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International Journal of Electronic Customer Relationship Management (IJECRM)

Title Author(s) Vol. and Issue nos. Page nos. Full-text article
Customer attribution of service failure and its impact in social commerce environmentYaeeun Kim; Younghoon Chang; Siew Fan Wong; Myeong-Cheol ParkVol.8 No.1/2/3136-158Free access
Improving decision for banking to support customer knowledge retention: a quantitative study in Jordanian banking sectorSamer AlhawariVol.8 No.1/2/3119-135Free access
Internet banking services as tool of CRM: a study of customer satisfaction in the National Capital Region, DelhiShamsher Singh; Naveen J. SirohiVol.8 No.1/2/3101-118Free access
Empowering customers in electronic health (e-health) through social customer relationship managementMohammad Nabil Almunawar; Muhammad AnshariVol.8 No.1/2/387-100Free access
Testing cloud computing for customer satisfaction and loyaltyTor Guimaraes; Ketan ParanjapeVol.8 No.1/2/372-86Free access
Contemporary challenges in CRM technology adoption: a multichannel viewPreety Awasthi; Neeraj Dubey; Purnima S. SangleVol.8 No.1/2/351-71Free access
The effect of CRM stages along with brand images and values on sustainable corporate performanceHari Govind Mishra; Piyush Kumar Sinha; Sarabjot SinghVol.8 No.1/2/331-50Free access
Customer's life-time value using the RFM model in the banking industry: a case studyEsmaeil Nikumanesh; Amir AlbadviVol.8 No.1/2/315-30Free access
Death of a salesman: birth of a knowledge brokerM. Bendixen; Y. Yurova; R. Abratt; M. RawdanVol.8 No.1/2/31-14Free access