International Journal of Management and Enterprise Development (7 papers in press)
- LINKAGES AMONG ORGANIZATIONAL CULTURE, KNOWLEDGE MANAGEMENT, AND PATIENT SAFETY PERFORMANCE: EVIDENCE FROM A STATE HOSPITAL
by Saffet Ocak, Mehmet Ali Koseoglu, Andy Bertsch
Abstract: The present study aims to reveal the effects of organizational culture and knowledge management applications on patient safety performance. The sample of the study consists of nurses working in a state hospital with 502-bed capacity in Turkey. The data were collected through a questionnaire. The analyses conducted revealed that there is a negative correlation between various aspects of organizational culture and patient safety performance. In this correlation, it was found that the strongest effect comes from developmental culture and the weakest effect from rational culture. A positive strong and significant correlation was found between applications of knowledge management techniques and patient safety performance. This correlation is most affected by knowledge dissemination and it is followed by knowledge acquisition and responsiveness of knowledge. Moreover, we found a significant correlation between knowledge management and organizational culture. Finally, the implications for practice and literature will be discussed and suggestions will be made for further research.
Keywords: Knowledge management, organizational culture, patient safety performance
Special Issue on: "TIIM 2014 "Global Enterprises and Organisations of the Future Experiences from International Practices,"
- Synthesising Hospital Information System Critical Success Factors in Indonesia
by Putu Handayani, Puspa Sandhyaduhita, Achmad Hidayanto, Ave Pinem, Haya Fajrina
Abstract: Health issue today is becoming one of the biggest challenges in Indonesia since the Indonesian government started the Universal Health Coverage program in the early 2014. In order to support the program, hospitals should be equipped with Hospital Information System (HIS). This research is aimed at synthesising the critical success factors (CSFs) in implementing HIS in hospitals in Indonesia. This quantitative study is using survey and accordingly distributing questionnaires to the Directorate of the Referral Health Effort of the Ministry of Health, 3 high rank officials of the Hospital Accreditation Commission, 27 high level management officers of 2 public central hospitals, 2 public district general hospitals, 9 private hospitals and 2 academicians of Public Health and Computer Science. The study shows the top 3 CFSs of HIS implementation are, in sequence, top management commitment, thorough communication process, and good project management. Also, eight additional CSFs are proposed for future work.
Keywords: critical success factors, CSFs, enterprise, hospital information system, HIS, Indonesia, public hospital, synthesising
- Strengthening Supply Chain Risk Management for Business Continuity: A Case-Study Approach
by Ainul Haniza Mohd Rashid, Siew Phaik Loke, Keng-Boon Ooi
Abstract: This research is undertaken to determine the current business supply chain risk management (SCRM) practices in Malaysias electronics industry after the Japan earthquake and Tsunami through assessment of robustness, resilience, flexibility and agility of the supply chain. In this study, findings of the case studies of buyer-seller (dyadic) relationships conducted on SCRM practices are reported. Three interviews were conducted with senior managers from one of the top Japanese electronics manufacturers as well as its component parts supplier. We observed that while successful SCRM greatly enhances business continuity, securing the supply chain requires a full collaboration among supply network partners, a well-aligned structure and a more dynamic and innovative approach for catastrophic risks management. We also proposed a conceptual framework that can be used in future study for examining the relationship of robustness, resilience, flexibility, agility of a supply chain and firms sustainability.
Keywords: Supply Chain Risk Management, Business Continuity, Electronics Industry, Malaysia, Case Studies
- LOYALTY, POWER AND RELATIONSHIPS: A LATENT CLASS APPROACH
by Jouni Juntunen, Mari Juntunen, Mikko Paananen, Pekka Kess
Abstract: The purpose of this research is to study how negotiating power and the quality of relationships influence loyalty intentions among latent customer classes. A tentative model was devised and tested using survey data from 173 respondents. The analysis was conducted with finite mixture structural equation modeling (FMSEM), which proved a powerful tool for revealing latent behavioural classes in the context of industrial management. Moreover, it is important to recognize that with the concepts used in this study at least, one homogeneous behavioural model is insufficient. The results indicate that it is essential for a seller of industrial products or services to understand that while customers may appear to be a homogeneous group, the customer base does comprise heterogeneous subgroups. Hence, it is important to identify customers correctly through their actual behaviour to deliver the opportunity to maximize profitability.
Keywords: Relationships, negotiating power, loyalty, brewing industry, mixture analysis, finite mixture structural equation modeling.
- Key Factors and Skills in Writing Blog Articles
by Tzong-Ru (Jiun-Shen) Lee, Yi-Hsiang Hsu, Pei-Ning Huang, Matti Muhos
Abstract: The topic of this study is the content of blogs. This study developed its Questionnaire A based on information collected from the literature on blog contents. The researchers then browsed blog articles and then applied the KANO model to determine what key factors of blog writing interest readers, so as to give corresponding advice. This paper shows six key factors of writing for blog articles, applies them to a real-world example of restaurant blog writing, and then develops Questionnaire B to verify our results via Internet-based survey of readers of this article. The results of this study may enhance consumer satisfaction in reading blog articles, be a reference for blog writing for restaurants, and may also be used as a reference for revising website articles.
Keywords: blog, blogger, restaurant, writing, KANO methodology, Taiwan.
Special Issue on: "MAKELEARN2014 "Human Capital as the Foundation for Enterprise Management and Development,"
- IT Balanced Scorecard new way of IT and business strategy integration
by Magdalena Mulawa, Joanna Świerk
Abstract: The Balanced Scorecard (BSC) originated by Kaplan and Norton is known as a strategy performance management tool. The most significant role of the BSC is ability to translate corporate strategy and mission into measurable and tangible objectives, focusing on the most meaningful measures. It is a popular management system which is used to clarify the organizations strategy, vision and translate them into action. Therefore it enables executives to accomplish their strategy in effective way.
The traditional BSC has evolved since its developing to a full strategic management system. In 1997 is was adopted by Van Grembergen and Van Bruggen for a use by a corporate IT department. They proposed modification of traditional BSC, creating the IT Balanced Scorecard (IT BSC) consisting of four new perspectives: Corporate Contribution, Customer (User) Orientation, Operational Excellence, Future Orientation.
The paper presents the idea of IT BSC, its history, the stages of development, current drivers and use of todays IT BSC. The main aim of this article is the verification of the hypothesis that IT BSC is some new way of IT and business strategy integration, important component of modern organization. As a result of the analyses of this issue, authors tries to show the meaning of this tool in the nearest future.
Keywords: IT BSC, BSC, company, companyâ€™s value, IT department, business strategy, management
- EFFICIENCY AND PROFITABILITY ALONG THE LIFECYCLE STAGES OF SMALL ENTERPRIseS
by Csaba Balint Illes, Hilda Hurta, Anna Dunay
Abstract: The Adizes lifecycle model is a widely used model for determining the different development stages of enterprises. Lifecycle stages may be differentiated even in the smallest companies, and the model may be used in analyses before making plans and can be a practical tool for managers in the decision-making process.
We conducted an overall survey among Hungarian SMEs in 2012, and examined the different attitudes and behaviour of managers in different lifecycle stages of their companies and the most important motivations and driving forces of their decisions in the specific stages.
Firstly, we analysed the financial performance of enterprises according to the results of their balance sheet, by which we determined four main categories depending on their business success. Our results proved that the profitability of enterprises is strongly influenced by their lifecycle stage and the growing process is also determined by the age of the enterprise.
Keywords: SMEs, lifecycle stages, profitability, growth, competitiveness, Greinerâ€™s growth model, Adizesâ€™s model, Hungarian enterprises