International Journal of Business Performance and Supply Chain Modelling (4 papers in press)
Supply Chain Performance Improvement within Collaborative Product Development Environment
by Syed Mehmood Hassan, Sharfuddin Ahmed Khan, Satya Shah
Abstract: The linkage between new product developments (NPD) with supply chain management (SCM) process gives an edge to improve performance in supply chain by launching new product. The main objective of the ongoing aspects of research is identifying important decision making points of NPD along with frameworks of SCM which are already existed in literature and guiding supply chain about the decision making in collaborative supply chain. By reviewing the literature existed in recent times regarding NPD, its performance management, while identifying gaps in currently used frameworks and highlighting key decision making points in collaborative supply chain linked to NPD. Methodology for NPD-SCM integration has been developed from the results from this study, which furthermore in line with complete enterprise instead of employing simply NPD processes.
Keywords: Product development; Collaboration; Decision making; Supply chain management; improved performance; Performance measurement.
A fuzzy goal programming approach to solve a novel supply chain multi-objective mathematical model under uncertainty
by Ali Ghodratnama, Reza Hassannia, Abolfazl Mirzazadeh
Abstract: Increasing global concerns about the environmental impact of manufacturing activities has caused the supply chain managers think about changing production policies in order to incur less damage to the environment. In addition, to increase the level of service in the supply chain, it is always tried to not deliver orders earlier or later than the due date. In this paper, we have proposed a multi-objective model supply chain which aims to reduce costs, earliness/tardiness and CO2 emissions in the supply chain. To come close further to real-world situations, some of the parameters in proposed mathematical model are considered uncertain and in the form of fuzzy numbers as well. For solving this multi-objective fuzzy mathematical model, Jimenez method has been first used to convert model into the crisp one, afterward, fuzzy goal programming approach is performed to solve the multi-objective model. Finally, to demonstrate the performance of the proposed model, a numerical example is considered and the obtained results are investigated and analyzed meticulously.
Keywords: Green supply chain; CO2 emission; Earliness and tardiness; Fuzzy goal programming.
An Investigation of Consumer Awareness of Supply Chain Management Flows: Differences Between Consumers in Thailand and the United States
by Dinesh Dave, Michael Dotson, James Stoddard, Adisak Suvittawatt
Abstract: Consumers purchase goods and services based upon the utility that they receive from the exchange. Supply chains provide the utility that consumers receive. However, consumers may not fully realize the utility that they receive from a supply chain if they are not aware of the benefits the supply chain provides. This paper explores the extent to which consumers in Thailand and the United States are aware of the supply chain activities (flows) that provide the benefits they seek. Survey results suggest that intercultural differences between consumers in Thailand and the United States are related to consumer awareness of supply chain flows. Consumers in Thailand were found to be more aware of supply chain flows than consumers in the United States. Managerial implications are discussed in the paper.
Keywords: Consumer awareness of supply chain flows; Intercultural differences of consumer awareness of supply chain flows; and Thailand and United State consumers' awareness of supply chain flows.
Supply Chain Flexibility Aspects and their Impact On customers Satisfaction of Pharmaceutical Industry in Jordan
by Sulieman Al-hawary
Abstract: Success path in which organizations of these days are proceeding is fraught with numerous fronts. Hence, decisive steps should be taken in order to bring efforts into effect. One of those steps relates to supply chain flexibility. Basically, the aim of this study was to investigate the impact of five dimensions of supply chain flexibility, i.e., product flexibility, new product flexibility, distribution flexibility, delivery flexibility, and responsiveness flexibility on customer satisfaction. The entire population consisted of managers of drugstores who are directly have a contact with pharmaceutical industry companies in Jordan was deemed as a sample of the current study. Data were collected using a questionnaire developed on the strength of previous studies. A total of 200 questionnaires were handed to the subjects, out of them 144 questionnaires were used as primary data for the purpose of the present study. Both IMB SPSS 19.0 and AMOS 23.0 were run to examine and test measures, data and hypotheses. The results of the study supported the hypotheses that new product, distribution, delivery, and responsiveness flexibility have significant influences on customer satisfaction. However, product flexibility has no statistically significant impact on customer satisfaction. In light of these findings, it was concluded that customers or managers of drugstores are strongly concerned with supply chain flexibility, even a large part of their satisfaction relates to this aspect. The originality of this study is that it was conducted on Jordanian drugstores, especially since studies on these settings are still very few. On the other hand, the scientific contribution of the study is that it showed the possibility of predicting drugstore managers satisfaction using four dimensions of supply chain flexibility; new product, distribution, delivery, and responsiveness flexibility. Despite the importance of these results, the possibility of generalizing such results to the rest of the industrial sectors in Jordan is still limited for several reasons, including the nature of this cross-sectional study and the specificity of the pharmaceutical sector. The study recommends that a hard work should be done to improve the supply chain flexibility of pharmaceutical companies due to its significant impact on customer satisfaction. Moreover, an actual examination of supply chain flexibility should be conducted on a continuous basis. Finally, the study recommends researchers to conduct future studies on how to achieve strategic flexibility and to identify the factors required to achieve it.
Keywords: Supply chain flexibility; customer satisfaction; pharmaceutical industry.