Forthcoming articles

 


International Journal of Electronic Governance

 

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International Journal of Electronic Governance (2 papers in press)

 

Regular Issues

 

  • Success Factors Influencing Implementation of E-government at Different Stages of Maturity: A Literature Review   Order a copy of this article
    by Sune Müller, Sofie Skau 
    Abstract: Even though digitization efforts within the public sector began over two decades ago, organizations are still struggling to implement e-government services, and most initiatives end in failures. As e-government services have evolved and become more comprehensive, the challenges of implementing them have become more extensive as well. The aim of this article is to give an overview of the e-government literature and identify digitization success factors at different stages of e-government maturity using Lees synthesized e-government development model (2010). Six categories of success factors were identified across all maturity levels, including external environment, organization, management, employees, citizens, and technology. Low level success factors were identified within the organization and technology categories whereas high level success factors also were found within the management category. Future research focusing on the distinction between low and high level success factors is needed to help practitioners modify their plans and make the right decisions when digitizing government services at different levels of e-government maturity.
    Keywords: Barrier, success factor, e-government, maturity level, implementation, literature review
     
  • A usability evaluation of e-Government services: The case of e-deliberation service of Greece   Order a copy of this article
    by Haroula Delopoulos 
    Abstract: Usability problems are barriers of the adoption of e-Government services. A combination of methods was used to evaluate the usability of any e-Government service. A questionnaire that followed HSS web usability guidelines and ISO9241-151 web usability standard was developed. Greece has one central e-deliberation service. Four experts examined 125 usability points. The results showed that 23% usability points had major usability problems, 14% had minor usability problems and 63% had no usability problems. Usability problems were grouped in accordance with Nielsens Heuristics. If designers follow this combination of methods approach at the stage of design of any e-Government service, the usability will increase.
    Keywords: E-Government services, Usability Evaluation, Evaluation of usability of e-Government services, Nielsen’s Heuristic Evaluation of e-Government services