Forthcoming articles

 


International Journal of Electronic Governance

 

These articles have been peer-reviewed and accepted for publication in IJEG, but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

 

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International Journal of Electronic Governance (15 papers in press)

 

Regular Issues

 

  • Digital Democracy and Public Administration Reform in Indonesia   Order a copy of this article
    by Bevaola Kusumasari 
    Abstract: Studies on digital democracy and public administration have mainly focused on the importance of top management support for technology adoption and sustainability of e-government. Little research considers how digital democracy practices and their relations with public administration reform particularly in Asia Pacific and middle-income country. Thus, this research investigates the variety and stages of digital democracy practices and how government bodies implement practices of digital democracy in relation to public administration reform in Indonesia. This study applied qualitative methods and procedures including document analysis, fieldwork, and interview. This research found that digital democracy in the research areas have been applied in governance and public services sectors. The results provided support that the innovation supporting digital democracy practices improves political information retrieval and exchange between governments, public administrations, representatives, community organizations and individual citizens. These practices have led to significant achievement in relation to public administration reforms by building a new culture in digital innovation.
    Keywords: Digital Democracy; Public Administration Reforms; Innovations; electronic governance.
    DOI: 10.1504/IJEG.2018.10007077
     
  • Development of an open government data assessment model: User-centric approach to identify the weighted components in Thailand   Order a copy of this article
    by Chatipot Srimuang 
    Abstract: Social networking is rapidly growing to such an extent that it has become a driving force for the public and governments to access data. In 2015, the Thai government released a three-year digital government development plan as an e-government performance guideline. Several countries have conducted research on OGD assessment models (OGDAM). However, there is no research identifying enterprise architecture as the assessment component, which becomes the key activity to transform the digital government work process. Therefore, the purpose of this paper was to develop an OGDAM suitable for Thailand that identified the components weight assessment from a user-centric approach that was calculated by confirmatory factor analysis (CFA). The validation of the developed OGDAM was performed by interviewing officials of top government management agencies responsible for e-government. Moreover, the model will adapt to the assessment system to allow public organisations to assess their open government data (OGD) progress in Thailand.
    Keywords: Open Government Data; Evaluate Open Government Data; Open Data Assessment; Open Data Benchmarking; Open Data; Government Data; Model Assessment; Performance Evaluation.
    DOI: 10.1504/IJEG.2018.10011165
     
  • Review of Rural Development Policies for ICT Enabled Planning of Villages in West Bengal, India   Order a copy of this article
    by Jaydip De 
    Abstract: Rural India is traditionally engulfed by underdevelopment, poverty, and unemployment. To stimulate the development of countryside by ensuring availability of basic needs, a number of policies and programmes have been implemented time to time by the planning framework of central and state governments. Based on in-depth literature review, website survey and longitudinal empirical observation, this paper aims to identify the drawbacks of already implemented government policies and programmes in Indian state West Bengal. Categorical and chronological investigation of the programmes unfolds the prime downsides of prevailing top-down approach of policy implementation like corruption and politicisation. Therefore, the emphasis is given on the participatory approaches as an alternative way to the current practices; involving the contributions of actual beneficiaries in the policy architecture and execution. To foster rural development through smart and sustainable practices by harnessing the benefits of information and communication technologies (ICTs) an alternative Diamond Model is coined.
    Keywords: Policies and programmes; Participatory approaches; Information and Communication Technologies; Diamond Model.

  • Electronic Passport System Acceptance: An empirical study from Indonesia   Order a copy of this article
    by Hotniar Siringoringo 
    Abstract: The objective of the study was to evaluate the website of passport submission provided by Directorate General of Immigration (DGI), Ministry of Law and Human Right of Indonesia. For this purpose, a questionnaire was deployed to gather data required. The questionnaire was developed in closed form to measure four variables i.e., information quality, system quality, service quality and perceived easy of use. Structural equation modelling was deployed to analyse the data. Lisrel software was used in this regard. The result showed that information quality, system quality and service quality influenced perceived easy of use of online passport website. Improvement in service quality will improve perceived easy of use. In contrary, in order to improve perceived easy of use, DGI must reformulate information provided on the website. Similar evidence with system quality of website, DGI must evaluate the quality of the website in order to improve perceived easy of use.
    Keywords: e-governance; e-passport; information quality; system quality; service quality; perceived easy of use.

  • Study of E-Governance Implementation: A Literature Review Using Classification Approach   Order a copy of this article
    by Monika Singh 
    Abstract: In this paper, a literature review in the area of electronic governance (e-governance) using classification approach is presented. The result shows that a cumulative volume of e-governance study has been accompanied for a diverse range of areas. The classification approach resulted in five numbers of sub-areas of e-government. The sub-areas are: (1) Awareness, (2) Literacy level, (3) Users
    Keywords: E-Governance; E-Government; ICT; E-Governance implementation; E-Governance classification.
    DOI: 10.1504/IJEG.2018.10011935
     
  • Clarity of Roles and Responsibilities in Interagency Information Sharing (IIS) Projects: Determinants and Impact on Success   Order a copy of this article
    by Djoko Sigit Sayogo, Felippe Cronemberger, Ramon Gil-Garcia 
    Abstract: Interagency information sharing (IIS) is a complex endeavour in which various participants must cross the boundaries of their respective agencies and work collaboratively. Achieving success in such an undertaking can benefit from clarity of roles and responsibilities within the collaboration. Based on a national survey distributed to public managers and other actors involved in IIS in public health and criminal justice in the USA, this study aims to evaluate the influence of six determinants of clarity of roles and responsibilities on the success of an IIS project. Our findings indicate the significant roles of (a) the use of boundary objects, (b) communication skills, (c) the diversity of participating organisations, (d) respect for autonomy, and (e) the exercise of formal authority to the development of clarity of roles and responsibilities and the likelihood of attaining IIS project success. However, the influence of these predictors on the achievement of success depends largely on how success is defined and measured.
    Keywords: Interagency Information Integration and Sharing; clarity of roles and responsibilities; role ambiguity; boundary objects; e-government; IIS success.

  • Open Government Implementation: An Exploratory Survey of Public Administration Officials   Order a copy of this article
    by Bernd W. Wirtz, Myriam Schmöe, Marc-Julian Thomas, Peter Daiser 
    Abstract: The phenomena why open government implementation struggles and falls short of expectations is still unsolved. Moreover, only little empirical scientific knowledge on the expected benefits and risks of open government implementation exists. Against this background, this study presents an exploratory expert survey of 34 public administration officers in Germany that deal with open government issues in their municipalities. The conducted online survey examines positive and negative aspects of open government implementation, which we derived from a systematic review of the literature. This approach follows the underlying assumptions that the perception of public administration officers on open government implementation is significantly affected by the anticipated benefits and hindrances and that a better understanding of the influence on the perception of responsible employees allows to draw conclusions regarding open government difficulties. Despite the study’s straightforward academic and public management implications, further empirical research is needed to assess the derived results.
    Keywords: Open government; open government implementation; open government potentials; positive and negative aspects; perception of public officials.
    DOI: 10.1504/IJEG.2018.10014528
     
  • Developing a Maturity Model for Government Community Broadband Projects   Order a copy of this article
    by Shamshul Bahri, Ali Fauzi 
    Abstract: Broadband technology is the latest information and communication technologies (ICT) deployed to address the digital divide phenomenon, especially the divide between the urban and rural areas. Governments all over the world have initiated programs and projects to enabled people in the rural areas to have fast internet access enjoyed by the urban areas. Anecdotal evidence, however, suggests that these programs and projects enjoy different rates of success that requires identification of their reasons. Hence, this study attempts to develop a maturity model for government community broadband projects. This maturity model determines the more successful projects and the reasons for their success compared to the less successful ones. Findings from this study will inform governments who are in the midst of implementing a community broadband project or who are planning to do so.
    Keywords: broadband projects; community; digital divide; Malaysia; case study research; maturity model.
    DOI: 10.1504/IJEG.2018.10014529
     
  • Can E-Government Empower Jordanian Citizens and Reinforce Citizenship?   Order a copy of this article
    by Emad Abu-Shanab, Rania Bakier, Mona Bataineh 
    Abstract: The recent political events in the Middle East made the relationship between governments and their citizens at stake. Governments need to strengthen citizens’ empowerment, and their levels of citizenship to improve the collective capacity of society. It is expected that good public services, trust, effective participation and social inclusion reinforced by the implementation of e-government, will improve citizenship and empowerment levels. The Jordanian government has made a big leap toward providing high quality e-services via the new e-government portal. This study explored Jordanian perceptions regarding a comprehensive set of constructs that would ultimately predict perceptions of citizenship and empowerment. This study tried to explore such context utilising a sample of 299 responses from Jordan. Data is collected and analysed to test a model that predicts citizenship level focusing on e-trust, e-participation and empowerment. Results indicated a strong support for the model and predicted the level of citizenship by 41.4%.
    Keywords: E-government; citizenship; empowerment; e-participation; trust; digital divide; usefulness; ease of use; Jordan.
    DOI: 10.1504/IJEG.2018.10014530
     
  • Integrating Offline and Online Participation Tools for Engaging Citizens in Public Space Management   Order a copy of this article
    by GIORGOS SOMARAKIS, Anastasia Stratigea, VASILIKI KROMMYDA 
    Abstract: Due to the escalating urbanisation trend and commercialisation of public space (PS), degradation of this space is an emerging issue in many urban contexts. Since PS constitutes the ground for socio-political action and community interaction, while it demarcates local identity and sense of belonging, its sustainable management and regeneration as well as strengthening of its functionalities attracts communities’ interest. The focus of this paper is on community engagement in PS management through the development of a participatory planning framework, integrating offline/online tools and approaches. This framework is tested in a peripheral town of the Greek territory, seeking to end up with an inclusive, vision-driven, strategic plan for PS regeneration. Outcomes produced provide evidence on both the performance of the proposed framework and related participation tools (level of community engagement) for serving the goal of the planning exercise; and the impact of community engagement on the final outcome of this exercise.
    Keywords: public space management and regeneration; community engagement; participatory planning; participation tools; offline and online participation.
    DOI: 10.1504/IJEG.2019.10015502
     
  • Integrating Offline and Online Participation Tools for Engaging Citizens in Public Space Management
    by GIORGOS SOMARAKIS 
    Abstract: Due to the escalating urbanisation trend and commercialisation of public space (PS), degradation of this space is an emerging issue in many urban contexts. Since PS constitutes the ground for socio-political action and community interaction, while it demarcates local identity and sense of belonging, its sustainable management and regeneration as well as strengthening of its functionalities attracts communities’ interest. The focus of this paper is on community engagement in PS management through the development of a participatory planning framework, integrating offline/online tools and approaches. This framework is tested in a peripheral town of the Greek territory, seeking to end up with an inclusive, vision-driven, strategic plan for PS regeneration. Outcomes produced provide evidence on both the performance of the proposed framework and related participation tools (level of community engagement) for serving the goal of the planning exercise; and the impact of community engagement on the final outcome of this exercise.
    Keywords: public space management and regeneration; community engagement; participatory planning; participation tools; offline and online participation

  • Social Innovation, Games and Urban Planning: An analysis of current approaches.   Order a copy of this article
    by Margarita Angelidou, Artemis Psaltoglou 
    Abstract: This paper explores the relationship between social innovation and urban planning, analysing how gaming approaches can support a more collaborative and inclusive process of urban planning. Building on the growing body of literature at the intersection of gaming and urban planning, we examine how various aims and characteristics of social innovation have been incorporated in four different projects related to urban planning: Block by Block, CityScope, What is FAR and Game of Urban Renewal. The findings suggest that a gaming approach can help participants
    Keywords: social innovation; spatial planning; urban planning; community engagement; citizen participation; smart cities.
    DOI: 10.1504/IJEG.2019.10015503
     
  • A Rule-Based Approach for Multi-Perspective Adaptation of Service-Based Systems   Order a copy of this article
    by Sridevi Saralaya, Vishwas Saralaya, Rio D\\\\'Souza 
    Abstract: A key feature of any business process (BP) implemented as servicebased system (SBS) is adherence to compliance. BP workflows are frequently prone to faults or anomalies of various kinds namely, functional, temporal, structural, regulatory or technological updates. If faults are not handled in a timely manner, it may result in violation of service level agreements (SLAs). Therefore it is crucial for any BP to be flexible enough to adapt to changes of various categories. Current adaptation approaches try to adapt from either data (interface) mismatches from service perspective, temporal requirements from business perspective or resource constraints from the infrastructure perspective. We propose an adaptation framework which is capable of recovering from data, control-flow, temporal and infrastructure faults. The prototypical implementation using rule based approach is applied on a laboratory simulation.
    Keywords: Multi-perspective Adaptation; Service-Based Systems; Fault Recovery; Rule-Based Adaptation; Business Process Adaptation; Multi-layer Adaptation; Proactive Adaptation; Reactive Recovery.
    DOI: 10.1504/IJEG.2019.10015504
     
  • Exploring European Digital Single Market: user adoption and preferences for eID services   Order a copy of this article
    by Živa Stepan?i?, Borka Jerman-Blazic 
    Abstract: Digital platforms and electronic identification (eID) based e-Signatures technology paved an uniform network and e-government service development across European countries, where users could use online national services at home and abroad in any of the EU member states. This paper presents the setting of this type of services for home use and cross-border accession with an user profiling study in context of the novel European platform. The study is based on exhaustive end user survey within several EU countries with different demography regarding sex, education, business engagement or their role in the single digital market. Random forests models have enabled us to determine main eID services discerning between users based on mandatory ownership of eID, eID frequency and purpose of use. Frequency of use provided the strongest model, where access to business platforms, educational institutions and banks were the most discriminatory variables.
    Keywords: eID services; European digital market; market survey; random forests; IT adoption.
    DOI: 10.1504/IJEG.2018.10015741
     
  • Social Media Use by Government: Adoption and Efficiency   Order a copy of this article
    by Sultan Al-masaeed 
    Abstract: This paper examines the presence, engagement and governmentuser-interactivity of all Jordanian governmental social media accounts (n = 110). The survey explored both the extent and nature of social media usage. The study found that roughly a third of Jordanian government entities do not utilise social media in any identifiable manner. Dialogue via social media platforms in Jordan is a one-way dialogue with very low level of government-to-user interactivity, which indicates a low level of efficiency of Jordan governmental social media accounts in utilising social media tools. Furthermore, the survey also discovered instances of a lack of technical efficiency in government agencies’ linkages to their social media.
    Keywords: Social media; e-Government; Twitter; Public engagement; Government-user-interaction; Facebook; YouTube.