International Journal of Business Performance and Supply Chain Modelling (4 papers in press)
Service quality in retail market: effect on attitude, satisfaction and loyalty to the store brands (SB)
by Sameh Tebourbi
Abstract: This research examines the mediator effects of the general attitude to SB, satisfaction to SB on the relationship between service quality in retailing and loyalty to SB by proposing and testing an integrative model of these factors. The sample consists of 250 customers randomly selected. The study used the SERVQUAL model as the main framework for analyzing the quality of service. We used structural equation modeling that it is an adequate solution to the design of theoretical models and to test the research hypotheses. The results show that service quality influences indirectly SB loyalty via the mediation of general attitude to SB and satisfaction to SB. Important findings, and managerial implications are also discussed in the current paper.
Keywords: Service quality; general attitude; satisfaction and loyalty to SB.
An Integrated Enterprise Resources Planning (ERP) Framework for Supply Chain Management Using Business Intelligence (BI) Tools
by Mehrdad Nouri Koupaei, Alireza Arshadi Khamseh
Abstract: Nowadays Business intelligence (BI) tools provide decision support environment in enterprise systems like enterprise resource planning (ERP) and mainly refer to strong decision making methods used in online analytical processing, reporting and data analysis, such as sales revenue by products of departments, reduce costs and increase revenue. The main purpose of paper is creating a unified framework for the application of BI in ERP systems which results in value-added supply chain management systems (SCM). In this paper, business process system and interaction between technology and environment by applying BI in ERP have been presented. This paper is a comprehensive review of recent literature that examined the effects of BI systems on the five steps of Denolf et al.' Model (2015). This study has five hypotheses and based on research results, all five hypotheses were confirmed. Finally, a model has been developed to determine relationship between BI (as enabler of ERP) and the implementation of supply chain management (SCM).
Keywords: Business Intelligence (BI); Enterprise Resource Planning; Supply Chain Management (SCM); Smart Management.
A Multi-Dimensional New-Market Pricing Paradigm
by Jeremy Tucker, Malini Natarajarathinam, Sai Balagi Thalanayar Swaminathan
Abstract: This study explores pricing methodologies, economic theories, and various frameworks that influence the price-setting in different dynamic markets, while considering ways to minimize price discounting at a transactional level. Upper management in a small industrial supply firm, Shannon Hardware, recently discovered large losses in sales revenue due to price discounting at the transactional level from sales personnel due to the ever changing dynamic markets they serve. This has made the company to look for a new price structure for their locations. A new pricing paradigm is created using a three phase pricing methodology: 1) analyze pricing variables, economic theories, and market conditions, 2) create and optimize the pricing paradigm, 3) execute the pricing paradigm and simulate what if scenarios. Once the pricing paradigm is implemented into Shannon Hardwares ERP system, the anticipated companywide benefit is to recapture an average of seven percent in sales revenue per month for an increase of $140,000 dollars annually.
Keywords: Market Pricing; Strategic Pricing; Price Method; Price Discounting; Price Optimization.
Supply Chain Management Quality Practices in Container Haulage Industry:
The Mediating Role of Management Professionalism Vigilance for
Consignee Service Retention
by Krishnaswamy Jayaraman, NORHAYATI SHARIFF, Dahlan Abdullah
Abstract: The rapid evolution in maritime globalization creates a real challenge for container haulage entrepreneurs to maintain the world class supply chain quality practices to retain manufactures, who seek third party logistics for cargo delivery services. The purpose of the present study is to examine the role of supply chain management quality practices and management professionalism rendered by container haulage industry in influencing the consignee services (manufacturers) retention. About 245 manufactures operating in Malaysia form the respondents of the current empirical study. The findings of the study reveal that competency, facility, human resource, reliability, and management professionalism have direct influence on consignee service retention. The management professionalism has been evinced as a pure mediating variable. Interestingly, the manufacturers opined that the infrastructure facilities offered by the container haulage entrepreneurs in Malaysia is at par with Singapore port. Further, the results of the study suggest that a substantial level of management professionalism has been expected from the haulage entrepreneurs on the proper maintenance and up to date of facilities, on-time delivery of cargos without damage, improvements in competency, win-win bargaining of tariff rate and self-disciplined and responsive human resources to retain business from the manufacturers.
Keywords: Container Haulage Industry; Supply Chain Management; Quality Practices; Management Professionalism Vigilance; Consignee Service Retention.