International Journal of Electronic Governance (9 papers in press)
Citizens' perceptions on benefits of e-governance
by Kriti Priya Gupta , Swati Singh, Preeti Bhaskar
Abstract: The paper presents a framework for categorizing the benefits of e-governance in Indian context, wherein four dimensions of benefits are proposed i.e., Economic Benefits, Quality of Service (QoS) benefits, Quality of Governance (QoG) benefits and Personal Development. To test the proposed framework, the study has selected e-governance services offered by New Delhi Municipal Council (NDMC). Primary data has been collected from 515 users of NDMC
Keywords: E- governance; Information and Communication Technology; Economic Benefits; Quality of Service (QoS); Quality of Governance (QoG); India; New Delhi Municipal Council (NDMC).
Mobile communication and political participation: Unraveling the effects of mobile phones on political expression and offline participation among young people
by Hua Pang
Abstract: In recent years, mobile devices have dramatically transformed the landscape of political communication by expanding individuals
Keywords: mobile devices; social networking sites; political communication; political expression; offline political participation; young people; China.
ELECTRONIC GOVERNANCE PLATFORM: TOWARDS OVERCOMING THE CHALLENGES OF NON-INCLUSION OF CITIZENS IN PUBLIC POLICY FORMULATION AND IMPLEMENTATION IN NIGERIA
by Daniel Gberevbie
Abstract: This paper examined electronic governance platform
Keywords: electronic governance platform; non-inclusion; policy formulation; policy implementation; Nigeria.
The dynamics of E-government enactment in a developing country public sector organization: Evidence from Ghana
by Justice Nyigmah Bawole
Abstract: The demand for accountability, transparency and efficient service delivery by citizens in many countries is pushing many governments to adopt e-government initiatives in achieving timely and efficient information dissemination. However, research shows that many public organizations in developing countries have been slow in responding to these developments. This study investigated how organizational level factors shape e-government implementation in public organizations in a developing country. The qualitative research approach was employed for this study. Key informants were purposively selected and one-on-one in depth interviews were used to collect data. The study identified inadequate financial resources and human resource, leadership support, low ICT literacy as well as inadequate ICT equipment and low internet connectivity to be the factors militating against the effective implementation of the CBT programme at the DVLA. The study concludes that e-government has the potential to enhance the delivery of services in public organizations if the challenges are addressed.
Keywords: e-government; implementation; Ghana; developing country; public organization; Computer-based technology.
Digital Democracy and Public Administration Reform in Indonesia
by Bevaola Kusumasari
Abstract: Studies on digital democracy and public administration have mainly focused on the importance of top management support for technology adoption and sustainability of e-government. Little research considers how digital democracy practices and their relations with public administration reform particularly in Asia Pacific and middle-income country. Thus, this research investigates the variety and stages of digital democracy practices and how government bodies implement practices of digital democracy in relation to public administration reform in Indonesia. This study applied qualitative methods and procedures including document analysis, fieldwork, and interview. This research found that digital democracy in the research areas have been applied in governance and public services sectors. The results provided support that the innovation supporting digital democracy practices improves political information retrieval and exchange between governments, public administrations, representatives, community organizations and individual citizens. These practices have led to significant achievement in relation to public administration reforms by building a new culture in digital innovation.
Keywords: Digital Democracy; Public Administration Reforms; Innovations; electronic governance.
Sharing within a city in crisis: Two ICTs-supported P2P economic networks in Thessaloniki, Northern Greece
by Penny Travlou
Abstract: The paper focuses on two emerging networks of sharing economy in Greece
Keywords: P2P urbanism; Sharing Economy; ICTs; Commons; collaborative platform; local resilience.
Development of an open government data assessment model: User-centric approach to identify the weighted components in Thailand
by Chatipot Srimuang
Abstract: Social networking is rapidly growing to such an extent that it has become a driving force for the public and governments to access data. In 2015, the Thai government released a three-year digital government development plan as an e-government performance guideline. Several countries have conducted research on OGD assessment models (OGDAM). However, there is no research identifying enterprise architecture as the assessment component, which becomes the key activity to transform the digital government work process. Therefore, the purpose of this paper was to develop an OGDAM suitable for Thailand that identified the components weight assessment from a user-centric approach that was calculated by confirmatory factor analysis (CFA). The validation of the developed OGDAM was performed by interviewing officials of top government management agencies responsible for e-government. Moreover, the model will adapt to the assessment system to allow public organisations to assess their open government data (OGD) progress in Thailand.
Keywords: Open Government Data; Evaluate Open Government Data; Open Data Assessment; Open Data Benchmarking; Open Data; Government Data; Model Assessment; Performance Evaluation.
Review of Rural Development Policies for ICT Enabled Planning of Villages in West Bengal, India
by Jaydip De
Abstract: Rural India is traditionally engulfed by underdevelopment, poverty, and unemployment. To stimulate the development of countryside by ensuring availability of basic needs, a number of policies and programmes have been implemented time to time by the planning framework of central and state governments. Based on in-depth literature review, website survey and longitudinal empirical observation, this paper aims to identify the drawbacks of already implemented government policies and programmes in Indian state West Bengal. Categorical and chronological investigation of the programmes unfolds the prime downsides of prevailing top-down approach of policy implementation like corruption and politicisation. Therefore, the emphasis is given on the participatory approaches as an alternative way to the current practices; involving the contributions of actual beneficiaries in the policy architecture and execution. To foster rural development through smart and sustainable practices by harnessing the benefits of information and communication technologies (ICTs) an alternative Diamond Model is coined.
Keywords: Policies and programmes; Participatory approaches; Information and Communication Technologies; Diamond Model.
Electronic Passport System Acceptance: An empirical study from Indonesia
by Hotniar Siringoringo
Abstract: The objective of the study was to evaluate the website of passport submission provided by Directorate General of Immigration (DGI), Ministry of Law and Human Right of Indonesia. For this purpose, a questionnaire was deployed to gather data required. The questionnaire was developed in closed form to measure four variables i.e., information quality, system quality, service quality and perceived easy of use. Structural equation modelling was deployed to analyse the data. Lisrel software was used in this regard. The result showed that information quality, system quality and service quality influenced perceived easy of use of online passport website. Improvement in service quality will improve perceived easy of use. In contrary, in order to improve perceived easy of use, DGI must reformulate information provided on the website. Similar evidence with system quality of website, DGI must evaluate the quality of the website in order to improve perceived easy of use.
Keywords: e-governance; e-passport; information quality; system quality; service quality; perceived easy of use.