International Journal of Electronic Governance (6 papers in press)
- Implementing Mobile Government in Jordan: Strategies for success
by Sultan Al-masaeed, Steve Love
Abstract: Mobile government (M-government) is a delivery channel for governments to provide timely information and services ubiquitously to residents, businesses and other government departments. Jordan was quick to appreciate the potential benefits of M-government and launched an E-Government Mobile Portal in 2011. A two-phased mixed methods study was conducted through the use of focus groups and survey research. The outcome of this study is a potential roadmap for the Jordanian Government and other governments that have similar characteristics to implement M-government successfully and gain users acceptance. Limitations and recommendations for research and practice are also presented and discussed in this paper.
Keywords: Mobile government; M-government roadmap; M-government framework; M-government acceptance; user-centred M-government.
- Simple Low Cost Online Monitoring System for Municipal Waste Collection Authority of Under Developing Countries
by Mahbubul Alam
Abstract: The municipal authority faces huge challenges to manage MSW. Increasing population, low budget and conventional approach make this problem more acute. Normally trucks collect the MSW and transfer those in pre-specified locations, but all the jobs are not monitored and managed effectively. It is very important to monitor the trucks and record the information related to the collecting time and area and response quickly to city dwellers request for better service. But the authority doesnt have enough budgets to implement costly system to accelerate quality services. A low cost system prototype has been developed which is tested in practical field. RFID, SMS and Web (RSW) are embedded to develop this robust system. RFID receives data from tag without any physical touch, SMS provide low cost communication and Web provides ubiquity. For automation and portability PIC micro-controller has been used. The prototype has shown satisfactory performance in laboratory as well as in practical field. The municipal authority of under developing countries will get almost same advantages like the advantages are gaining by the authorities of developed countries. At the end of this paper a comparative cost analysis and insight facilities are analyzed in details.
Keywords: e-Monitoring, RFID, SMS, Micro-controller, GPRS, GSM, WEB.
- Gaps Close, Gaps Open: A Repeated Cross-Sectional Study of the Scope and Determinants of the Ethnic Digital Divide
by Sabina Lissitsa, Azi Lev-On
Abstract: The paper is a part of a repeated cross-sectional study examining how groups in multi-ethnic states adopt and use information and communication technologies, with focus on the magnitude and the determinants of the digital divide between Jews and Arabs in Israel as a case study.
The study examines socio-economic and socio-demographic factors correlated to Internet usage in general and usage of social media in particular, based on data collected between 2008 and 2010 by the Israel Central Bureau of Statistics Annual Social Survey. The data was collected by means of face-to-face interviews conducted annually among 7500 interviewees aged 20 and up years old.
The study demonstrates the multi-dimensionality of the digital divide phenomena and shows how the digital divide does not diminish, yet, rather, transforms over time: As access differences between Jews and Arabs gradually diminish, a second-level digital divide of social media usage actually widens.
Keywords: digital divide; Internet access; social media; reasons for not using the Internet; repeated cross-sectional study
- E-PARLIAMENT SERVICES AS TOOLS FOR ANTI-CORRUPTION AND TRANSPARENCY
by Gbolahan Olasina
Abstract: Literature is rife on the dissatisfaction of the Nigerian public on the poor performance of political institutions such as the National Assembly of Nigeria (NASS). However, e-parliaments mostly in countries of America and Europe show legislators have considerably used ICT to form new relationships and engagement of the public to participate in the performance of legislative functions, fight corruption and strengthen representative democracy. However, this does not appear to be the case in the NASS. This study explores the main factors of e-parliament adoption for anti-corruption and finds out the perceptions and attitude of legislators and citizens of the phenomenon. The theoretical lens is a modified Unified Theory of Acceptance and Use of Technology (UTAUT) by Ventakesh, Morris, Davis and Davis (2003). A qualitative approach using in-depth interviews is employed. A sample of 5 principal officers of the NASS and 5 members of the public is taken. The study findings reflect on the theory of technology adoption.
Keywords: E-parliament, Adoption and Use of Technology, Anti-corruption, Transparency, Legislators.
- Success Factors Influencing Implementation of E-government at Different Stages of Maturity: A Literature Review
by Sune Müller, Sofie Skau
Abstract: Even though digitization efforts within the public sector began over two decades ago, organizations are still struggling to implement e-government services, and most initiatives end in failures. As e-government services have evolved and become more comprehensive, the challenges of implementing them have become more extensive as well. The aim of this article is to give an overview of the e-government literature and identify digitization success factors at different stages of e-government maturity using Lees synthesized e-government development model (2010). Six categories of success factors were identified across all maturity levels, including external environment, organization, management, employees, citizens, and technology. Low level success factors were identified within the organization and technology categories whereas high level success factors also were found within the management category. Future research focusing on the distinction between low and high level success factors is needed to help practitioners modify their plans and make the right decisions when digitizing government services at different levels of e-government maturity.
Keywords: Barrier, success factor, e-government, maturity level, implementation, literature review
- A usability evaluation of e-Government services: The case of e-deliberation service of Greece
by Haroula Delopoulos
Abstract: Usability problems are barriers of the adoption of e-Government services. A combination of methods was used to evaluate the usability of any e-Government service. A questionnaire that followed HSS web usability guidelines and ISO9241-151 web usability standard was developed. Greece has one central e-deliberation service. Four experts examined 125 usability points. The results showed that 23% usability points had major usability problems, 14% had minor usability problems and 63% had no usability problems. Usability problems were grouped in accordance with Nielsens Heuristics. If designers follow this combination of methods approach at the stage of design of any e-Government service, the usability will increase.
Keywords: E-Government services, Usability Evaluation, Evaluation of usability of e-Government services, Nielsenâ€™s Heuristic Evaluation of e-Government services