International Journal of Electronic Governance (4 papers in press)

Regular Issues

• Evaluating E-Government's Influence on Health Services through Employee Performance in Algeria  
  by Abdel-illah Khelassi, Rania Haddar, Zinelaabidine Djelil 
  Abstract: This study investigates the impact of e-government implementation on the enhancement of healthcare services in Algeria, emphasising the mediating role of employee performance Addressing a gap in the literature, it integrates institutional, technological, and human factors within a unified analytical model A structured questionnaire was administered to healthcare professionals in public institutions, and the data were analysed using Partial Least Squares Structural Equation Modelling (PLS-SEM) The results indicate that e-government has both direct and indirect positive effects on healthcare service delivery, with employee performance significantly mediating this relationship The findings suggest that successful digital transformation requires not only technological infrastructure but also investments in employee training, performance management, and leadership support Moreover, raising public awareness of digital health tools is essential for equitable access This research contributes a novel framework linking internal organisational capabilities to external service outcomes in the context of healthcare e-governance.
  Keywords: E-Government Implementation; Healthcare Services; Employee Performance; Public Administration; PLS-SEM; Algeria.
  DOI: 10.1504/IJEG.2025.10075197
   
  
• A Bibliometric Analysis of Research on Online Petitions  
  by Andries Lionardo, Anang Dwi Santoso, Sajida Sajida 
  Abstract: This study seeks to understand the evolution and distribution of online petition-related research. With an increase in online petition activities and participation, there is a need for a clearer understanding of the direction and focus of research in this area. This research was conducted using the bibliometric method to analyse 95 journal papers discovered in Scopus that are related to online petitions. Bibliometric analyses such as citation analysis, thematic evolution, and factorial analysis were performed using the Bibliometrix application. The key findings of this study indicate that the focus of petition research is shifting from technological and social media to participatory and collective aspects. The factorial analysis also uncovered two major clusters: Human and Social Factors and Technological and Country Factors. This study also observed an increase in the number of publications on online petitions, thereby demonstrating the significance of this subject in academic and societal discourse. This finding implies that researchers conducting studies on online petitions should consider both technological and social factors.
  Keywords: Online Petition; Bibliometrics; Citation Analysis; Thematic Evolution; Factorial Analysis.
  DOI: 10.1504/IJEG.2025.10075465
   
  
• Digital Transformation in the Public Sector and the Bureaucratic Model: a Scoping Review  
  by Bernardo Motta 
  Abstract: This paper examines digital transformation in the public sector and its interaction with the bureaucratic model of governance. From a theoretical perspective, it explores how traditional bureaucratic principles align (or conflict) with modern digital reforms. A scoping literature review was conducted, selecting publications up to 2023 through structured searches in Web of Science and SCOPUS. Text mining via VOSviewer enabled a co-word analysis, identifying key themes in 62 papers, primarily published after 2014, authored by 116 scholars across 44 journals. The findings were grouped into three thematic clusters: Consequences of Digital Transformation; Implementation of Digital Transformation, and Street-Level Bureaucracy in the Digital Age. These clusters highlight the effects of technology on public administration, the challenges of digital reform implementation, and the role of frontline bureaucrats. This study offers a critical assessment of bureaucracy in the digital era and provides insights for policymakers navigating digital transformation in highly bureaucratic environments.
  Keywords: digital transformation; bureaucracy; electronic governance; street-level bureaucracy.
  DOI: 10.1504/IJEG.2025.10075722
   
  
• Gender Difference in the Behavioural Acceptance of Electronic Voting Machines (EVM) in the Electoral Process of Bangladesh  
  by Md. Abu Sayem, Maruf Hasan Rumi, Md. Limon Bhuiyan 
  Abstract: This study aims to explore the gender difference in the acceptance of electronic voting machines (EVM) in Bangladeshs electoral process. This study followed the explanatory research design using quantitative research approach. The independent variables were developed from Unified Theory of Acceptance and Use of Technology (UTAUT) and technology acceptance model (TAM). The primary data was collected following questionnaire schedule and five-point Likert scale was utilised to design the questionnaire. The study highlights a notable discrepancy in the adoption of EVM between male and female citizens. Women exhibit a higher level of positivity in comparison to men in this aspect. Another key observation from the study is that performance expectancy had the greatest impact in distinguishing between gender groups. However, trust in technology and effort expectancy variables did not have any significant effect on behavioural acceptance in respect of responders gender.
  Keywords: Electronic Voting Machines; Electoral culture; Gender lens; Voting Behavior; Technology Acceptance.
  DOI: 10.1504/IJEG.2025.10076021