International Journal of Electronic Governance (6 papers in press)
- Success Factors Influencing Implementation of E-government at Different Stages of Maturity: A Literature Review
by Sune Müller, Sofie Skau
Abstract: Even though digitization efforts within the public sector began over two decades ago, organizations are still struggling to implement e-government services, and most initiatives end in failures. As e-government services have evolved and become more comprehensive, the challenges of implementing them have become more extensive as well. The aim of this article is to give an overview of the e-government literature and identify digitization success factors at different stages of e-government maturity using Lees synthesized e-government development model (2010). Six categories of success factors were identified across all maturity levels, including external environment, organization, management, employees, citizens, and technology. Low level success factors were identified within the organization and technology categories whereas high level success factors also were found within the management category. Future research focusing on the distinction between low and high level success factors is needed to help practitioners modify their plans and make the right decisions when digitizing government services at different levels of e-government maturity.
Keywords: Barrier, success factor, e-government, maturity level, implementation, literature review
- A usability evaluation of e-Government services: The case of e-deliberation service of Greece
by Haroula Delopoulos
Abstract: Usability problems are barriers of the adoption of e-Government services. A combination of methods was used to evaluate the usability of any e-Government service. A questionnaire that followed HSS web usability guidelines and ISO9241-151 web usability standard was developed. Greece has one central e-deliberation service. Four experts examined 125 usability points. The results showed that 23% usability points had major usability problems, 14% had minor usability problems and 63% had no usability problems. Usability problems were grouped in accordance with Nielsens Heuristics. If designers follow this combination of methods approach at the stage of design of any e-Government service, the usability will increase.
Keywords: E-Government services, Usability Evaluation, Evaluation of usability of e-Government services, Nielsenâ€™s Heuristic Evaluation of e-Government services
- A TAM based Model for E-government: A Case for Turkey
by Özel Sebetci
Abstract: E-government initiatives are extensively used around the world. In recent years, e-government applications have been widely used in Turkey to provide public services in electronic environment. Much of previous research on e-government adoption mainly concentrated on technology adoption in volitional environments. In this paper, A TAM based model in mandatory setting in e-government was developed. The success of the theoretical model was tested on Sgb.Net system, the use of which is mandatory in Turkish public institutions. The constructs of the model are mandatory use, management support, training support, attitude, perceived usefulness, perceived ease of use and use. Five of six hypotheses were supported. Empirical results revealed that the theoretical model can be used to measure mandatory technology use in e-government in Turkey and other countries.
Keywords: electronic government; e-government; technology acceptance; mandatory use; information technology; Turkey
- Measuring e-government adoption in Abu Dhabi with Technology Acceptance Model (TAM)
by Maryam Dahi, Zoheir Ezziane
Abstract: This paper identifies the factors associated with the intention of citizens to use e-government services in the Emirate of Abu Dhabi in the United Arab Emirates (UAE). The proposed model provides useful recommendations for considerations to help understand the related factors including the perceived usefulness, perceived ease of use, trust issues, subjective norms and computer self-efficacy of citizens in Abu Dhabi and what motivates them in their intentions to use e-government services. E-government adoptions reluctance by citizens is indeed a global phenomenon especially in developing and less democratic countries. Its an intriguing experience to investigate the likelihood of citizens adoption of e-government services and whether tools like TAM or GovQual are effective to measure such an adoption. The results show that the intention of users was largely clarified by trust, suggesting that trust was the most important factor that enable users to become confident in adopting such e-services. Followed by subjective norms which explain future adopters could be affected by positive word-of-mouth from family, friends and others. The proposed modified TAM model has been tested with a survey sample of 845 participants. A regression analysis was conducted to examine the influence of factors adapted from TAM. This study highlights further factors that were not considered in the proposed TAM model such as website quality, facilitating condition, and awareness. In order to engage the citizen to e-services, advertising campaign for Abu Dhabi e-government in all mass channels should be introduced to provide comprehensive understanding about e-services.
Keywords: Technology acceptance model (TAM); e-government; Trust; Subjective norms; UAE; Abu Dhabi e-government gateway; e-services.
- ICTs and Governance: Understanding Citizen-engagement in implementation of E-Governance in Kenya.
by Gatana Kariuki
Abstract: E-Government and e-governance share the same critical and fundamental components: utilization of modern information and communications technologies (ICTs); and partnerships among all stakeholders. Without government effectively using ICTs, it is unlikely that the citizen-state-private sector interaction would become as integrated as it is today. Reciprocally, healthy E-Government systems can flourish more easily in collaborative environments where stakeholder partnerships are not merely superficial, but veritably realized in the daily lives of citizens. The purpose of this study is to evaluate how effective and efficient the e-government citizen portal is rendering services to the Kenyan citizenry. A qualitative phenomenological descriptive approach was used in this research to better understand the individuals experiences of the phenomenon. Purposive sampling technique was used in selecting the research institutions and participants in this study because when using purposeful sampling, members of the sample were deliberately chosen based on criteria that have relevance to the research questions rather than criteria of randomness of selection. Results show accessibility, response time, automation, awareness and records management were the main focus areas on service delivery through e-government portal by the respondents. Education, awareness, IT infrastructure and communication strategy were highlighted by the respondents as the main focus areas in improving interaction between the citizenry and government. Strategic planning, education and cost were seen by the respondents as the main focus areas in promoting technological innovation and economic development. Automation, efficiency, corruption and bureaucracy were seen by the respondents as the main focus areas in improving organizational efficiency in government institutions.
The research study recommends that intense interest in m-government should be the focus for service delivery of government information and services especially in Kenya where mobile penetration rates are high as 60% and adoption of mobile services such as MPESA are well in use. Secondly, Kenya should focus on developing its local governments (counties) because they are the main point of contact for service delivery and delivery of national programmes under the new governance system of devolution.
Keywords: E-Governance; E-Government; E-Infrastructure; ICT; Kenya
- Broadband penetration as an economic growth accelerator
by Vagia Kyriakidou, Christos Michalakelis, Thomas Sphicopoulos
Abstract: Under the present economic recession much discussion is made regarding income increase. New technologies and broadband communications in particular, can yield comparative advantages in countries. Based on the assumption that income increase is related with broadband penetration, a Granger causality test is applied in 86 countries worldwide. The causality case is tested separately over developed and developing countries, according to their level of broadband penetration. The analysis aimed to examine the relationship (one-way or bidirectional) between Gross National Income per capita and broadband penetration level.
Keywords: Causality test; broadband services; Gross National Income; economic growth