International Journal of Electronic Governance (8 papers in press)
- Current state of M-government research; identifying future research opportunities
by Abdulmohsen Albesher, Richard Stone
Abstract: Research on M-government has started in the last decade. The use of M-government has been rapidly increasing due to the high penetration of mobile devices in the general population. This research will first compare M-government to E-government which will help in understanding the similarities and the differences between the two types of government. Then this research will examine the current state of research in the area of M-government. In this research, we collected 79 papers specifically related to M-government, dividing them into themes based on the research premise. The results showed that there is a gap in understanding the relationship between the use of M-government and civic engagement. A future study is highly recommended to determine whether the use of M-government positively affects civic engagement.
Keywords: government; e-government; electronic government; m-government; mobile government; online government; digital government; human factors; civic engagement; human computer interaction; HCI; citizens; native apps.
- A Medium-Scale Trial of Handivote
by Tsvetelina Valcheva, Karen Renaud, William Cockshott
Abstract: Handivote is an electronic voting system utilising mobile
phones and short text messages. Thus far we have only conducted very
limited trials within our own school. In this paper we report on a medium
scale trial carried out in the Kelvinside district of Glasgow. It was used
by a local community group to assess support versus opposition to a
planned building development on a meadow. We describe the procedures
followed to issue voting credentials, the information given to voters and
the telecommunications and computing infrastructure used to conduct
the vote. We describe the user interface made available to the person or
groups setting up the poll and explain how the final results are presented
to the public. We detail the mechanisms available to facilitate voter
scrutiny to ensure integrity of the vote. A brief discussion of the cost of
this scheme, in terms of money and labour, will also be included.
Keywords: SMS Voting;eParticipation;eDemocracy;Handivote
- A Quality Assessment Index for Evaluation of District e-Governance Web Sites
by Snigdha Banerjee, Jalaj Katare
Abstract: In this paper, a methodology for comparative evaluation of user perceived quality of websites is developed. This involves identification and scaling of factor categories relevant to users perceived quality, proposing a Web Quality Assessment Index (WQAI) and using it for comparison of websites of selected districts of the state of Madhya Pradesh in India. Top websites were identified and evaluated by WQAI rankings and also through cluster analysis. It is found that (i) the best websites as identified by WQAI ranks match those obtained by cluster analysis, while there is a slight discrepancy in the lower order clusters (ii) websites of districts important because of population or industrial status may not be in the top user satisfaction category although they may have high ranks by other criteria. These findings will assist in the identification of strong and weak points of the websites and hence enable the governments to provide improved websites.
Keywords: Information and Communication Technology (ICT); e-governance; Website Quality Assessment Index (WQAI); ranks; cluster analysis; correspondence analysis
- The Influence of Open Government on E-government website: The Case of Jordan
by Maryam Al-Jamal, Emad Abu-Shanab
Abstract: The wide spread of the Internet, mobile technologies and social networks facilitated the emergence of open concepts. Open data concept means to unfold data to the public free of charge and free of other constrains. With the increasing calls from people for freedom, democracy and participation, the concept of Open Government emerged. Open government is opening governments data to the public and leaving a room for participation, transparency and collaboration. Jordan has adopted open government initiative since 2011. In this paper, we will investigate the perceptions of Jordanian citizens regarding the major concepts of open government. We have developed a research model based on the literature, and then conducted an empirical test on the model based on citizens' responses to a survey. Results indicated that collaboration and transparency have positive influence on citizens intentions to use e-government websites, and participation has a negative influence.
Keywords: Open Government; E-government; Jordan; Open Government Data; Intention to Use; Transparency; Collaboration; Participation
Special Issue on: "Methodologies, Technologies and Tools Enabling e-Government,"
- On Federated Single Sign-On within e-Government Interoperability Frameworks
by Giansalvatore Mecca, Michele Santomauro, Donatello Santoro, Enzo Veltri
Abstract: We consider the problem of handling digital identities within a SOA architecture. We explore federated, single sign-on solutions based on Identity Managers and Service Providers. After an overview of the different standards and protocols, we introduce a middleware-based architecture to simplify the integration of legacy systems within such a platform. Our solution is based on a middleware module that decouples legacy system and identity-management modules. We consider both standard point-to-point service architectures, and complex Government Interoperability Frameworks, and report experiments to show that our solution provides clear advantages both in terms of effectiveness and performance.
Keywords: Web services; SOA; single sign-on; federated identity; Government Interoperability Frameworks
- Towards Personal Data Services: a view on some enabling factors.
by Raimondo Iemma
Abstract: Data are increasingly considered the fuel of our economies. However, only a small share of organisations, including governments, are in the position of collecting and analysing large amounts of data. Emerging models allow individuals to reconstruct their digital footprint and benefit from customised services based on personal data. For instance, Smart Disclosure is defined as the timely release of complex information and data in standardised, machine readable formats in ways that enable consumers to make informed decisions. In this paper, we compare data access trends enabled or directly promoted by governments, and describe examples of personal data services based on Smart Disclosure initiatives, in particular Green Button in the U.S., applied to energy consumption. In light of the analysis, we identify five enabling factors for the further creation and adoption of personal data services: trusted architectures, data interoperability, friendly regulation, market incentives, and availability of complementary open data by governments.
Keywords: Open Data; MyData; Smart Disclosure; public sector information; personal data services; e-government; open government; Green Button; Blue Button; consumer protection.
- A Methodology For Recording, Analysing And Prioritising Public Services
by Panagiotis Kokkinakos, Sotirios Koussouris, Dimitrios Askounis, Dimitrios Panopoulos
Abstract: The dawn of the new decade has proven to be particularly challenging, as technological developments and societal changes have affected each other in an unpredicted manner, due to the worldwide economical crisis. On the one hand, this situation has propelled changes in the whole socioeconomic system and on the other hand it called for more effective, yet less expensive, technological developments. Based on these groundings, a new research domain has risen to the surface, called Policy Modelling, which aims to reengage citizens and decision makers towards a more open and collaborative governance schema. This paper builds on the knowledge springing out of an EC co-funded project in this specific domain, which aims to establish a collaborative environment for reengineering public services, and presents a methodology for recording, analysing and prioritising service scenarios in an effort to minimize the required effort and maximize the impact of reforming the public sector.
Keywords: Prioritisation; Description Template; Public Service; Policy Modelling; ANP; Multicriteria Methodology
- Federated Identity Management in e-Government: Lessons Learned and the Path Forward
by Francesco De Angelis, Damiano Falcioni, Fabrizio Ippoliti, Fausto Marcantoni, Samuele Rilli
Abstract: Management of digital identity involves every company and institution, not only in the Internet world. Among different identity management models, only the federated one is able to ensure a strong protection in terms of trust and privacy. In fact, the participants in the federation decide to trust each other about which information can be exchanged in the processes of authentication and authorization, based on established policies to manage relationships of trust. According to this, it has been widely adopted during the last years. In particular, its adoption in Public Administration allows a proper organization autonomy, supporting access to the services offered by the institution. This process is going to quickly raise with the progressive adoption of cloud computing by Public Administrations. In the paper, two projects accomplishing federated digital identity in Italian Public Administrations are presented. Starting from lessons learned, authors highlight a path forward for Public Administration toward federated digital identity in cloud computing scenario.
Keywords: e-Government; Digital Identity; Federated Digital Identity; Identity and Access Management