International Journal of Electronic Governance (6 papers in press)
- Measuring e-government adoption in Abu Dhabi with Technology Acceptance Model (TAM)
by Maryam Dahi, Zoheir Ezziane
Abstract: This paper identifies the factors associated with the intention of citizens to use e-government services in the Emirate of Abu Dhabi in the United Arab Emirates (UAE). The proposed model provides useful recommendations for considerations to help understand the related factors including the perceived usefulness, perceived ease of use, trust issues, subjective norms and computer self-efficacy of citizens in Abu Dhabi and what motivates them in their intentions to use e-government services. E-government adoptions reluctance by citizens is indeed a global phenomenon especially in developing and less democratic countries. Its an intriguing experience to investigate the likelihood of citizens adoption of e-government services and whether tools like TAM or GovQual are effective to measure such an adoption. The results show that the intention of users was largely clarified by trust, suggesting that trust was the most important factor that enable users to become confident in adopting such e-services. Followed by subjective norms which explain future adopters could be affected by positive word-of-mouth from family, friends and others. The proposed modified TAM model has been tested with a survey sample of 845 participants. A regression analysis was conducted to examine the influence of factors adapted from TAM. This study highlights further factors that were not considered in the proposed TAM model such as website quality, facilitating condition, and awareness. In order to engage the citizen to e-services, advertising campaign for Abu Dhabi e-government in all mass channels should be introduced to provide comprehensive understanding about e-services.
Keywords: Technology acceptance model (TAM); e-government; Trust; Subjective norms; UAE; Abu Dhabi e-government gateway; e-services.
- ICTs and Governance: Understanding Citizen-engagement in implementation of E-Governance in Kenya.
by Gatana Kariuki
Abstract: E-Government and e-governance share the same critical and fundamental components: utilization of modern information and communications technologies (ICTs); and partnerships among all stakeholders. Without government effectively using ICTs, it is unlikely that the citizen-state-private sector interaction would become as integrated as it is today. Reciprocally, healthy E-Government systems can flourish more easily in collaborative environments where stakeholder partnerships are not merely superficial, but veritably realized in the daily lives of citizens. The purpose of this study is to evaluate how effective and efficient the e-government citizen portal is rendering services to the Kenyan citizenry. A qualitative phenomenological descriptive approach was used in this research to better understand the individuals experiences of the phenomenon. Purposive sampling technique was used in selecting the research institutions and participants in this study because when using purposeful sampling, members of the sample were deliberately chosen based on criteria that have relevance to the research questions rather than criteria of randomness of selection. Results show accessibility, response time, automation, awareness and records management were the main focus areas on service delivery through e-government portal by the respondents. Education, awareness, IT infrastructure and communication strategy were highlighted by the respondents as the main focus areas in improving interaction between the citizenry and government. Strategic planning, education and cost were seen by the respondents as the main focus areas in promoting technological innovation and economic development. Automation, efficiency, corruption and bureaucracy were seen by the respondents as the main focus areas in improving organizational efficiency in government institutions.
The research study recommends that intense interest in m-government should be the focus for service delivery of government information and services especially in Kenya where mobile penetration rates are high as 60% and adoption of mobile services such as MPESA are well in use. Secondly, Kenya should focus on developing its local governments (counties) because they are the main point of contact for service delivery and delivery of national programmes under the new governance system of devolution.
Keywords: E-Governance; E-Government; E-Infrastructure; ICT; Kenya
- Broadband penetration as an economic growth accelerator
by Vagia Kyriakidou, Christos Michalakelis, Thomas Sphicopoulos
Abstract: Under the present economic recession much discussion is made regarding income increase. New technologies and broadband communications in particular, can yield comparative advantages in countries. Based on the assumption that income increase is related with broadband penetration, a Granger causality test is applied in 86 countries worldwide. The causality case is tested separately over developed and developing countries, according to their level of broadband penetration. The analysis aimed to examine the relationship (one-way or bidirectional) between Gross National Income per capita and broadband penetration level.
Keywords: Causality test; broadband services; Gross National Income; economic growth
- Drivers of E-Government Readiness Indices Modifications
by Fathey Mohammed, Othman Ibrahim
Abstract: Using the new emerging information and communication technologies (ICTs) to improve the public sector organizations operations can bring with it the commitment of greater efficiency and effectiveness of their services. However, for facilitating all factors of success and maximizing the benefits of e-government, e-readiness assessment is useful. Previous researches mainly concerned with providing conceptual frameworks, models and tools, with relatively few studies investigated e-government readiness indexes evolution. This paper mainly revisits four sets of well established reports concerning e-government readiness indexes. By analysing data from reports on different versions of these indices, we reported that the advancing in ICT technologies is the primary driver of changes from one version to another. Therefore, it can be predicted that the new emerging technologies can further refine the e-government readiness indices.
Keywords: e-readiness assessment, e-government readiness index, technology advances, new emerging technologies, drivers.
- Current state of M-government research; identifying future research opportunities
by Abdulmohsen Albesher, Richard Stone
Abstract: Research on M-government has started in the last decade. The use of M-government has been rapidly increasing due to the high penetration of mobile devices in the general population. This research will first compare M-government to E-government which will help in understanding the similarities and the differences between the two types of government. Then this research will examine the current state of research in the area of M-government. In this research, we collected 79 papers specifically related to M-government, dividing them into themes based on the research premise. The results showed that there is a gap in understanding the relationship between the use of M-government and civic engagement. A future study is highly recommended to determine whether the use of M-government positively affects civic engagement.
Keywords: government; e-government; electronic government; m-government; mobile government; online government; digital government; human factors; civic engagement; human computer interaction; HCI; citizens; native apps.
- A Medium-Scale Trial of Handivote
by Tsvetelina Valcheva, Karen Renaud, William Cockshott
Abstract: Handivote is an electronic voting system utilising mobile
phones and short text messages. Thus far we have only conducted very
limited trials within our own school. In this paper we report on a medium
scale trial carried out in the Kelvinside district of Glasgow. It was used
by a local community group to assess support versus opposition to a
planned building development on a meadow. We describe the procedures
followed to issue voting credentials, the information given to voters and
the telecommunications and computing infrastructure used to conduct
the vote. We describe the user interface made available to the person or
groups setting up the poll and explain how the final results are presented
to the public. We detail the mechanisms available to facilitate voter
scrutiny to ensure integrity of the vote. A brief discussion of the cost of
this scheme, in terms of money and labour, will also be included.
Keywords: SMS Voting;eParticipation;eDemocracy;Handivote