International Journal of Management and Enterprise Development (10 papers in press)
- Social Network Analysis: Potential Quality Tool for Enterprise Development
by Kongkiti Phusavat, Amir Radfar, Rotrat Rojanakit
Abstract: The study evaluates the applicability of the Social Network Analysis (SNA) as a quality tool for an electronic manufacturer. This firm looks for a suitable tool to help improve its delay time when handling a customer complaint. Despite various quality-related tools, there is no specific technique to help analyze the bottlenecks in information flows. For instance, process analysis is applicability with the tangible objects. For the SNAs findings, the information bottlenecks are identified at the Supervisor and Product Engineer Section Manager nodes. The feedback is gathered from all participants for their feedback on the future use of the SNA. They consider the SNA as useful in gaining the visibility and insightful knowledge on the linkages of all key tasks. Finally, the SNA has strong potential to be part of current quality tools being applied today for enterprise development.
Keywords: Social Network Analysis, quality tool, information bottlenecks, and enterprise development
- FINANCIAL FEASIBILITY ANALYSIS OF POTENTIAL PROJECTS OF INDIAN SMEs USING DEMATEL
by Shweta Jha, Vishal Vyas, Padmanav Acharya
Abstract: Small & Medium Enterprises (SMEs) are the backbone of any developing or developed nation. It plays a crucial role in the growth of an economy and also provides livelihoods to thousands of population. Despite being one of the dynamic sectors of the economy, Indian SMEs are facing many challenges like improper infrastructure, uncertain market condition, obsolete technology, administrative issues, increasing domestic and global competition etc. Among these the main barrier which restricts them in starting their venture is the non-availability of finance. This paper studies the financial challenges of Indian SMEs through extensive literature review, and by visiting and interviewing the owners and managers of various SMEs located in Delhi, NCR and Gwalior region. The responses are evaluated with the factors identified through literature survey, and DEMATEL (Decision Making Trial and Evaluation Laboratory) tool which is decision making software. The interrelationships among these factors are also obtained along with their cause and effect digraph.
Keywords: SMEâ€™s, DEMATEL, Financial feasibility, Economy, Livelihood
- REQUIRED KNOWLEDGE FOR SUPPLY CHAIN MANAGEMENT PROCESS: SHARING AND TRANSFERRING IN THE SCOPE OF SUPPLY CHAIN INTEGRATION
by Thanida Sunarak, Pongsa Pornchaiwiseskul, Tartat Mokkhamakkul
Abstract: Under growing globalization and environmental uncertainty, supply chain integration (SCI) is raised as a vital contributor for achieving an efficient and effective supply chain management. The evolution of SCI is currently going beyond the information sharing level towards knowledge sharing (KS) and knowledge transfer (KT). However, a clear definition of KS and KT remains limited to study, especially from the practical viewpoints of experts involved in the supply chain management (SCM) process. Moreover, very little previous research has investigated the required knowledge for the eight SCM processes including customer relationship management, customer service management, demand management, order fulfillment, manufacturing flow management, supplier relationship management, product development and commercialization and returns management that should be shared or transferred within the scope of external integration to enhance supply chain performance. Therefore, this study provides insight to fulfill these gaps by applying in-depth interviews, checklist questionnaires, and nonparametric analysis focused on Thailands electrical and electronics industry. The findings illustrate the key differences between KS and KT from a practical viewpoint focused on external integration for SCM process knowledge. In addition, the results reveal the required knowledge for the eight SCM processes that should be shared or transferred within the scope of external integration to enhance supply chain performance. The findings provide useful implications for both practitioners in developing the industry to enhance performance throughout the supply chain and researchers in developing future research.
Keywords: knowledge sharing; knowledge transfer; supply chain integration; supply chain management process; supply chain performance; in-depth interview; checklist questionnaire; nonparametric analysis.
- Investigation of Abrasive Water Jet Cutting Quality Process Parameter by AHP Method
by Shyamkumar Kalpande
Abstract: The objective of this paper is to prioritize the identified critical input parameters of Abrasive Water Jet Machining (AWJM). The identified Critical Success Factors (CSF) for increasing the efficiency of machine are angle of impact, pressure inside the pumping system, abrasive material type, stand-off distance, focusing tube diameter, nozzle speed, abrasive mass flow rate, target material properties. The efficiency of machine calculated on the basis of maximum Material Removal Rate (MRR), the minimum Surface Roughness (SR) and depth of cut. This paper focus on the identification of weight of critical input parameters of AWJM. The identified CSF are analyzed and prioritized by using pare-wise comparison method of Analytic Hierarchy Process (AHP). This identified weight helps manager for effective utilization of recourses for improvement in productivity. At the last the result of this paper shows that few parameters are considered for further study and few are omitted at this stage on the basis of their identified weight.
Keywords: Material Removal Rate, Surface roughness, Analytic Hierarchy Process, Kerf Topography, Kerf Geometry.
- STUDY OF MOTIVATIONAL FACTORS POST-IMPLEMENTING ERP (SAP) SOLUTIONS IN NALCO (NATIONAL ALUMINIUM COMPANY LIMITED) EXTENDING THE TECHNOLOGY ADOPTION MODEL (TAM) AT ORGANIZATION LEVEL (TAMO)
by Sanjay Mohapatra, Rohit Padhy, S K Mohanty
Abstract: This paper discusses extension of TAM for implementing ERP in a public sector undertaking in a public sector undertaking in India. TAM is used to find determinants that need to be considered for IS implementation at individual level. In this research, we have used primary survey to find different factors that impacted ERP implementation at an organization level and then mapped to determinants in TAM. The framework developed from this research can be tried in other organizations to fine tune the approach.
Keywords: TAM,, Organization level IS adoption, ERP implementation, NALCO
- Supplier involvement in rapid development
by Taneli Niskanen, Kai Hänninen, Jaakko Kujala
Abstract: A customer-oriented enterprise must satisfy various customer needs if it is to stay competitive. Unexpected needs often demand rapid development of a product or solution, which may pose various challenges, one of which is the management of supplier involvement in such projects. In a case company environment, this study reviews and analyses the effect of supplier involvement in both a new product and a rapid development project on the three fundamental metrics of product development success: costs, quality and development time. The results indicate that the challenges relate mainly to lack of communication and coordination and to increased product development speed, which can lead to rising costs, quality defects and late component deliveries. Against this, suppliers often possess valuable expertise that may prove beneficial in terms of product quality and product development time.
Keywords: product development; supplier involvement; rapid development; enterprise management; supply chain management
- Review of Business Growth Models: Methodology and the Assumption of Determinism
by Matti Muhos
Abstract: Numerous configuration models have attempted to clarify management priorities during the early stages of business growth. Earlier reviews have focused on the basic, visible characteristics of these models. Less attention has been paid to research methodology and basic assumptions. This study aims to fill this gap by review of configuration studies conducted over the past six decades. The focused meta-analysis reveals what kinds of research strategies, choices and time horizons, and empirical evidence are utilised for development of the models and what alternative views the models provide in relation to the assumption of deterministic firm growth. The study opens fresh perspectives to methodology and assumptions of the configuration studies and provides guidelines for future research.
Keywords: business growth models; review; growth stages; growth configurations; growth process; methodology; assumptions; small- and medium-sized enterprises; SMEs; enterprise development
- MIDDLE LEVEL MANAGERS AND STRATEGY-A MIXED METHODS APPROACH TO PUBLIC PRIVATE COMPARISON
by Meeta Dasgupta
Abstract: With increased environmental dynamism and complexity, the competitiveness of organizations is hinged on the superior fit they are able to provide between the organization and the environment so as to achieve the organizational objectives. Formulation and implementation of strategic decisions enables managers to answer various questions with respect to the actions they need to take to achieve the identified goals. The purpose of this paper is to explore how middle level managers contribute to the formulation and implementation of strategic decisions and to measure/compare the degree of influence of different roles on organizational strategic and financial performance in public and private sector organizations. rnDiscussions with around 15 middle level managers in an Indian power transmission company and around the same number in a private sector power solution provider company helped to present a narration of various roles of middle level managers. 200 middle level managers, 100 each from various Indian public sector and private sector organizations completed a survey assessing their involvement in various roles. The most prominent role of middle level managers in public sector organizations with respect to organizational performance is that of an implementer, whereas in private sector organizations the most prominent role is that of a networker. The role of an entrepreneur emerged strong with respect to influence on organizational performance both in public and private sector organizations, hinting at the entrepreneurial mindset that needs to be leveraged both in the public and private sector organizations.
Keywords: Middle level managers, strategy formulation, strategy implementation, strategic decisions, public sector organization.
- Impact of Crisis toward Development of Organizational Culture: A Case of Thai Telecommunications Organization
by Chaiyod Chirabowornkul, Haruthai Numprasertchai
Abstract: This research looks at the importance of organizational culture during times of crisis, emphasizing the Thai telecommunications company, DTAC. The research makes use of a non-experimental correlational research design to investigate the hypothesized relationships between internal and external factors of crisis affecting organizational culture. The research design uses a questionnaire survey of managers, supervisors and operational level staffs (N = 361). The findings suggested that crisis caused by internal factors has negative correlation towards the firms development in culture. On the other hand, crisis caused by external factors has positive correlation with culture development. Further research guideline is also discussed.
Keywords: Crisis, Organizational Culture, Telecommunications, Leadership, Strategy, Development, Management
- Is quality still an important determinant of small suppliers competitive strategy? An empirical cross-industry comparison
by Corrado lo Storto
Abstract: This paper presents the findings of a study aimed at investigating how managers in small supplying firms translate their vision of quality as a strategic tool into a set of principles, practices, and techniques that shape the firm quality-based strategy in the customer-supplier relationship. Qualitative and quantitative data were collected from a sample of 139 small suppliers. Three groups of firms were uncovered, associated to three conceptualizations of quality denominated process-oriented, market-oriented, and product-oriented. Results show that: a) there is a positive association between industry type and the vision of quality as a strategic leverage, b) there is a positive association between the managers quality vision and the commitment of supplier firms to pursue a quality-based strategy through the implementation of quality related practices, c) there is a positive association between the supplier managers quality vision and the customer-supplier relationship pattern. Finally, a comprehensive framework is proposed to define future streams of investigation.
Keywords: quality management; development; small firm; supplier; competitive strategy; quantitative analysis; qualitative analysis; manufacturing practices