Forthcoming articles

 


International Journal of Electronic Governance

 

These articles have been peer-reviewed and accepted for publication in IJEG, but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

 

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International Journal of Electronic Governance (16 papers in press)

 

Regular Issues

 

  • Review of Rural Development Policies for ICT Enabled Planning of Villages in West Bengal, India   Order a copy of this article
    by Jaydip De 
    Abstract: Rural India is traditionally engulfed by underdevelopment, poverty, and unemployment. To stimulate the development of countryside by ensuring availability of basic needs, a number of policies and programmes have been implemented time to time by the planning framework of central and state governments. Based on in-depth literature review, website survey and longitudinal empirical observation, this paper aims to identify the drawbacks of already implemented government policies and programmes in Indian state West Bengal. Categorical and chronological investigation of the programmes unfolds the prime downsides of prevailing top-down approach of policy implementation like corruption and politicisation. Therefore, the emphasis is given on the participatory approaches as an alternative way to the current practices; involving the contributions of actual beneficiaries in the policy architecture and execution. To foster rural development through smart and sustainable practices by harnessing the benefits of information and communication technologies (ICTs) an alternative Diamond Model is coined.
    Keywords: Policies and programmes; Participatory approaches; Information and Communication Technologies; Diamond Model.
    DOI: 10.1504/IJEG.2018.10017371
     
  • Open Government Implementation: An Exploratory Survey of Public Administration Officials   Order a copy of this article
    by Bernd W. Wirtz, Myriam Schmöe, Marc-Julian Thomas, Peter Daiser 
    Abstract: The phenomena why open government implementation struggles and falls short of expectations is still unsolved. Moreover, only little empirical scientific knowledge on the expected benefits and risks of open government implementation exists. Against this background, this study presents an exploratory expert survey of 34 public administration officers in Germany that deal with open government issues in their municipalities. The conducted online survey examines positive and negative aspects of open government implementation, which we derived from a systematic review of the literature. This approach follows the underlying assumptions that the perception of public administration officers on open government implementation is significantly affected by the anticipated benefits and hindrances and that a better understanding of the influence on the perception of responsible employees allows to draw conclusions regarding open government difficulties. Despite the study’s straightforward academic and public management implications, further empirical research is needed to assess the derived results.
    Keywords: Open government; open government implementation; open government potentials; positive and negative aspects; perception of public officials.
    DOI: 10.1504/IJEG.2018.10014528
     
  • Developing a Maturity Model for Government Community Broadband Projects   Order a copy of this article
    by Shamshul Bahri, Ali Fauzi 
    Abstract: Broadband technology is the latest information and communication technologies (ICT) deployed to address the digital divide phenomenon, especially the divide between the urban and rural areas. Governments all over the world have initiated programs and projects to enabled people in the rural areas to have fast internet access enjoyed by the urban areas. Anecdotal evidence, however, suggests that these programs and projects enjoy different rates of success that requires identification of their reasons. Hence, this study attempts to develop a maturity model for government community broadband projects. This maturity model determines the more successful projects and the reasons for their success compared to the less successful ones. Findings from this study will inform governments who are in the midst of implementing a community broadband project or who are planning to do so.
    Keywords: broadband projects; community; digital divide; Malaysia; case study research; maturity model.
    DOI: 10.1504/IJEG.2018.10014529
     
  • Can E-Government Empower Jordanian Citizens and Reinforce Citizenship?   Order a copy of this article
    by Emad Abu-Shanab, Rania Bakier, Mona Bataineh 
    Abstract: The recent political events in the Middle East made the relationship between governments and their citizens at stake. Governments need to strengthen citizens’ empowerment, and their levels of citizenship to improve the collective capacity of society. It is expected that good public services, trust, effective participation and social inclusion reinforced by the implementation of e-government, will improve citizenship and empowerment levels. The Jordanian government has made a big leap toward providing high quality e-services via the new e-government portal. This study explored Jordanian perceptions regarding a comprehensive set of constructs that would ultimately predict perceptions of citizenship and empowerment. This study tried to explore such context utilising a sample of 299 responses from Jordan. Data is collected and analysed to test a model that predicts citizenship level focusing on e-trust, e-participation and empowerment. Results indicated a strong support for the model and predicted the level of citizenship by 41.4%.
    Keywords: E-government; citizenship; empowerment; e-participation; trust; digital divide; usefulness; ease of use; Jordan.
    DOI: 10.1504/IJEG.2018.10014530
     
  • Integrating Offline and Online Participation Tools for Engaging Citizens in Public Space Management   Order a copy of this article
    by GIORGOS SOMARAKIS, Anastasia Stratigea, VASILIKI KROMMYDA 
    Abstract: Due to the escalating urbanisation trend and commercialisation of public space (PS), degradation of this space is an emerging issue in many urban contexts. Since PS constitutes the ground for socio-political action and community interaction, while it demarcates local identity and sense of belonging, its sustainable management and regeneration as well as strengthening of its functionalities attracts communities’ interest. The focus of this paper is on community engagement in PS management through the development of a participatory planning framework, integrating offline/online tools and approaches. This framework is tested in a peripheral town of the Greek territory, seeking to end up with an inclusive, vision-driven, strategic plan for PS regeneration. Outcomes produced provide evidence on both the performance of the proposed framework and related participation tools (level of community engagement) for serving the goal of the planning exercise; and the impact of community engagement on the final outcome of this exercise.
    Keywords: public space management and regeneration; community engagement; participatory planning; participation tools; offline and online participation.
    DOI: 10.1504/IJEG.2019.10015502
     
  • Integrating Offline and Online Participation Tools for Engaging Citizens in Public Space Management
    by GIORGOS SOMARAKIS 
    Abstract: Due to the escalating urbanisation trend and commercialisation of public space (PS), degradation of this space is an emerging issue in many urban contexts. Since PS constitutes the ground for socio-political action and community interaction, while it demarcates local identity and sense of belonging, its sustainable management and regeneration as well as strengthening of its functionalities attracts communities’ interest. The focus of this paper is on community engagement in PS management through the development of a participatory planning framework, integrating offline/online tools and approaches. This framework is tested in a peripheral town of the Greek territory, seeking to end up with an inclusive, vision-driven, strategic plan for PS regeneration. Outcomes produced provide evidence on both the performance of the proposed framework and related participation tools (level of community engagement) for serving the goal of the planning exercise; and the impact of community engagement on the final outcome of this exercise.
    Keywords: public space management and regeneration; community engagement; participatory planning; participation tools; offline and online participation

  • Social Innovation, Games and Urban Planning: An analysis of current approaches.   Order a copy of this article
    by Margarita Angelidou, Artemis Psaltoglou 
    Abstract: This paper explores the relationship between social innovation and urban planning, analysing how gaming approaches can support a more collaborative and inclusive process of urban planning. Building on the growing body of literature at the intersection of gaming and urban planning, we examine how various aims and characteristics of social innovation have been incorporated in four different projects related to urban planning: Block by Block, CityScope, What is FAR and Game of Urban Renewal. The findings suggest that a gaming approach can help participants
    Keywords: social innovation; spatial planning; urban planning; community engagement; citizen participation; smart cities.
    DOI: 10.1504/IJEG.2019.10015503
     
  • A Rule-Based Approach for Multi-Perspective Adaptation of Service-Based Systems   Order a copy of this article
    by Sridevi Saralaya, Vishwas Saralaya, Rio D\\\\'Souza 
    Abstract: A key feature of any business process (BP) implemented as servicebased system (SBS) is adherence to compliance. BP workflows are frequently prone to faults or anomalies of various kinds namely, functional, temporal, structural, regulatory or technological updates. If faults are not handled in a timely manner, it may result in violation of service level agreements (SLAs). Therefore it is crucial for any BP to be flexible enough to adapt to changes of various categories. Current adaptation approaches try to adapt from either data (interface) mismatches from service perspective, temporal requirements from business perspective or resource constraints from the infrastructure perspective. We propose an adaptation framework which is capable of recovering from data, control-flow, temporal and infrastructure faults. The prototypical implementation using rule based approach is applied on a laboratory simulation.
    Keywords: Multi-perspective Adaptation; Service-Based Systems; Fault Recovery; Rule-Based Adaptation; Business Process Adaptation; Multi-layer Adaptation; Proactive Adaptation; Reactive Recovery.
    DOI: 10.1504/IJEG.2019.10015504
     
  • Exploring European Digital Single Market: user adoption and preferences for eID services   Order a copy of this article
    by Živa Stepan?i?, Borka Jerman-Blazic 
    Abstract: Digital platforms and electronic identification (eID) based e-Signatures technology paved an uniform network and e-government service development across European countries, where users could use online national services at home and abroad in any of the EU member states. This paper presents the setting of this type of services for home use and cross-border accession with an user profiling study in context of the novel European platform. The study is based on exhaustive end user survey within several EU countries with different demography regarding sex, education, business engagement or their role in the single digital market. Random forests models have enabled us to determine main eID services discerning between users based on mandatory ownership of eID, eID frequency and purpose of use. Frequency of use provided the strongest model, where access to business platforms, educational institutions and banks were the most discriminatory variables.
    Keywords: eID services; European digital market; market survey; random forests; IT adoption.
    DOI: 10.1504/IJEG.2018.10015741
     
  • Social Media Use by Government: Adoption and Efficiency   Order a copy of this article
    by Sultan Al-masaeed 
    Abstract: This paper examines the presence, engagement and governmentuser-interactivity of all Jordanian governmental social media accounts (n = 110). The survey explored both the extent and nature of social media usage. The study found that roughly a third of Jordanian government entities do not utilise social media in any identifiable manner. Dialogue via social media platforms in Jordan is a one-way dialogue with very low level of government-to-user interactivity, which indicates a low level of efficiency of Jordan governmental social media accounts in utilising social media tools. Furthermore, the survey also discovered instances of a lack of technical efficiency in government agencies’ linkages to their social media.
    Keywords: Social media; e-Government; Twitter; Public engagement; Government-user-interaction; Facebook; YouTube.

  • Explaining Download Patterns in Open Government Data: Citizen participation or private enterprise?   Order a copy of this article
    by Sumin Lee, Jonathan Bright, Helen Margetts, Ning Wang, Scott A. Hale 
    Abstract: Open data remains one of the significant trends in public administration, with hundreds of projects seeking to open up public sector information for re-use for various hypothesised benefits, especially in terms of enabling citizen participation in government. However, critical literature questions who the true beneficiaries of open data are, highlighting the high costs it places on government. Hence, systematic research on the actual outcomes of open data projects is needed. Based on a unique observational dataset scraped from data.gov.uk, this article seeks to explain the factors that promote downloads of open government data, and shed light on the types of values actually supported by such programmes. We show that downloads of datasets relevant for private sector enterprise far outnumber downloads of data which could enhance government transparency or efficiency through citizen participation. Our results support developing calls for prioritisation in open government data programmes.
    Keywords: open government data; open data; digital government; e-government.
    DOI: 10.1504/IJEG.2019.10017089
     
  • Proposed Solutions to Citizen Engagement in Virtual environments of social participation: A Systematic Review   Order a copy of this article
    by Carlos Oliveira 
    Abstract: This paper aimed to understand how the engagement of citizens in virtual environments of social participation is studied in the literature. By virtual environment of social participation I understand: an Internet platform where themes for direct or indirect dialogue between civil society and the various spheres of government are made available through the digital participation of the citizen. A systematic review identified 96 papers, which were then analysed. Proposals to engage citizens in virtual environments of social participation use one of the following approaches: gamification, games, social networks, collaborative contribution or specific and personalised information. This study is important for researchers wanting to be current with the scientific state of the art. This review will also assist the scientific community working with citizen engagement in virtual environments of social participation to build a common understanding of the challenges that must be faced, and to identify areas where research is lacking.
    Keywords: Systematic review; e-Participation; Engagement.
    DOI: 10.1504/IJEG.2019.10017090
     
  • The Interslavic Language as a tool for supporting e-Democracy in Central and Eastern Europe   Order a copy of this article
    by Vojtech Merunka, Jan Van Steenbergen, Lina Yordanova, Maria Kocor 
    Abstract: The quality of information systems to support democracy and public administration in the Slavic countries between Western Europe and Russia can be improved through the use of Interslavic, a zonal constructed language that can successfully replace English as a regional lingua franca, enhance participation and improve the overall quality of ICT used for e-Democracy assignments. Its potential role in improving computer translation between fusional languages with free word order by means of graph-based translation is discussed as well. This paper gives an overview of the pros and cons of various language options and describes the results of public research in the form of surveys, as well as the practical experiences of the authors. Special emphasis is given to the crucial role played by education: it is assumed that language, e-democracy, and education form a triangle of three inseparable, interdependent entities. Finally, the paper describes how these ideas can be developed in the future.
    Keywords: e-democracy; education; Interslavic language; lingua franca; zonal constructed language; receptive multilingualism; Slavic countries; Central and Eastern Europe; human-computer interaction.
    DOI: 10.1504/IJEG.2019.10017091
     
  • Digital Readiness in Government: the Case of Bah   Order a copy of this article
    by Marisa A. Sánchez, Juana Zuntini 
    Abstract: Government organisations do recognise the opportunities of technology but seem uncertain about whether they are ready for the digital transformation. The aim of this research work is to formulate a framework that explains resources, capabilities, and management choices necessary to respond to the new environment. The problem is essentially approached from a strategic analysis perspective coming from the private-sector strategic analysis and management. The research methodology is based on literature review and an in-depth case study based on a municipal level government. The framework describes: a) the impact of digital innovations on external forces; b) adequate strategies arising from a value chain analysis; c) resources and capabilities of critical importance; d) and the new role of government as a platform provider. In terms of practical contributions, the paper provides specific and actionable recommendations on relevant challenges when municipal-level governments conduct a digital transformation process.
    Keywords: Digital transformation; digital readiness; public sector; e-government; municipal government; strategic analysis; digital ecosystem; Public Agency Program Five Forces Framework.
    DOI: 10.1504/IJEG.2019.10017092
     
  • Digital Readiness in Government: the Case of Bah
    by Marisa A. Sánchez  
    Abstract: Government organisations do recognise the opportunities of technology but seem uncertain about whether they are ready for the digital transformation. The aim of this research work is to formulate a framework that explains resources, capabilities, and management choices necessary to respond to the new environment. The problem is essentially approached from a strategic analysis perspective coming from the private-sector strategic analysis and management. The research methodology is based on literature review and an in-depth case study based on a municipal level government. The framework describes: a) the impact of digital innovations on external forces; b) adequate strategies arising from a value chain analysis; c) resources and capabilities of critical importance; d) and the new role of government as a platform provider. In terms of practical contributions, the paper provides specific and actionable recommendations on relevant challenges when municipal-level governments conduct a digital transformation process.
    Keywords: Digital transformation; digital readiness; public sector; e-government; municipal government; strategic analysis; digital ecosystem; Public Agency Program Five Forces Framework

  • e-Governance Initiatives in Chandigarh (India) : An Analytical Study   Order a copy of this article
    by Manjul Vaidya 
    Abstract: India has made tremendous efforts over the last decades in its endeavour to use information and communication technology (ICT) for good governance. Chandigarh Administration has taken steps to improve quality of life of citizens by designing and delivering services through various e-governance initiatives over the last decade. These initiatives are expected to result in easier access to public services, transparency, cost effectiveness and other features of good governance. Net result of e-governance should be achieving the goals of good governance. This paper specifically addresses the e-governance initiatives taken by Chandigarh Administration over the last decade and half. An attempt has been made to evaluate such initiatives from the perspectives of end-users.
    Keywords: ICT; e-Governance; good governance; Digital India programme; Multi serviceĀ—Single-Window; Chandigarh; centricity and innovations; citizen awareness;citizen satisfaction and critical success factors.