Forthcoming articles


International Journal of Electronic Governance


These articles have been peer-reviewed and accepted for publication in IJEG, but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.


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International Journal of Electronic Governance (3 papers in press)


Regular Issues


  • Success Factors Influencing Implementation of E-government at Different Stages of Maturity: A Literature Review   Order a copy of this article
    by Sune Müller, Sofie Skau 
    Abstract: Even though digitization efforts within the public sector began over two decades ago, organizations are still struggling to implement e-government services, and most initiatives end in failures. As e-government services have evolved and become more comprehensive, the challenges of implementing them have become more extensive as well. The aim of this article is to give an overview of the e-government literature and identify digitization success factors at different stages of e-government maturity using Lees synthesized e-government development model (2010). Six categories of success factors were identified across all maturity levels, including external environment, organization, management, employees, citizens, and technology. Low level success factors were identified within the organization and technology categories whereas high level success factors also were found within the management category. Future research focusing on the distinction between low and high level success factors is needed to help practitioners modify their plans and make the right decisions when digitizing government services at different levels of e-government maturity.
    Keywords: Barrier, success factor, e-government, maturity level, implementation, literature review
  • A usability evaluation of e-Government services: The case of e-deliberation service of Greece   Order a copy of this article
    by Haroula Delopoulos 
    Abstract: Usability problems are barriers of the adoption of e-Government services. A combination of methods was used to evaluate the usability of any e-Government service. A questionnaire that followed HSS web usability guidelines and ISO9241-151 web usability standard was developed. Greece has one central e-deliberation service. Four experts examined 125 usability points. The results showed that 23% usability points had major usability problems, 14% had minor usability problems and 63% had no usability problems. Usability problems were grouped in accordance with Nielsens Heuristics. If designers follow this combination of methods approach at the stage of design of any e-Government service, the usability will increase.
    Keywords: E-Government services, Usability Evaluation, Evaluation of usability of e-Government services, Nielsen’s Heuristic Evaluation of e-Government services
  • A TAM based Model for E-government: A Case for Turkey   Order a copy of this article
    by Özel Sebetci 
    Abstract: E-government initiatives are extensively used around the world. In recent years, e-government applications have been widely used in Turkey to provide public services in electronic environment. Much of previous research on e-government adoption mainly concentrated on technology adoption in volitional environments. In this paper, A TAM based model in mandatory setting in e-government was developed. The success of the theoretical model was tested on Sgb.Net system, the use of which is mandatory in Turkish public institutions. The constructs of the model are mandatory use, management support, training support, attitude, perceived usefulness, perceived ease of use and use. Five of six hypotheses were supported. Empirical results revealed that the theoretical model can be used to measure mandatory technology use in e-government in Turkey and other countries.
    Keywords: electronic government; e-government; technology acceptance; mandatory use; information technology; Turkey