own collection of journals or do I have to subscribe to a pre-set collection?
Either is possible. New subscribers can customise their collection by choosing whichever journals they want from any of our collections. Discounted prices on these and our other collections may be obtained by emailing subs@inderscience.com. |
How do I submit an order if I do not wish to use the online order form? Instead of submitting your order form online, you may print out the form, complete it and send it by post, email or fax to:
Inderscience Enterprises Ltd (Order Dept) World Trade Centre Building II 29 Route de Pre-Bois Case Postale 856 CH-1215 Geneva 15 SWITZERLAND
Fax: +44(0)1234 240515 [for rush orders] Email: subs@inderscience.com
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How can I change my subscriber details?
For online subscriptions, please contact support@inderscience.com. For print subscriptions, please contact subs@inderscience.com. |
How can I trace the status of my subscription order?
For online subscriptions, please contact support@inderscience.com. For print subscriptions, please contact subs@inderscience.com. |
How can I claim a missing issue?
Please contact subs@inderscience.com. |
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How can I order reprints?
Please contact subs@inderscience.com. |
What is your returns policy? Returns are accepted at Inderscience Publishers' discretion, but will usually be accepted if a journal is damaged or incorrectly supplied.
Damaged journals
If a journal is found to be damaged, Inderscience will either replace the journal or give you a full refund (including postage costs). Please state which option you'd prefer. If you require a replacement, Inderscience will wait to receive the damaged copy from you before dispatching a new one.
The journal should be returned to us by the most economical method, with its original packaging, to:
Brookland Mailing Services Limited Unit B Petherbridge Way Off Muller Road Horfield Bristol BS7 9NZ UK Tel: +44(0)117 3013900 Fax: +44(0)117 3013901 Email: inderscience@brookland-mailing.co.uk Web: www.brookland-mailing.co.uk
Incorrectly supplied journals If the journal was incorrectly supplied - for example, if Inderscience made a mistake in fulfilling your order - a full refund (including postage costs) will be reimbursed.
The journal should be returned to us by the most economical method, with its original packaging, to:
Brookland Mailing Services Limited Unit B Petherbridge Way Off Muller Road Horfield Bristol BS7 9NZ UK Tel: +44(0)117 3013900 Fax: +44(0)117 3013901 Email: inderscience@brookland-mailing.co.uk Web: www.brookland-mailing.co.uk
For advice or problems, please contact subs@inderscience.com |
How can I cancel my subscription?
If you wish to cancel your subscription order, please supply full order details to us. Confirmation will be sent to you once your request has been processed. If the journal has already been dispatched to you in accordance with your order, please refer to our returns policy. Please contact our subscription department with your cancellation. Email: subs@inderscience.com |
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Do I still get online access to materials I have paid for if I cancel my subscription? Yes. We will provide continuing access to material published within your subscription period, as per Section 11 in our Standard Terms and Conditions. |
Where can I read your Terms and Conditions? Read our Terms and Conditions here. |
For Authors |
Do you charge for publishing and do you publish Open Access articles?
There are no fees for publishing with Inderscience unless you require your article to be Gold Open Access. OA articles accepted for publication are available online and freely accessible to all without any restriction except use for commercial purposes; a fee must be paid by the author(s) for an article to be made OA. OA papers may be published according to the Inderscience Open Access option.
Articles marked |
How do I get support during the process of submitting my article?
We encourage you to first read through our Author Guidelines. Additionally, when submitting online, please ensure you have read the submission instructions available on each of the pages of the five submission steps, and have consulted the help pages available from all our submissions pages. You can contact support@inderscience.com if you need still help or advice on the system and how it works.
At any time you may contact support@inderscience.com for general enquiries. |
What is the position on copyright? Copyright for articles published in these journals is vested in Inderscience Publishers, to ensure both the widest dissemination and protection of material published in Inderscience's journals. Authors are asked to assign worldwide copyright in both print and other media for their articles, including abstracts, to Inderscience. This enables us to ensure copyright protection against infringement, and to disseminate your article and our journals as widely as possible. |
What rights do I retain as an author?
As the author, you have the right to use the article within your research collaboration groups for the purposes of your teaching and research activities only. There is no need to ask for Inderscience's permission; the only condition is that acknowledgement is given to the journal in which it is published as the original source of publication.
Please note that:
Click here for full details of copyright, author rights, responsibilities and entitlements. |
How do I obtain an Author Copyright Agreement Form?
Author Copyright Agreement Forms should only be completed, signed and provided once your paper has been accepted. You can download and print the agreement from our Author Copyright page, which also includes details of how to complete and submit your agreement. |
Can I post my article on the Internet?
Please see the section on What am I entitled to once my article is published and what am I allowed to do with the published article? |
Are there any templates I can use?
Yes, we currently have general Word and LaTex templates for both our single-column and double-column journals. |
Is there a checklist I can use to ensure my submission meets your requirements?
Yes, we offer a submissions checklist which highlights for you the main requirements you are expected to meet. |
(available on published journals' homepages) and those marked 
(Open Access) are available to read free of charge.