International Journal of Business Information Systems (108 papers in press)
- Multi-objective Model for Intelligence Evaluation and Selection of Enterprise Systems
by Ahad Zare ravasan, Saeed Rouhani
Abstract: Most organizations still experience a lack of Business Intelligence (BI) in their decision-making processes when implementing enterprise systems. The current state-of-the-art in decision support takes the intelligence requirements of enterprise systems as important quality aspects into consideration, along with their functional and nonfunctional needs, but the literature lacks studies on the evaluation of these intelligence requirements. This paper proposes a fuzzy, multi-criteria decision-making procedure and a multi-objective programming model to evaluate and make final decisions about the selection of enterprise systems that also include the requirements of business intelligence in addition to their other goals and requirements. In order to validate the model with a real application, all phases of the approach were applied in the evaluation of the enterprise systems of a company in the oil industry. Companies can use this model to evaluate, select and implement enterprise software and systems that will provide better decision support for their organizational environment.
Keywords: Enterprise Systems; Business intelligence; Multi-objective programming; Fuzzy evaluation
- Examining beliefs, values and attitudes towards social media advertisements: results from India
by Thamaraiselvan Natarajan, Janarthanan Balakrishnan, Senthilarasu Balasubramaniam, Jeevananthan Manickavasagam
Abstract: The purpose of this study is (a) to empirically identify the Indian consumer attitude towards social media advertisements based on their demographics and (b) to investigate the relationship underlying beliefs, values, attitude and behaviour towards social media advertisements among Indian consumers. Online data collection was administered from various social media sites. 510 responses were recorded comprehensively as usable data. CHAID criterion in decision tree technique was used to identify the significant demographic characteristic predicting consumer attitude. A two-step structural equation modeling approach using Lisrel 8.8 was applied to understand the relationship underlying beliefs, advertising value, consumer attitude, and consumer behaviour. A consumers occupation, income level and preferred social media sites were identified as the most significant demographic predictors for his/her attitude towards social media advertisements. Standardised estimates of the structural equation modeling indicated that four beliefs factors, namely, hedonic/pleasure, social role and image, materialism, and falsity, significantly influenced advertisement value. This research is amongst such pioneering efforts in exploring the online presence and response of Indian consumers to internet marketing in the form of social media advertisements.
Keywords: Online consumer behaviour, social media advertising, demographics, internet marketing, Decision Tree, Online marketing, Indian consumer behaviour, Structural equation modelling, Indian consumers.
- TECHNOLOGY CONSUMER BEHAVIOR: A study of hedonic/utilitarian preference via virtual space
by Emílio José Arruda-Filho, Agenilson Jonatan Santos, Eliane Brito
Abstract: In this article we analyzed consumers buying intention regarding integrated products in the virtual space, by exploring the interaction between utilitarian/hedonic characteristics and usage predictions. We based our analysis on data collected through four different experiments applied to 122 students of different courses at a university in the north of Brazil. The product studied was a digital reader (or e-reader), which had recently integrated various services and devices into its overall structure. The factors that directly influence the choice and use of the product were examined, with purchase intention quantified in terms of fun, wellbeing, satisfaction, perceived value, utility, and importance related to the product, which, ultimately, justify the behavior of technology consumers. As the integration of services increases, the hedonic and utilitarian value of the product purchased through e-commerce also increases; complementarily, consumers usage predictions were found to be greater than their current use of existing products, and this is used to justify their purchases.
Keywords: E-commerce; hedonic value; utilitarianism; prediction of use; technology convergence.
- Comparing Internet Financial Reporting Practices: Indonesia, Malaysia, Singapore, Japan and Australia
by Luciana Spica Almilia
Abstract: Good Corporate Governance is characterized that firms convey information more quickly, accurately and completely. Information is considered informative if the information is capable of changing beliefs (beliefs) of decision makers. Internet Financial Reporting Practices in Indonesia is one form of transparency and accountability of good corporate governance. Good corporate governance requires companies to present information timely, clear, and comparable, especially concerning financial issues, management and company ownership.
The research objective is to compare the quality of corporate disclosure of Internet Financial Reporting in Indonesia, Singapore, Japan, Malaysia and Australia. The sample in this research is the companies in each country (Malaysia, Singapore, Japan and Australia) are the best in the category of FORBES magazine (Forbes 2000). Indonesia's best to use the criteria established by SWA magazine (SWA 100). The reason is that the criteria used by each of the magazine to rank the order of the best companies have used a methodology that can be justified. IFR index used in this study was developed from the study Cheng et al. (2000). IFR index in this study consist of: content, timeliness, technology and user support.
The result of this study indicate that there are differences in IFR quality between companies in Malaysia with companies in Australia and Japan. This study also shows that there is a difference in IFR quality between companies in Indonesia with companies in Australia, Singapore and Japan.
Keywords: internet financial reporting, website, traditional financial reporting, internet, financial statement, voluntary disclosure
- End User Computing Satisfaction (EUCS) Instrument For an University Website in India
by Alagirisamy Kamatchi Sukumaran
Abstract: The study has tested the End User Computing Satisfaction (EUCS) instrument (Doll and Torkzadeh, 1988, 1991) among the students of a university in India which stands culturally apart from other countries. Though the instrument had been tested widely as reported in the previous literature, McHaney et al. (2002) argued for retesting the EUCS instrument in different environments. The present study offers certain suggestions for modification in the instrument to strive for a better goodness of fit and for that purpose makes an attempt for an exploratory factor analysis of the EUCS model. The important factors responsible for the end user satisfaction in the usage of the university website are identified.
Keywords: University Website; End User Computing Satisfaction; Confirmatory Factor Analysis; India.
- Changes in beliefs, satisfaction and information system continuance intention of experienced users
by Semina Halilovic, Muris Cicic
Abstract: This study examines changes in beliefs, satisfaction and intention that occur among experienced users of information system (IS). In order to examine these changes, a research has been conducted about measuring of perception, satisfaction and continuance intention of integral accounting budget software (IABS) users on two occasions, during 2009 and 2013, respectively. The extended Expectation-Confirmation Model of IS Continuance (ECM-IS), the original ECM-IS having been extended for a construct of perceived ease of use, has been used in this research. The statistical comparison shows that only the path coefficient from perceived ease of use to satisfaction in the structural model during the second survey is significantly stronger than the corresponding path coefficients in the structural model in the first survey. Also, results show that all other path coefficients are not statistically different. A subsequent analysis of changes that have taken place among users in relation to the use of other programs, such as MS Word, MS Excel and Internet, shows that there is a statistically important difference in usage of these programs in the course of the first and second research studies conducted.
Keywords: IS continuance intention, satisfaction, beliefs, perceived usefulness, perceived ease of use, the Expectation-Confirmation Model of IS Continuance (ECM-IS).
- Approaches and Issues in View Selection for Materializing in Data Warehouse
by Rajib Goswami, D.K Bhattacharyya, Malayananda Dutta, Jugal K. Kalita
Abstract: To facilitate efficient query processing in data warehouses and develop On Line Analytical Processing (OLAP) for decision support systems, intermediate data derived in the middle of complex processing may be stored as a set of materialized views. It is not possible to save each and every intermediate query result due to limitation of space and updating cost. Therefore, an optimum set of views need to be selected for materialization and, this requires a good optimization technique. Many approaches have been presented in the literature to achieve good solutions to this problem. In this paper we attempt to provide a comprehensive survey of the approaches and algorithms introduced to address the issue. We also attempt to identify the key issues and research challenges in this area.
Keywords: Data Warehouse; View selection; View materializing; Query responserncost; Materialized view maintenance; OLAP; HRU Algorithm; RandomizedrnAlgorithm; AND-OR view graph; Optimal query planrn
- Using DEMATEL to Construct Influential Network Relation Map (INRM) of Consumer Decision Making in e-Marketplace
by Anil Kumar, Manoj Kumar Dash
Abstract: Prodigious growth of Internet offers companies, many chances to implement new business models, led to the search of novel techniques for conducting effective marketing business, and to reinforce their competitiveness in the marketplace. Commerce is now undergoing a revolutionary phase, where the medium of communication between the customer and the merchant is electronic. The cutting edge for business today is e-marketing. Now there is need to leverage the knowledge of domain experts in evaluating the consumer decision making in the e-marketplace. The purpose of this study is to construct Influential Network Relation Map (INRM) of consumer decision making in the e-marketplace. For this DEMATEL (Decision-Making Trial and Evaluation Laboratory approach is used to investigate the interrelation among perspectives and criteria by the survey of experts. This study provides solutions to improve service quality, optimize source allocation, customize their product/services according to the need of customers and enhance online reputation by increasing customer retention.
Keywords: Revolutionary; e-marketplace; Optimize; Online reputation; Influential Network relation map
- An efficient FLANN Model with CRO based Gradient Descent Learning for Classification
by Bighnaraj Naik, Janmenjoy Nayak, H. S. Behera
Abstract: Due to the nonlinear nature of real world data, it is difficult to determine the optimal ANN classification model with accurate and fast convergence. Although, many higher order ANN have been designed and integrated with competitive optimization method in order to construct an accurate classification model, but the parameter adjustment and variability in performance in different runs of the classification model leads to statistically insignificant result. In this paper, a FLANN model (CRO-GDL-FLANN) has been proposed for classification with gradient descent learning (GDL) based on Chemical Reaction Optimization (CRO). The proposed CRO-GDL-FLANN method has been tested with various benchmark datasets from the UCI machine learning repository under five fold cross-validations. The classification accuracy of CRO-GDL-FLANN is compared with FLANN, GA-FLANN and PSO-FLANN. To prove the proposed method is statistically better and significantly different from other alternatives, the CRO-GDL-FLANN is verified under multiple comparisons of classifiers by using Friedman, Turkey and Dunnett statistical test. Finally, one-way-ANOVA test has been carried out for generalized comparison of CRO-GDL-FLANN with other classifiers.
Keywords: Data Mining; Machine Learning; Classification; Functional Link Artificial Neural Network; Gradient Descent Learning; Chemical Reaction Optimization; Particle Swarm Optimization; Genetic Algorithm.
- The Competitiveness of CSR Communication Strategy in Social Media
by Reza Jamali, Asghar Moshabaki, Asadollah Kordnaeij
Abstract: This qualitative study utilises documents in the public domain published by 50 companies listed among the Fortune Global 500. The terms and statements that the companies used to describe their social responsibility policies have been analysed, and the types of social media (SM) used have been identified for this study. Moreover, questionnaires were completed by 1,263 people who were consumers of at least one of the 50 companies. The study results indicate that the investigated digital strategies, failed to meet the objectives of the companies. This likely occurred because respondents were exposed to a wide range of messages that were of little interest to most of them. Respondents indicated that they prefer to receive messages through videos, photo sharing, publishing, and blogging, whereas most firms published their messages on corporate websites or social networks. This study is one of the first to propose that using social media without engaging users cannot be considered a success and should be considered an expense with no return.
- Evaluation of user satisfaction with OLAP recommender systems: an application to RecoOLAP on a agricultural energetic consumption datawarehouse
by Elsa Negre, Sandro Bimonte
Abstract: OLAP and Datawarehouse (DW) systems are technologies intended to support the decision-making process, enabling the analysis of a substantial volume of data. Decision makers explore warehoused data using OLAP operators to discover new trends and/or confirm business hypotheses. In the era of Big Data, the size of warehoused data has increased substantially, and the data have become increasingly difficult to use. One of the goals of recommender systems is to help users navigate large amounts of data. OLAP recommender systems have recently been proposed in the literature because the multidimensional analysis process is often tedious because the user may not know what the forthcoming query should be. However, user satisfaction with these systems has not yet been investigated. Indeed, only time and space performances and classical information retrieval metrics (e.g., accuracy) have been studied on fictive DWs and users. Thus, this work is the first study of the usefulness of OLAP recommender systems from the decision makers point of view. Indeed, to the best of our knowledge, although several works have proposed OLAP recommender systems, they did not evaluate them against real-world data and users. With our experiments on a spatial DW concerning agricultural energetic consummation issued from the Energetic French Project, we prove that OLAP recommendation is useful via a real-world case study and confirm the importance of these academic tools.
Keywords: OLAP; Reccomandation systems; Evaluation
- Business Process Analysis: A Process Warehouse based Resource Preference Evaluation Method
by Dhanapal durai dominic Panneer selvam, Abid Sohail, Khurram Shahzad
Abstract: In working environment resources are commonly shared between tasks, and sometime multiple resources are necessary to commence a single task, this scenario makes the resource utilization complex. Existing studies on business process analysis and evaluations widely focused on competence of resource to measure work performance, but it is contend that the relationship of resource with task is not sufficiently understood due to not considering evaluations of all resource classes. Particularly, business intelligence based approaches to BPI have not adequately explored this relationship. Subsequently, a set of relationships between human resources, non-human resources and tasks (named suitability, preference and competence) are presented. However, only human resources relationship with non-human resource/s (named preference) is presented in detail, as a resource preference model. The model bundled with the presented preference evaluation method guides users for evaluation of resources preference. The applicability of the method is illustrated through a healthcare case study. Quality of data produces is evaluated though an empirical study, that is confirming the claim of highly relevant information generation.
Keywords: Business Process Management; Workflow Management; Business Process Improvement; Process Warehouse, Preference construction.
- Customer Switching Resistance towards Internet Banking in Malaysia
by Lee Hoi Yen, Abdullah Al Mamun, C A Malarvizhi
Abstract: Internet banking, although proven to be a successful innovation, has still not been adopted by the laggards, and hence, has not met all the expectations of banks. This study, therefore, is aimed at investigating the effects of E-system quality (ease of use, responsiveness, and web content) and E-trust (privacy, perceived risk, reputation, and security) on customer switching resistance (SR) towards Internet banking in Malaysia. There are many reasons why customers do not use Internet banking in Malaysia. This study employed a cross sectional design and data was collected from 158 respondents from Cyberjaya, Malaysia. The findings indicate that perceived ease of use of current service provider, privacy policies, perceived risk, and security services are the key determinants of customers reluctance to switch to the current Internet banking services. These findings provide a more profound understanding of consumer resistance to Internet banking, in addition to offering guidance to service providers.
Keywords: Internet Banking, E-System Quality, E-Trust, Switching Resistance
- An investigation of the information system security issues in Taiwan
by Nancy Tsai, Yan Xiong
Abstract: Taiwan is a small island located in Far East of Asia, but its business organizations have the most market shares of supplying information technology hardware worldwide. Most local suppliers of these Taiwan-based high-tech companies are small or medium sized business. However, some companies in Taiwan are multi-national organizations with significant revenue and a large amount of suppliers. Therefore, Taiwan, as a new developed country, provides an ideal setting for us to explore various information system security threats encountered by their organizations and evaluate their achievement of security objectives and various counter measurements implemented by those organizations. The major purpose of this study is to provide some insight to the information systems security issues of e-business in Taiwan for researchers and practitioners.
Keywords: security; information systems; developed country; e-business.
- Drivers and Barriers in the Decision to Adopt IaaS: A Public Sector Case Study
by Shafiu Ibrahim, William Yu Chung Wang, Harminder Singh
Abstract: Extant academic literature reveal the benefits of subscribing to Cloud computing services but few of these address the use of Cloud computing in the government sector. Moreover, within the literature, the subject of the decision making process in the migration to Cloud computing by government agencies, does not seem to be investigated sufficiently. This paper, through a qualitative case study focusing on the decision to migrate to Infrastructure as a Service (IaaS) in a government organization, reveals drivers and barriers that influence the decision to adopt Cloud computing. The study shows that there are some common as well as some differing determinants to the decision to adopt Cloud computing between a commercial organization and a government organization.
Keywords: Cloud Computing, Public Sector, Infrastructure as a Service (IAAS),
- Efficient Keyword Search using encrypted text in Grid Computing Architecture
by Gomathi Mathi
Abstract: Searching needs effective key based cryptographic algorithms. The retrieval of encrypted data from huge set of distributed databases leads to complexity. This study is based on certain set of keywords. Most of the key based cryptographic algorithms are more effective but each and every algorithm has its own limitations. Sometimes there arises a huge need to direct the data to Grid computing system in the cryptic form. No algorithm in an intelligible form has been made available to the intruders. Complexity and computational overhead attached with these algorithms make the retrieval task more complex and ineffective. To overcome these problems it is proposed to introduce a novel keyword search technique in the Grid computing environment. The result so obtained in keyword search using this novel technique was most effective and with the reduction of retrieval time in the Grid computing environment.
Keywords: Keyword Search, Software Parser, Job scheduling, Grid Computing, Cyclic
Shift Algorithm ,Data Management System ,Encryption, Character Substitution
- Gauging the School-Based Acceptability of Web 2.0 Collaborative Tools
by Dhanapal Durai Dominic Panneer Selvam, Sadaf Hina
Abstract: This article develops an insight of the factors affecting the use of social networking sites (SNS) for mutual participation/collaboration among school stakeholders. Collaborative social networks that have a casual disregard for personal information put users at risk and afford a cyber criminal the opportunity to attack by exploiting information about the victim that is readily accessible and, with hindsight, unintended. Our research, among 380 school stakeholders, shows that students, teachers and parents are frequent users of SNSs but lack awareness of the rules and regulations, i.e. cyber safety, for SNS usage. This lack of safety education on how to deal with online hazards affects users trust in friends added to their profiles. Moreover, trust of a user in SNS is instantly influenced by the security and privacy seal provided by the SNS service provider and consequently these trust factors manipulate users intention to use SNS for parrticipation/collaboration among each other.
Keywords: Social Networking Sites (SNS), Participation/Collaboration, Security, Privacy, Trust, Cyber Safety Education
- A Conceptual Model of Factors Affecting E-commerce Adoption by SME
Owner/Managers in Jordan
by Mohammad Alrousan, Eleri Jones
Abstract: SMEs have become an important element in economic growth, particularly in developing countries. Since the Internet revolution, Internet usage in business environment (ecommerce) has changed the way of doing business in SMEs. It is well known that ecommerce is essential for SMEs in enhancing their competitiveness, productivity, efficiency, access to global markets and cost reduction. Despite such benefits, it has been reported that SMEs in developing countries, such as Jordan, have been slow to adopt ecommerce. This highlights the need to understand the factors influencing/inhibiting ecommerce adoption by SMEs owners/managers in Jordan and determining their level of adoption of the Internet. This paper reviews the background, strengths and weaknesses of the major models and theories relevant to technology adoption: Technology Acceptance Model (TAM); Theory of Reasoned Action (TRA); Technology-Organization Environment (TOE); Diffusion of Innovation (DoI) and Hofstedes Cultural Dimensions. Also, the literature review shows the most common sequences in level of e-commerce adoption in SMEs: Rao Model; Daniel Model; PriceWaterhouseCoopers Model; Rayport and Jaworski Model; Lefebvrea et al. Model and Leadership Typologies for Staged Technology Adoption). On the bases of these theories and models a conceptual framework for SMEs e-commerce adoption level in Jordan is suggested. This conceptual framework can be tested empirically for SMEs in Jordan as well as other Arab countries.
Keywords: e-commerce, SMEs, Adoption , Technology Acceptance model , Theory of
Reasoned Action model, Diffusion of innovation model, Technology-Organization-
Environment model, Hofstede, e-commerce levels.
- U-business: A Taxonomy and Growth Strategies
by Changsu Kim, Jintae Lee, Stephen Bradley
Abstract: U-business uses ubiquitous computing technologies to support uninterrupted communications in business transactions to gain competitive advantage. This study seeks to identify patterns underlying successful U-business growth. It follows four stages: (1) dimensions important for the study of U-business growth strategies were identified through examining past cases. Two dimensions were identified: nature of change (Improvement vs. Innovation) and implementation environment (Physical vs. Virtual Value Chain). (2) These dimensions were then used to build a taxonomy of U-business types and a growth strategy type was defined as a transition from one of these types to another. (3) A focus group consisting of U-business and ubiComp experts was then used to validate these dimensions and generate hypotheses about successful strategies. (4) These strategies were then tested by using the transition strategies that Apple has used in its product offerings. These findings are used to provide guidelines about growth strategies for U-business companies.
Keywords: U-Business, U-Business Taxonomy, U-Commerce, Ubiquitous Commerce, Ultimate Commerce, uber-Commerce, Value Chain, Growth Strategy, Ubiquitous Computing, UbiComp
- Conceptual model of enterprise resource planning and business intelligence systems usage
by Muhmmad Nofal, Zawiyah Yusof
Abstract: Businesses have invested considerable resources in the usage of Enterprise Resource Planning (ERP) and Business Intelligence (BI) systems. These systems were heavily studied in developed countries while there are a few and narrowly focused studies in developing ones. However, studies on the integration of ERP and BI have not been given enough attention (hereafter ERPBI). There are many challenges facing the ERPBI usage in term of the steadily increasing speed with which new technologies are evolving. In addition, there are a number of factors that affecting this usage. Based on the finding of the literature, a model from a critical success factors (CSFs) perspective that examine the relationship between ERPBI usage and organizational performance is proposed. The conceptual model provides a foundation for more research in the future. The expected results of the study will improve the business outcome and help design strategies based on an investigation between ERPBI usage and organizational performance.
Keywords: ERP, BI, ERPBI, organizational performance.
- Wikis and their adoption: factors influencing user behavior
by Parag Uma Kosalge
Abstract: Wikis can provide unique business advantages at tactical as well as strategic levels, including harnessing collective intelligence, group collaboration, and improved business processes. The adoption rate is low but increasing. As wiki is believed to be a bottom-up phenomenon, this paper empirically examines the benefits of the wiki technology as perceived by the new generation. An exploratory factor analysis reveals four factors that may influence wiki adoption: Business improvement, day-to-day collaboration, innovation, and personal use. Business benefits such as collective intelligence, collaboration, and cost reduction find strong recognition. This research is important for academicians as there are few studies that examine what motivates the modern workforce to adopt the wiki technology. A better understanding of the end user perceptions can help organizations shape their wiki-related initiatives and improve successful adoption. Wiki technology providers can focus their attention on improving performance on aspects important for business users.
Keywords: Internet, Web, Wiki, Web 2.0, benefits, user perceptions, technology adoption, drivers, collective intelligence, collaboration, knowledge management
- A Specification of Principles Governing the Design of Requirement Prioritization Approaches
by Rahul Thakurta
Abstract: The importance of prioritizing requirements stems from the fact that not all requirements can usually be met with available time and resource constraints. Although several papers have been published in this domain, they mainly focus on descriptive research endeavours to suggest different requirement prioritization ap-proaches. Prescriptive research dealing with design science for a systematic and holistic understanding of the prioritization process is still scarce. The gap motivates our research, which aims at arriving at a set of design principles that explains the form and function of a requirement prioritization approach. We resort to a non-experimental approach using content analysis to identify and analyze articles on requirement prioritization in order to arrive at the set of six design principles addressed in the paper. This subsequently is evaluated based on expert feedbacks to validate our design principles. We finally give a brief outlook on implications and issues for further research.
Keywords: requirement prioritization; prioritization approaches; design principles; content analysis
- Measuring End User Satisfaction in Enterprise Resource Planning in India
by AKS Sukumaran
Abstract: End user satisfaction in Enterprise Resource Planning (ERP) among the employees in India has been analysed using EUCS instrument. This study is unique in including expectations and dependable to measure satisfaction in a modified EUCS scale. EUCS had been used only in a few of the studies in ERP and the existing literature on user satisfaction also had emphasized the need for retesting of the instrument in many countries and cultures. ERP market in India is expected to grow at a CAGR of 22.2% over the period 2011-2015 (TechNavio) and India is a key player in the IT market. Its IT end users are culturally different from other countries. Hence, there is need for this study and for re-testing the EUCS instrument among the end users of ERP in India. The study also attempted to find the differences in satisfaction among the employees having different work experiences and demographic characteristics.
Keywords: End user satisfaction (EUCS); Expectations and Dependability; Enterprise Resource Planning; Modified EUCS; Total experience; Organisational experience; India.
- The Role of Service-Oriented Architecture as a Part of the Business Model
by Ville Alkkiomäki
Abstract: Digitalization is affecting business models of many enterprises and changing the way information work is done. Service-oriented architecture (SOA) is one way of implementing this change, but despite its capability to model services on a business level, the enterprises are not able to link the value of the services with the related investments. This paper proposes the use of ontology as a tool to make service-oriented architecture an integrated part of the business model. This linkage enables the SOA investments to be evaluated as a part of the value delivery process of the enterprises.
Keywords: business model; IT value; SOA; service oriented architecture; ontology; case study; service identification; business model generation; business alignment; ValIT; cost volume profit analysis
- Paradigm Shift in Teaching IT-Based Courses in a Teaching University
by Purnendu Mandal, Alicen Flosi, Jennifer Large
Abstract: Due to resource constraints, today teaching of IT-based courses and software applications is posing greater challenges than before. Also the student body, being widely diverged and exposed to many electronic gadgets and technologies, requires a different teaching style. Indeed, there is a need for paradigm shift in teaching and assessment of learning. This paper addresses various issues in teaching introductory level business software in a teaching university. The students in the course come with different levels of ability, perception, learning habits, technical skills, and exposure to different types of technology. The course adopts the latest educational technologies (MyITLab and Blackboard) in delivering the course materials in face-to-face as well as purely online classes. The effectiveness of the course delivery, limitations and opportunities are studied through a well-designed questionnaire survey. A major finding is that students preferred self-directed study over rigid, teacher-directed class room based delivery.
Keywords: Paradigm Shift, Teaching and Learning, Course Effectiveness, IT-Based Course, Teaching University
- Querying a multi-version trajectory data warehouse
by Wided Oueslati
Abstract: Trajectory data warehouses, which gather data about mobile objects activities may be autonomous and consequently may change frequently their structures and contents. This kind of change can alter the trajectory data warehouse associated schema, the analysis process and thus the decision making requirements on which the initial conceptual model is performed. For this reason, a TDW maintenance technique is needed to adapt the defined schema. In this paper, we will focus on maintaining a trajectory data warehouse after schema changes using for that the versioning approach which allows the existence of many versions of a same trajectory data warehouse. However, querying such data warehouse versions is considered as a big challenge since data returned by queries may vary according to queried versions. Hence, a solution to ensure data mapping between different versions is required in order to give valid results necessary for providing elements leading to efficient decisions.
Keywords: Trajectory data warehouse modelling; trajectory data warehouse maintenance; multi-version trajectory data warehouse; querying multi-version trajectory data warehouse.
- Multi-Criteria Website Optimization using NSGA-II
by T.V. Vijay Kumar, Kumar Dilip
Abstract: It has been observed that organizations in order to be competitive are trying to maintain long-term relationships with their online customers. These organizations are mining information in log files or on-line forms with the aim of creating websites that can adapt to changing online buying patterns of customers. In addition to improving the browsing experience of the user, this would also lead to an increase in sales of the product. This problem of arranging web objects in an optimal manner, on a website, with respect to download time, visualization and potential sales of the product, has been addressed as a tri-objective optimization problem with the three objectives being minimizing the download or waiting time, maximizing the product visualization and maximizing the potential sales of the product. The proposed NSGA-II based multi-criteria website optimization algorithm is able to generate multiple web object sequences, with each providing optimal trade-offs between the three objectives resulting in the effective and efficient catering of the varied class of users.
Keywords: Web Usage Mining, Web Site Adaptation, Genetic Algorithm, Multi-objective Genetic Algorithm, NSGA-II
- Conceptualizing ERP Systems Value as a Multidimensional Formative Construct
by Vikas Jain
Abstract: More than two decades of research on information technology (IT) value still leaves us with limited understanding of IT value and how to measure it in an organization. In particular, for systems such as Enterprise Resource Planning (ERP) systems where value can be realized across different dimensions at different points in time, the issue of measuring IT value becomes even more complicated. ERP systems have the potential to provide value across multiple dimensions from operational to managerial to strategic level. As with any other information technology, the value of ERP systems can be assessed using different metrics. The available methods of ERP value assessment such as financial performance indicators for the organization do not provide multidimensional contribution of ERP systems. Very few studies in ERP value literature have quantitatively measured and validated ERP value across multiple dimensions. Using the Balanced Scorecard (BSC) approach, this study conceptualizes and validates measures of ERP value across four dimensions of BSC: internal business oriented ERP value, customer-oriented ERP value, learning and growth-oriented ERP value, strategic and financial-oriented ERP value. The measurement model for ERP value indicates the robustness of measures used in the study.
Keywords: ERP systems, ERP value, Balanced Score Card, ERP Benefits, IT Value
- ERP Implementation Failures: A Case Study & Analysis
by Satya Chakravorty, Roland Dulaney, Richard Franza
Abstract: Despite the pervasiveness of ERP systems, there is a serious concern regarding the failure of ERP implementations. One explanation for many ERP implementation failures may be escalation of commitment. Escalation of commitment refers to the propensity of decision-makers to continue investing in a failing course of action. Using escalation of commitment as a framework, this research describes an ERP implementation failure in a packaging manufacturing company and makes two significant contributions. First, this research describes the dynamics of real world ERP implementation failures. Second, in studying these dynamics, relevant insights for improving ERP implementation successes are provided for both academicians and practioners.
Keywords: Enterprise Resource Planning (ERP), Decision Making, Implementation Failure
- E91 QKD Protocol for Authentication in Online Banking Systems
by Anand Sharma, Saroj Kumar Lenka
Abstract: Online banking is a new industry which allows people to interact with their banking accounts via the Internet from virtually anywhere in the world. In this system a strong security system is used but sometimes it is not so much effective. Security of the overall online banking system is reduced to that of the classical approach used for authentication, which could be merely computationally secure rather than unconditionally secure. Thus for the authentication purpose the concept of quantum cryptography comes into the picture. When quantum cryptography enters widespread public use it will only protect data in transit across public networks. But we are using this quantum cryptography for enhancing the authentication process for user authentication in online banking system. The use of E91 protocol in the authentication does give unconditional security that is what we are going to discuss in this paper. The ultimate goal is to make online banking systems more reliable, integrate it with E 91 Protocol for the user authentication.
Keywords: Online banking; Quantum Cryptography; E91 protocol; Security; Authentication.
- The Success Factors and Barriers of Information Technology Implementation in Small and Medium Enterprises (SMEs): An Empirical Study in Malaysia
by Abdul Razak Hamdan, Jamaiah Yahaya, Aziz Deraman
Abstract: The use of Information Technology (IT) among entrepreneurs is one of the critical aspects as the usage of IT effectively and efficiently will enable to increase productivity and performance in Small and Medium Enterprises (SMEs). Previous reports revealed that SMEs in Malaysia have many concerns about the durability, competitiveness and efficiency due to problems associated such as financial, lack of information and knowledge, capability and capacity. This research is derived based on the issues related to IT implementation in SMEs in Malaysia. It determines the problems and issues related to the implementation, and identify factors for the successful implementation of IT in SMEs. The research approach includes the usage of questionnaires, interviews and case studies. Literature study identified ten critical success factors that include the management, staff, IT planning, financial, consultants, vendors, organizational culture, relationship management and change, and perception. This paper presents the success factors and the barrier of IT implementation based on the empirical study.
Keywords: Small and medium enterprise; SME; success factors of IT implementation; barriers of IT implementation; empirical study; survey; Malaysia
- Linking HR Appraisal System to Management Support Systems: A Framework and a Case
by Ghazi Alkhatib
Abstract: This paper develops a framework for linking human resource appraisal system (HRAS) to management support system components, namely expert systems (ES), knowledge management system (KMS), and business intelligence (BI). HRAS is proposed to be a source for identifying domain experts with high performance evaluation and long tenure with the organization to assist in developing ES to achieve competitive advantage. These ES areas may include training, hiring, and progression planning. HRAS is used to foster organization learning (OL) through the identification of individuals with high performance and accumulated experience in particular areas, leading to the development of KMS, and in turn preserving and nurturing an organizations intellectual capital. The paper then suggests using team organization to achieve an environment of continuous OL. The paper develops an approach for linking team formation as a mean of facilitating triple loop OL using multi-directional communication: cross functional/multilevel/diagonal. In this process, the paper defines three team objectives: quality, knowledge, and innovation. In the final step, the paper links creative thinking processes to personal traits measurement, namely Herrmann Brain Dominance Instrument (HBDI) to construct teams that would achieve effective intra- and inter-team communication throughout the organization, resulting in the creation of new innovative ideas, and carry them to fruitfulness. In the last link, Business Intelligence (BI) facilitates access and querying the HRAS databases using performance analysis and statistical dashboards. Finally, a case is presented on how an organization used BI as a front-end interface to integrated HRAS data mart to improve access to HR performance analysis. The overall objective of the framework is to support the decision-making processes in organizations as well as provide a feedback to improve the HRAS.
Keywords: Human Resources Appraisal Management Support Systems Expert Systems Knowledge Management Systems Intellectual Capital HBDI Creative Thinking Process Business Intelligence
- Working Smarter or Working Harder? Complementary Relationship between Extent of IS Use and Nature of IS Use
by Vikas Jain, Shivraj Kanungo
Abstract: With ever increasing investments in information technologies, organizations still continue to struggle to identify ways to improve technology enabled productivity of their employees. While advancements in information systems (IS) and associated technologies are making them easier to use, the extent of their impact on employee productivity remains less understood. In this paper, using insights provided by complementarity theory, we explore the complementary relationship between extent of IS use (time spent using IS) and post-adoptive IS-use behavior (referred to as nature of IS use subsequently in this paper) of individuals. Through a survey of 246 individuals across six organizations, we provide empirical evidence of complementary role of nature of IS use in influencing performance impacts of IS at the individual level. Our results show that the marginal contribution of a unit change in the extent of IS use to performance impacts is enhanced considerably if accompanied by a change in nature of IS use. The contributions of this study to IS value research are two-fold. Firstly, it provides empirical evidence of complementary relationship between antecedents of IS-enabled productivity at the individual level. Secondly, it highlights the significance of nature of IS use in influencing IS-enabled productivity. We provide managerial implications of these significant research findings by discussing how to leverage the value of information systems at the individual level.
Keywords: IS value, Performance Impacts of IS, Complementarity, Nature of IS Use, IS Productivity
- Literature review on ERP Implementation Challenges
by Shree Ranjan, Vijay Jha, Pralay Pal
Abstract: The paper presents a review of the current literature published in journals and other in the field of information system application Enterprise Resource Planning (ERP) to identify challenges faced in ERP implementation projects. ERP implementation is a challenging and expensive task that not only requires rigorous efforts but also demands to have a detailed analysis of such factors that are critical to the adoption or implementation. Though ERP implementation and its critical issues, success factors and implementation problems have been investigated in the past but they are not filtered comprehensively in terms of the different perspectives. The result of literature review presented of our work focuses on the ERP implementation challenges from four different perspectives such as: Technology selection; Change Management, Knowledge Management, Emerging Technologies. Considering these perspectives in ERP implementation projects organizations can realize several benefits such as reducing costs and saving time or extra effort.
Keywords: Enterprise Resource Planning, Change Management, Knowledge Management, Technology selection, Emerging Technologies
- Leading NoSQL Models for Handling Big Data: A Brief Review
by Sugam Sharma
Abstract: Today, in data science, the large, complex, structured or unstructured, and heterogeneous data has gained significant attention. The data is being generated at a very rapid pace through various disparate potential resources and sensors, scientific instruments, and internet, especially the social media, are just to name a few. The considerable velocity of the volume expansion of the data possesses the serious challenges for the existing data processing systems. In this paper, we review some of the modern data models that claim to process the extremely large data such as Big Data (of petabyte size) in reliable and efficient way and are the leading contributors in NoSQL (largely being translated as not only SQL) era.
Keywords: Leading, NoSQL, Models, Big Data
- A Capabilities driven Model for Web Services Description and Composition
by Sana Baccar, Rouached Mohsen, Mohamed Abid
Abstract: Service-Oriented Architectures (SOA) fosters the integration of different technologies and platforms coming from various enterprises, and brings a new level of flexible modularity that is able to guarantee end-to-end quality of service. However, a current bottleneck in the current process of modeling compositions in SOA is the expert level needed in order to achieve such a composition. This is mainly due to the imperative programming paradigm they are based on. A language such as BPEL is clearly an expert language, and specifying and programming a composition using BPEL is a lengthy, costly, and highrisk process. To overcome this limitation, we propose, in this paper to use a declarative approach to model services and services compositions. This approach relies on a capabilities service specification, powered by reasoning techniques to handle both functional and non-functional requirements and highly expressive interaction models without over-specifying them. It enables to support flexible and self-managed compositions that are able to adapt to changes that may happen continuously and unpredictably.
Keywords: SOA; Service modeling; Capability; Composition
- University Website Quality Characteristics and Success: Lecturers Perspective.
by Soud Almahamid, Musa Almanaseer, Amjad Tweiqat
Abstract: Purpose: This study aims to understand which factors influence lecturers intention to use a university website. Methodology: A specific questionnaire was constructed based on the related literature to collect relevant data from the research informants. The population of this study consists of all lecturers working at the Middle East University. As the population of this research is small, a decision was made to survey the whole population. Originality: developing and testing a website quality and success model from lecturers perspective using Smart PLS approach. Results: revealed that perceived usefulness and perceived ease of use are key determinant of behavioral intention. Perceived usefulness is a function of perceived enjoyment and perceived ease of use. Further, the system quality is a precondition for information quality, perceived enjoyment, and perceived ease of use but not for perceived usefulness. Unexpectedly, there was no link between information quality, perceived usefulness, and perceived ease of use. Motivations: with the advent of a university website service, lecturers have to be in contact with their students constantly. Thus, achieving a high level of teaching, researching, and interacting with students depends on the university website quality. However, although IS literature is rich with theoretical and empirical studies that investigate website quality and success, there is a lack of research that examined website quality characteristics and success from lecturers perspective. Recommendations: Considering the research results, academic and managerial recommendations were provided.
Keywords: University website quality, perceived usefulness, perceived ease of use, perceived enjoyment, and behavioural intention.
- Data quality assessment and improvement
by Risto Silvola, Janne Harkonen, Olli Vilppola, Hanna Kropsu-Vehkapera, Harri Haapasalo
Abstract: Data quality has significance to companies, but is an issue that can be challenging to approach and operationalise. This study focuses on data quality from the perspective of operationalisation by analysing the practices of a company that is a world leader in its business. A model is proposed for managing data quality to enable evaluation and operationalisation. The results indicate that data quality is best ensured when organisation specific aspects are taken into account. The model acknowledges the needs of different data domains, particularly those that have master data characteristics. The proposed model can provide a starting point for operationalising data quality assessment and improvement. The consequent appreciation of data quality improves data maintenance processes, IT solutions, data quality and relevant expertise, all of which form the basis for handling the origins of products.
Keywords: data quality; assessment; improvement, operationalisation; master data; product data management; information systems; dimensions; operations; business.
- Factors Associating the IT Capability in Healthcare Services & Its Perceived Transformation Impact: The Establishment of a Private Cloud National Health Information Exchange
by Dhanapal Durai Dominic Panneer Selvam, Kalai Anand Ratnam
Abstract: Health care providers in Malaysia are facing the challenges linking clinical administrative processes to ensure that an effective collaboration and efficient delivery of care are in place. The challenge is influenced by the state of the current Health Information Technology (HIT) infrastructure & Hospital Information & Management Systems (HIMS) deployed across hospitals in Malaysia that are typically confined within a particular healthcare provider without any sort of sharing and integration across other healthcare service providers and its associates. With these challenges identified, the study attempts to examine the factors associating the perceived transformation impact within the context of the healthcare sector in Malaysia. The findings of this study involves a survey being carried out with a total 564 participants with the responses being screened with IBM SPSS 20.0. Structural equation modelling (SEM) using AMOS 20.0 was adopted to test all latent factors of the research model and it resulted in a relatively good fit. The overall empirical findings as a result from this study suggests that healthcare providers can be relieved supporting complex in house IT infrastructures by leveraging on the proposed private cloud National Health Information Exchange (NHIE).
Keywords: Health Information Technology; Hospital Information & Management Systems, Structural Equation Modelling; National Health Information Exchange.
- Aligning Key Success Factors to ERP Implementation Strategy: Learning from a Case Study
by Iskander Zouaghi, Laghouag Abderrazak
Abstract: These last decades, we can notice that most companies implemented an ERP system but many of them fail reaching their objectives. Lots of research that has been conducted in this field focuses on Key Success Factors (KSFs). We have spotted that confronting those KSFs to ERP implementation strategies seems quiet fecund. So we provide in this paper a brief overview of the literature dealing with key success factors related to an ERP implementation project to better cope with the field, and then come out with a framework analyzing these KSFs depending on implementation strategies. Then we study a case of an ERP implementation project in a company operating in the automotive industry, with a quail-metric methodology, to better understand the reasons of ERP implementation projects success or failure.
Keywords: ERP systems, Implementation Strategy, Key Success Factors, Case Study, Quail-metric Approac
- Evolution and Present Status of Cloud Computing: A Comprehensive Analysis
by Viney Sharma, Gur Mauj Srivastava
Abstract: Since the inception of Cloud Computing, people are in dilemma about its novelty, model, adoption challenges, cost etc. They have wide range of opinion from merely business hype to revolutionary boon for ICT industries. Our objective through this paper is to present less cloudy picture of Cloud Computing and answer some questions: How this concept came into existence, How it evolved from earlier Calculating machine to Present Cloud, How it is different from existing computing models, Who would be benefitted from Clouds, Is it for all, the adoption challenges specially security and How much Clouds have progressed in last one year in business domain. Our study reveals that Clouds have made unprecedented growth in last one year. Its adoption rate, popularity, benefits and domain have expanded sharply while challenges and reluctance towards it have shown decline. Our idea is to present maximum information under one roof.
Keywords: Cloud Computing; Cloud Survey; Cloud Challenges; Cloud Status; Cloud Evolution; Cloud Analysis; Clouds in business
- A Mixed Opinion based Reputation Prediction Approach for Reliable Web Service Discovery
by Maya Rathore, Ugrasen Suman
Abstract: Prediction of service reputation is an important research issue to include reliable services in service discovery and composition. A user of the service plays an important role in the prediction of service reputation. Therefore, feedback ratings provided by service users can not be completely avoided. Most of the existing approaches fully trust on service users feedback rating for reputation prediction, which often leads to bias towards positive or negative ratings. In this paper, a mixed opinion based reputation prediction approach is proposed, which uses theoretical t-probability distribution and propositional logic to assess and predict the service reputation. The proposed approach combines users feedback ratings and run time access rate to minimize the probable bias towards feedback ratings provided by users. Experimental result shows that proposed approach provides effective solution for prediction of service reputation, which can be helpful in performing reliable service discovery and composition.
Keywords: QoS, Web services, Reputation prediction, Accuracy, Access rate, Third party broker, Reputation bootstrapping, Service discovery, Collaborative filtering.
- Web services communities engineering based on user interaction patterns
by Hela Limam
Abstract: In today's collaborative environments such as bioinformatics and healthcare, the access to the increasing number of distributed Web services constitutes an important step towards enhancing decision support systems. In this context, the concept of community has been proposed to collect Web services related to the same field of interest and to publish the features offered by Web services. Indeed, the community infrastructure contributes to improving the availability of Web services through providing a centralized access to distributed Web services. However, many events may occur in the Web services communities environment and should be considered in the Web services communities management. In this paper, we propose a user-interaction based solution to deal with the Web services communities management problem. The proposed method tackles how Web services community can be re-engineered based on the user interaction patterns. It is intended to minimize the gap between the users expectations when visiting and using a Web services community as well as the designers point of view used for modeling the community.
Keywords: Web services; communities; patterns; user interaction; events; management.
- SEARCH ENGINE MARKETING AND CUSTOMER RELATIONSHIP MANAGEMENT WITHIN A SOCIAL MEDIA ENVIRONMENT
by Alan D. Smith
Abstract: Search engine technologies with a social media context has allowed for the development of a modern, consumer-driven Internet experience that has been powered by customers imagination and is designed to at least partially satisfy users need for self-directed engagement. The present research effort has illustrated that some components are further behind than potentially expected. This study examined millennials versus older generations as well as gender and various search engine and social metrics in order to access their effectiveness of the various media that encompass integrated technology. Millennials may slightly be prone to take advantage of such technologies, but their search and use patterns are not much varied from their older professional counterparts. Businesses are well advised to provide a mindful, less controlled, more interactive presence of potential users, especially through an increasingly mobile presence.
Keywords: consumer behavior, customer relationship management (CRM), pay-per-click (PPC), search engine marketing, search engine optimization, social media
- A PROPOSAL TOWARDS COMPUTER INFORMATION SYSTEMS CURRICULUM
by Mehdi Sagheb-Tehrani
Abstract: Many senior Computer Information System (CIS) and Computer Science (CS) practitioners and academics have witnessed the birth and evolution of CIS and CS disciplines. Many CIS/IS programs closely follow the curriculum guidelines of the widely recognized Information System (IS) model. However, the decrease in enrollment in IS programs has motivated many institutions to be innovative in the design of their curricula in order to attract more students to their programs. Therefore it is important to study how to redesign the curriculum for survival in the current economic environment. An understanding of these programs will help us create a more consistent MIS/IS/CIS curriculum that will be challenging and yet attractive to more students. One hundred and five (105) IS programs are evaluated in the United States. This study examines some of the differences in the IS curricula at different institution of higher education accredited by AACSB. The study provides descriptive statistics for testing hypothesis. The main purpose is to compare these programs with 2010-IS model and show the differences that exist between these programs regarding core and elective courses credit hours. A curriculum is proposed based on studying these one hundred five IS programs and 2010-IS model. The results show a significant difference between institutions of higher education with respect to core and elective course credit hour offerings in their IS programs.
Keywords: Management Information System (MIS), Computer Information System (CIS), Information Technology (IT), Curriculum, Information Systems (IS), Computer Science (CS).
- The nonfinancial and financial Performance evaluation of tax office using Balanced Score Card
by maryam sayedi
Abstract: Since the financial and nonfinancial performance its degree of competitiveness, the evaluation of the financial and non-financial performance is very important due to highly competitive environment in this sector. The aim of this study is to propose a fuzzy multi-criteria decision model to evaluate the performance of Iranian tax office. The main aim of utilizing this approach was to maximize the financial and nonfinancial performance at tax office; this research first summarized the evaluation indices synthesized from the literature relating to balanced scorecard. The main instruments used for gathering the data in this study were tax office records and questionnaires .The model of this study was tested on a sample of 30 experts in tax office in Iran. Then, the relative weights of the chosen evaluation indices were calculated by Fuzzy Analytic Hierarchy Process (FAHP).The results indicate that in Iran, financial aspect has the first priority regarding the financial and non-financial performance level with an obvious weight variance comparing to customers, learning and growth, and the internal process of the organization respectively.
Keywords: performance evaluation, the nonfinancial and financial Performance evaluation Balanced Score Card, Fuzzy Analytic Hierarchy Process
- How Information System Investment Evaluation Being Initiated: An Actor Network Theory Perspective
by Fayiz Shrafat, Hayel Ababneh, Wasfi Alrawabdeh
Abstract: Determining whether investments in information technology (IT) have an impact on firm performance has been and continues to be a major problem for information system (IS) researchers and practitioners. To better understand the often far-reaching implications associated with technology investment and interrelated IS evaluation, this study follows actor-network theory (ANT) as a theoretical lens and interpretive case study as a methodology. This paper seeks to make a contribution to the theory of IS evaluation in a developing country context to close a gap in knowledge by generating new understanding of the IS pre-evaluation practices adopted by a large Jordanian bank. In addressing the above issues the study serves an important objective which is to provide valuable insights regarding the way in which IS investments projects are evaluated, which is currently lacking in both the information systems and the management literature.
Keywords: Actor-network theory, Information systems, Information technology, IS investment, IS Evaluation.
- Materialized View Selection using BCO
by T.V. Vijay Kumar, B Arun
Abstract: Economists in the post-industrial era had long realized that data, information and knowledge are the key capital of any organization. Presently, almost every enterprise maintains their data in a data warehouse. This helps the analyst in accessing critical business information in real time using online analytical processing (OLAP) tools. Materialized views have been the popular mode used to achieve very fast OLAP operations. Selecting appropriate sets of optimal views, from amongst all possible views, is an NP-Complete problem. In this paper, the bee colony optimization (BCO) meta-heuristic, which is inspired by the foraging behavior of bees in nature, has been adapted to address the view selection problem. In this regard, a bee colony optimization based view selection algorithm (BCOVSA), that selects the Top-K views from a multidimensional lattice, has been proposed. Experimental results show that BCOVSA, in comparison to the most fundamental greedy view selection algorithm HRUA, is able to select comparatively better quality of views.
Keywords: Data Warehouse, Materialized View Selection, Swarm Intelligence, Bee Colony Optimization
- A Study on migrating Non-users to Retail Internet Banking: Evidence from India
by V. V. Ravi Kumar, S.K. Bose
Abstract: Internet Banking is a service delivery channel which has the power to offer Banking Services to the customers anywhere on a 24x7 365 days basis. At the same time the cost of offering this service for Banks is just one-tenth of that of a Branch based service. Internet Banking offers a win-win proposition for both the customer and the Bank. Yet, in an emerging economy like India, there are a large number of retail Bank customers who are yet to start using this cost effective and convenient delivery channel. This paper tries to find out the reasons behind this non-usage and what Banks must do to migrate non-users to Retail Internet Banking as studies focusing on them have been few. The study also has utilized extensively the literature available on the subject.
Keywords: Internet Banking, Non-users of Retail Internet Banking, Security, Training, Branch based Interaction, Access.
- DEVELOPMENT, MEASUREMENT AND VALIDATION OF AN INTEGRATED TECHNOLOGY READINESS ACCEPTANCE AND PLANNED BEHAVIOR (TRAPB) MODEL FOR INDIAN MOBILE BANKING INDUSTRY
by Muragesh Pattansheti, Sachin Kamble, Sudheer Dhume, Rakesh D. Raut
Abstract: The mobile phone has undeniably brought paradigm shift, affecting both lives of the people and the business environment. It has permeated the lives of billions of people around the world; becoming for many an indispensable device. Moreover, adoption of mobile banking has significant impact on reducing cost and enabling change in retail banking. Factors influencing the intention to use or adopt mobile banking are very important part, thus playing a vital role for mobile banking service providers. This study proposes and validates an online mobile banking model by integrating the technology readiness acceptance and theory of planned behavior model, using a comprehensive set of measurement dimensions identified from the literature.
Keywords: Technology acceptance model, technology readiness acceptance, theory of planned behaviour, online banking, mobile banking, Indian banking industry.
- Patterns and Commonalities in Rapid System Development (RSD) Methodologies
by Anithashree Chandrasekaran,, Rashmi Jain
Abstract: The growing competition and customer needs have called for shorter system development time while embracing the changes and quality challenges. These system development methods, tools, techniques, and practices are collectively known as Rapid System Development (RSD). This collection is growing and has received significant attention in the current challenging and unprecedented market conditions. The authors upon studying these RSD methods, tools, and techniques identify four basic patterns that address rapidity. These four patterns are iteration (cycle), increment (release, evolution), concurrency, and feedback control. This paper discusses in detail about these four patterns and their benefits.
Keywords: rapid development, iterations, incremental development, agile, systems
- A Conceptual Model of Information System Usage for Better Improvement in Organizations
by Ibrahim Magboul, Kok Wai Chew, Murali Raman
Abstract: This paper describes a conceptual model of information system (IS) usage for better improvement in organisations. First, the model considers IS usage as an intervening variable that plays a dual role, both as an antecedent and a consequence. Second, the model is constructed in context that reflects the essential factors influencing IS usage in organizations, namely, top management support, availability of training, businessIT alignment, information service support and IS investment. Third, the model integrates IS usage with selected strategic variables from the literature, namely, product differentiation, product innovation, process innovation, organizational performance, competitive advantage and strategy formulation in attempt to improve the performance of organizations. A number of propositions will be suggested based on the model as the basis for a future survey work to thoroughly examine, validate, and refine the various aspects of IS usage.
Keywords: Information systems; information system usage; organizational improvement; conceptual model; antecedents; consequences; intervening variable; strategic variable
- Determinants of Cloud Computing Adoption by SMEs
by Vidhyalakshmi R, Vikas Kumar
Abstract: Small and Medium Enterprises (SMEs), use Information and Communication Technology (ICT) as a tool for business development Cloud Computing, one of the major advancement of ICT is alleged to provide host of benefits, competitive edge and assist to gain a commendable position to enterprises in the market. However, the SMEs do not realize the benefits of cloud due to the lack of know-how and the limitations of the new technologies. This also slows down cloud adoption for their business to a greater extent. They need to view beyond the hype of cloud computing and delve into the real values it adds to the business. Scalability, flexibility and dynamic provisioning are the attractive features of the cloud but security; reliability and entrusting public cloud are the darker side of it. The lack of presence of a standard set of metrics makes this task even more complex. This paper lists out the different factors to consider for cloud adoption. This will help the SMEs to evaluate cloud suitability for their business. The financial metrics such as Return of Investment (ROI) and Total Cost Ownership (TCO) calculations are provided to understand financial metrics before cloud adoption.
Keywords: SaaS; SME; ROI; TCO; Cloud Determinants; Cloud Adoption costs; Scalability; Reliability
- Effect of Virtual Community Involvement on New Product Development: Case Studies Indonesian Online Commerce Companies
by Suciwati Nursiam, Putu Wuri Handayani, Ida Ayu Kadek Trisnanty
Abstract: This research aims to examine the effect of virtual community involvement during a new product development, focusing on parameters speed to market, product quality, customer needs fulfilment, and product differentiation. This study also observes the utilization and effectiveness of social media Facebook and Twitter by companies in assisting new product development activities. The methodologies used in this research are qualitative methods specifically interviews and online observations, quantitative method using PLS-SEM data analysis technique to analyze data of 210 respondents, and case study on Indonesian online commerce companies of Gantibaju.com and Thinkcookcook.com. The result shows that there is a positive influence on product quality, customer needs fulfilment, and product differentiation at Gantibaju.com and Thinkcookcook.com. There is also a positive influence on speed to market in Thinkcookcook.com, however this is not the case with Gantibaju.com. For Thinkcookcook.com, Facebook is the most effective social media for new product development activities, while Twitter is the most effective social media used by Gantibaju.com.
Keywords: e-commerce; virtual community; new product development; social media; speed to market; product quality; product differentiation; customer fulfillment; PLS-SEM
- Modeling Direct Marketing Campaign on Social Networks
by Safique Ahmed Faruque, Mossa. Anisa Khatun, Md. Saidur Rahman
Abstract: Social networks are considered as a very effective marketing platform for marketers. Unlike viral marketing direct marketing is not well established on this platform till now. By using the data of social networks direct marketing will be more effective as friends on social networks can influence buyers purchasing decisions. Moreover ROI (Return On Investment) and ratio of marketing to sales can be calculated properly on this platform by direct marketing rather than viral marketing. In this paper we develop a model of direct marketing campaign on a social network. We classify networks based on the suitability of campaigning according to this model. We also present some of the properties of a network to identify its class. Based on this model we formulate a minimization problem. We develop a heuristic algorithm addressing the minimization problem. We also compare the outcomes of this algorithm with optimum results.
- GLOBALIZATION WITHIN A RICH E-COMMERCE ENVIRONMENT: A CASE STUDY OF LARGE MANUFACTURING FIRMS
by Steven Clinton, Alan D. Smith
Abstract: Globalization within an e-commerce environment dominates both service and manufacturing sectors as customers are becoming more empowered and expectations of high-levels of service and speed to match. This paper set out to define what globalization is in relation to the business world, why companies decide to go global, the globalization strategies they implement, and the advantages and disadvantages of going global. To highlight these points, the paper will focus on two Pittsburgh, PA-based food producers (one was their global headquarters, while the other has corporate offices in Pittsburgh) that are part of major corporate globalization and e-commerce development. This paper will compare and contrast the different strategic styles that each company has implemented to navigate the complexities of a rich e-commerce global marketplace.
Keywords: case study; e-commerce; globalization; hypercompetition; offshoring; tax inversion
- Study on collaboration and information sharing practices for SCM in Indian SMEs
by Ravinder Kumar, Rajesh Kumar Singh, Ravi Shanker
Abstract: Supply chain management (SCM) is a system that contains multiple entities, processes and activities from suppliers to customers. In a supply chain, raw materials and information flow from the supplier to the manufacturer, before final distributions to customers as finished products or services. The capability of collaboration and information sharing is essential to improve the overall effectiveness of the SCM. Collaboration involves devising a set of strategies in which external and internal actors with different capabilities achieve their common goals and capabilities to face global competition. Small and medium enterprises (SMEs) are more sensitive to environmental changes of market as compared to large organizations. To achieve competitive advantage SMEs should strategically implement collaboration and information sharing practices in their Supply Chains.
In this study, authors have used a survey based approach to study collaboration and information sharing practices for SCM in Indian SMEs. The results revealed that supplier selection and evaluation, involvement of customers in decision making and use of IT for different tools has significant impact on business performance of Indian SMEs.
Keywords: Keywords- Information sharing, collaboration, Information technology, Supply chain management, Small and medium enterprises.
- Using TOPSIS and Modified TOPSIS Methods for Evaluating the Competitive Advantages of Internet Shopping Malls
by Anil Kumar, Manoj Kumar Dash, Deepesh Kumar Singh
Abstract: Taking into consideration personal innovativeness on information technology, web quality dimension, information and e-service dimension, incentives and post purchase service and online reputation, this research explores how internet shopping malls to establish their competitive advantages through these dimensions. This study starts with an examination of the literature on internet shopping malls about their competitive advantages upon which we develop conceptual framework and proposed a research model. Data is collected through structured questionnaire by survey of experts. TOPSIS is used to rank internet shopping malls and Modified TOPSIS is applied to check sensitivity of results. From this study results, information and e-service dimension and online reputation are the most important factors for improving competitive advantage of internet shopping malls. Moreover, Flipkart and Myntra rank the first two positions for internet shopping malls. This study draws on the research results for implications of managerial practice, and then suggests some empirical tactics in order to enhance management performance for the online service providers.
Keywords: personal innovativeness, online reputation, incentives and post purchase service, internet shopping malls, TOPSIS, Modified TOPSIS, competitive advantages
- Using data mining and neural networks techniques to propose a new hybrid customer behavior analysis and credit scoring model in banking services based on a developed RFM analysis method
by Mohammad Khanbabaei, Mahmood Alborzi
Abstract: Nowadays, credit scoring is one of the major activities in banks and other financial institutions. Also, banks need to identify customers behavior to segment and classify valuable customers. Data mining techniques and RFM analysis method can help banks develop customer behavior analysis and credit scoring systems. Many researchers have deployed credit scoring and RFM analysis method in their studies, separately. In this paper, a new hybrid model of behavioral scoring and credit scoring based on data mining and neural networks techniques is presented for the field of banking. In this hybrid model, a new enhanced WRFMLCs analysis method is developed using clustering and classification techniques. Results demonstrate that the proposed model can be deployed to effectively segment and classify valuable bank customers.
Keywords: data mining, neural networks, customer behavior analysis, credit scoring, RFM analysis method, banking
- The impact of Information Technology maturity on firm performance considering the moderating role of relational maturity: An empirical research
by Abbas Keramati, masoud Afshari, Iman Behmanesh
Abstract: The role of information technology (IT) in firm performance is remained an open research question. This research provides new discernments for better understanding the mechanisms supporting this relationship by analyzing the effects of IT maturity, complementary investments, process orientation and relational maturity on firm performance. We expanded existing literature by developing and empirically testing a model where: (1) the performance is affected by IT maturity and, (2) relational maturity can reinforce this relationship. The correctness of the suggested model was statistically approved by gathering data from Iran electric industry and using MPLUS3 software. This research proves that there is a positive significant correlation between IT maturity and performance. Also we find that IT maturity affects firm performance by enabling organizational processes. Based on the findings of this research investigation, relational maturity of the organization plays a moderating role in the relationship between IT maturity and firm performance. Findings of this research will be of epical interest to both academics and practitioners of information systems.
Keywords: IT maturity, relational maturity, relationship-centered organization, process-oriented perspective, resource-based view
- The experience of using Moodle and Elluminate Live! as learning tools in the Hashemite University Case study: Computer Skills Course
by Randa Obeidallah, Ghadeer Ghazal, Aayat Shdaifat
Abstract: In Jordan, e-learning tools are used to enhance the traditional learning process in traditional class rooms. Course management systems (CMS) are being utilized by many Jordanian universities to improve the learning process. The Hashemite University exploits many e-learning tools, in particular Moodle and Elluminate Live!. In this paper, we will study the experience of the Hashemite University toward Moodle and Elluminate Live! in Computer Skills Course (CS). This study helps to highlight the importance of using such tools to reduce resources required to the CS course in addition to understand students perception toward blended education.
Keywords: The Hashemite University, e-learning, Course Management Systems, computer
skills course, Moodle, Elluminate Live!, online course.
- Risk analysis in Adoption of Cloud Computing in SMEs - A Literature Review
by Pragati Priyadarshinee, Manoj Kumar Jha, Rakesh Raut, Manoj Kharat
Abstract: This paper presents a systematic literature review, to explore the current key issues related to Cloud Computing adoption in Small Medium Enterprises (SMEs). This is achieved by reviewing 55 articles published about Cloud Computing adoption in SMEs. Using the grounded review approach, articles are classified into four main categories: Cloud Computing; Adoption of Cloud Computing; Adoption of Cloud Computing in SMEs; Risk Analysis in Adoption of Cloud Computing in SMEs. Then, the four categories are divided into one focus abstract: Risk Analysis in Adoption of Cloud Computing in SMEs, where the former affects the latter. The results of this review indicate that enterprises face serious problems after implementation of Cloud Computing with respect to risk. Based on the findings, the paper provides a future research agenda to explore the previously under-investigated areas regarding Cloud Computing adoption factors and processes. This paper calls for further theoretical, methodological, and empirical contributions to the research area of Cloud Computing adoption in SMEs. It provides a comprehensive view of insights gained in this area of research through the bibliography.
Keywords: Cloud Computing, Risk, SMEs, Security, Literature review.
- IMPLEMENTATION AND CULTURAL ISSUES GOING TOGETHER FOR SUCCESSFUL ADOPTION OF ERP SYSTEMS
by Devaraj Saravanan
Abstract: Because of complexity involved in developing and implementing enterprise resource planning (ERP) applications, organizations have been struggling to convince and motivate the employees adopt smoothly to the applications. Hence, adoption of ERP systems is becoming a big challenge to the enterprises. Several personal, managerial and organizational issues contribute to successful adoption. This research paper attempts to identify potential issues that lead to successful adoption of ERP systems in enterprises. A vast research has been done on identifying different issues that contribute to satisfactory adoption of ERP systems in organizations. Questionnaires were developed around the significant influencing issues reported in literature and the feedback of industry people having good experience with ERP systems was obtained. Initially, exploratory factor analysis was applied on the feedback data to derive prominent factors that contribute to successful adoption of ERP systems. Three reliable constructs, named as, implementation, cultural and stakeholder were obtained. A confirmatory factor analysis (CFA) was also applied to further examine the derived constructs. Goodness of model fit was tested and the results were quite convincing. The values of fit indices like absolute fit indices and incremental fit indices are within the valid limits. With model fit and construct validity, the measurement model had been well validated. Convergent and discriminant validity were also established for the constructs. From the results, it is found that the implementation issues and cultural issues together establish a strong base for successful adoption of ERP systems in organizations. From this result, it can be interpreted that while implementing ERP systems, the organizations cultural issues should be given proper significance. Stakeholder issues are found inferior to cultural issues in successful adoption of ERP systems.
Keywords: Enterprise systems, ERP, Technology adoption, Information Technology, IT.
- Listening to the Consumers Voice in Website Analytics
by Matthew Bunker, Darrell Bartholomew, Mohammed Rawwas
Abstract: Usability studies coupled with the think aloud protocol allow firms and researchers to gain insights into peoples web browsing experience. The purpose of this exploratory study is to gain additional insights into the customer perceptions of the webpage experience. Thirty respondents browsed restaurant webpages while using the think aloud protocol. Three major themes that emerged from the analysis are: (1) respondents create future experiences through their interactions with the website; (2) Servicescapes have a large influence on respondents decision to patronize the restaurant; and (3) customer interface plays a multidimensional role in influencing customers choices. The usability studies revealed customer thoughts and feelings that might be missed if other Internet research methodologies were utilized. Usability studies do not replace these methods, but they do have a place within the large arsenal of Internet research methodologies.
Keywords: Usability study, think aloud protocol, webpage, restaurant, services, experiential quality, servicescape, customer interface
- Effects of applying radio frequency identification in supply chain management: An empirical study of manufacturing enterprises
by Sarah Pesaran Afsharian, Alireza Alizadeh, Mehri Chehrehpak
Abstract: Identifying and tracking goods in the supply chain is one of the most important factors influencing supply chain management. This paper is trying to determine the effects of applying Radio Frequency Identification (RFID) to identify items in the supply chain of manufacturing enterprises. To this aim, at first, a comprehensive literature review and experts judgments are employed to identify possible influential factors, and then a questionnaire is conducted for evaluating these factors. This questionnaire filled by about 200 experts of using RFID in manufacturing enterprise. Filled questionnaire used for examination of statistical hypothesis, which examine the impact of this technology on supply chain. The results showed that applying RFID has a positive impact on organizational performance, especially in supply chain management processes and inventory management. Also it can lead to reduce errors, improve performance and save time, increase security in payments and reduce theft, improve the quality of management decisions, increase job satisfaction and improve effective operational automation.
Keywords: Supply Chain Management (SCM) ، Good Recognition, Radio Frequency Identification (RFID), Manufacturing Enterprises, Statistical hypothesis
- The Critical Success Factors for Customer Relationship Management Implementation: a Systematic Literature Review
by Meyliana Meyliana, Achmad Nizar Hidayanto, Eko K. Budiardjo
Abstract: The implementation of Customer Relationship Management (CRM) is one of the most common strategies applied by companies to enhance customer relationship and highly related to technology. In fact, it is not easy to successfully implement this strategy because it requires a huge investment and influenced by other critical factors.This research is fulfilled to synthesize Critical Success Factors (CSFs) from CRM implementation using systematic literature review approach to published 2001-2014 papers. According to the findings towards 53 relevant papers, technology selection and adaptation (technological readiness) are the most dominant factors. Furthermore, the synthesis finding shows as well CSF research shifting to social media, and turns out as the difference between CRM and Social CRM implementation
Keywords: Critical Success Factors (CSFs), Customer Relationship Management (CRM), Social Media, Social Customer Relationship Management (Social CRM), Systematic Literature Review
- A Review of Recent Advances in Text Mining of Indian Languages
by Prabin Kumar Panigrahi, Nishikant Bele
Abstract: Text mining in English language has been researched extensively in past and significant amount of resources, tools, and techniques have been developed. India is a country of high language diversity. A large amount of textual data is available in Indian languages. Knowledge can be discovered from this text by applying text-mining techniques. Due to the characteristics of Indian languages; tools, techniques and resources available for mining text in English language cannot be applied directly to text in Indian languages. We could not find any comprehensive literature describing the research work related to mining of text written in Indian languages. In this Paper, we review the availability research work done so far, availability of language resources and various challenges of text mining tasks in Indian languages.
Keywords: Text mining, Indian Languages, Language Corpora, Feature Extraction, Language Resources, Classification, Sentiment Analysis
- Data Warehouse Requirements Engineering: An Emerging Discipline
by Deepika Prakash, Daya Gupta
Abstract: Though the origins of requirements engineering lie in software/information systems engineering, our study shows that requirements engineering in data warehouse systems is beginning to emerge as a stand-out, independent discipline. We show that failure statistics of both kinds of systems point to the common problem of defective requirements. Consequently, a number of models and techniques were developed in software/information systems for engineering the requirements of the system To-Be. Initially, data warehouse requirements engineering was highly influenced by these. However, in recent years, new concepts and models specific to data warehouse requirements engineering have been proposed. We are seeing the emergence of a new discipline.
Keywords: Requirements; Requirements Engineering; Business Intelligence; Data Warehouse; Transactional Systems; Decisional Systems
- A Hybrid Selection Method on Information System Development Project
by Shaaban Elahi, Zahra Shamsi, Ali Rajabzadeh Ghatari
Abstract: As a critical management activity, project selection must be based on critical success factors; however, finding these factors within a project context is a challenge. The present study introduces a framework with five dimensions of financial, organizational, time, product and innovation to classify criteria by promoting the project management triangle. Furthermore, in order to select information system projects, we propose a hybrid method consisting of two components; one utilizes the fuzzy concept for dealing with the uncertainty of the selection problem, called the fuzzy evaluation which presents a fuzzy expert system with five fuzzy subsystems. The second component concerns a ranking technique that is an integration of the Technique for Order of Preference by Similarity to Ideal Solution and Analytical Hierarchical Process ranking method. Finally, the proposed method is examined on an information system development company (TOSAN Company) and its results arecompared with the reality.
Keywords: Fuzzy Evaluation; Critical Success Factors; Project Selection; Information Systems
- Segmentation of Retail Customers based on Cluster Analysis in Building Successful CRM
by Gaurav Gupta, Himanshu Aggarwal, Rinkle Rani
Abstract: Direct marketers uses data mining technique called segmentation based on Cluster Analysis to target a subset of their customers for improving their profits. As the world is growing more and more competitive, the customer need and experience is becoming more important to the businesses. CRM based on data mining is a comprehensive strategy and a process of acquiring, retaining, and partnering with selective customers to create superior value for the business by using customer knowledge. The objective of the paper is to segment the relevant customers through cluster analysis by SPSS tool that may be helpful to the marketers in increasing their profit, sales and building long-term relationships with them. Segmentation of the customers can be achieved through cluster analysis. The findings in the paper may help the retailers to focus those segments of customers that increase their business, sales and profit and also aid in customer build ups and maintaining log-term relationships
Keywords: Segmentation; Data Mining; CRM; Cluster Analysis; Customer; Retailing; Relationship; Services; Businesses; Marketing; Strategies
- Measurement of the information system project success of the higher education institutions in Indonesia: a pilot study
by A´ang Subiyakto, Mira Kartiwi, Abd. Rahman Ahlan, Syopiansyah Jaya Putra
Abstract: This paper presents a pilot study to validate quantitatively an information system (IS) project success model. In term of its continual research, the model was evaluated qualitatively using focus group study (FGS) conducted earlier in the research. This study was also aimed to explain an IS project success performance and its factors that affect the project implementation in the sampled institution. Despite that the findings and its recommendations can only be considered in the context of the pilot study, this research had highlighted the complementary, completeness, and comprehensiveness of the model validation through mixed-methods approach. Such findings had become the main contribution of this study, among others, that is to fill the gap in the literature of the lack of comprehensive detail of model validation through mixed-methods.
Keywords: IS project success, pilot study, model validation, mixed method.
- ELECTRONIC INTERVENTION AND PLATFORMS AND THEIR IMPACTS ON CROWDFUNDING BEHAVIOR
by Alan D. Smith, Susan Cockrell, Dan Meyer
Abstract: The following study examines the crowdfunding behavior of a sample of business professionals located in the service sector of metropolitan Pittsburgh, PA. In general, the empirical findings suggested that smaller goals tend to have better success ratios, while getting the targets achieved tends to attract more donors, especially when a goal is nearly met. Contrary to findings in some previous literature, there appears to be a weak link between respondents social networking use and familiarity with crowdfunding. Furthermore, respondents charitable giving habits did not closely link with crowdfunding solicitation behavior. Finally, there was a weak connection between crowdfunding behavior and income, but age did reveal a significant connection.
Keywords: business strategy; case study; crowdfunding; crowdsourcing; project-backer behavior
- Open Source Accounting Software for SMEs
by Diogo Sampaio, Jorge Bernardino
Abstract: The economic market constantly shifts and change, requiring increasingly complex and agile adaptations from companies, particularly in a global world where the future is becoming unpredictable. Therefore it is critical an effective accounting management tool to build a successful business, especially for SMEs Small and Medium Enterprises, where the margin for error is small. Accounting software systems are a great solution for SMEs to improve accounting management and to assist managers to overcome the complexity of the various regulatory and administrative obligations that currently attends any commercial transaction. Unfortunately, despite all the benefits, they are not yet common in SMEs, that still favor outsourcing there financial information, frequently due to the wrong idea that accounting software is an intricate tool as well too costly. In this paper, we propose to refute this preconceived idea, and present Open Source Software (OSS) as a viable alternative to proprietary software regarding accounting software systems. We describe and compare six top open source accounting software systems and study the applicability of these tools in fitting the requirements of SMEs.
Keywords: Financial software; Accounting software systems; Open Source Software; SMEs.
- Unveiling consumers privacy paradox behavior in an economic exchange
by Luvai Motiwalla, Xiao-bai LI
Abstract: Privacy paradox is of great interest to IS researchers and firms gathering personal information. It has been studied from social, behavioral, and economic perspectives independently. However, prior research has not examined the degrees of influence these perspectives contribute to the privacy paradox problem. We combine both economic and behavioral perspectives in our study of the privacy paradox with a price valuation of personal information through an economic experiment combined with a behavioral study on privacy paradox. Our goal is to reveal more insights on the privacy paradox through economic valuation on personal information. Results indicate that general privacy concerns or individual disclosure concerns do not have a significant influence on the price valuation of personal information. Instead, prior disclosure behavior in specific scenario, like with health-care providers or social networks, is a better indicator of consumer price valuations.
Keywords: Privacy paradox; privacy concerns; disclosure behaviors; privacy calculus; personal information; privacy valuation
- Explanations in Recommender Systems: An Overview
by Rajesh Sharma, Sanjog Ray
Abstract: Personalization of product and services is one of the most important aspects in e-commerce and web-based companies. Recommender system is the technology that helps build personalization features. One promising and emerging area in the field of recommender systems is explanations. Explanation is the reasoning behind the information presented about a recommendation and plays an important role in helping a user to evaluate the recommendation received on websites related to e-commerce, social networking, search engines etc. In this paper we present an overview of this emerging concept of explanation which is important in present day context as an aid for overcoming information overload. Present status of research in this field is discussed on the dimensions of the objectives and evaluation of performance of explanations, effect of explanation interfaces on the users and the growing influence of explanations in social networking sites. We conclude the paper with discussions on areas of future research in this upcoming field which can be of academic interest to the researchers and of practical utility to the system designers of recommender systems for increasing its effectiveness.
Keywords: Explanation, Recommender System, Review, Survey, Overview
- Factors affecting Cloud Computing Adoption: Perspectives of IT Professionals
by Ibrahim Al-Jabri, Mohammed Alabdulhadi
Abstract: The purpose of this research is to study the factors affecting cloud computing adoption. This study used the technology-organisation-environment (TOE) framework as a baseline for the factors affecting cloud computing adoption. The specific factors in the TOE framework are relative advantage, compatibility, complexity, organisational readiness, top management support, competitive pressure, and business partner pressure. An online-based survey was employed to collect data from 106 IT managers, IT consultants, and IT professionals working in Saudi organisations. Using binary logistic regression analysis, the results revealed that top management is positively and significantly associated with the likelihood of cloud computing adoption. The findings offer organisations and cloud computing service providers with better understanding of factors affecting the adoption of cloud computing.
Keywords: cloud computing; computing adoption; technology-organization-environment; relative advantage; compatibility; complexity; organizational readiness; top management; competitive pressure; business partner pressure; IT professionals; Saudi Arabia
- A theoretical and methodological examination of knowledge management maturity models: a systematic review
by Mona Jami Pour, Amir Manian, Hamid Reza Yazdani
Abstract: Maturity models assist organizations to evaluate processes effectively. During two decades ago, the researches about maturity models and process improvement has grown increasingly. Investigating the theoretical basics of maturity model in KM field and revealing the gaps in this domain are challenging tasks for researchers. Until today, no studies have been available summarizing the theoretical foundations, methods and results of the field of maturity model in KM research. To gain research objective, systematic literature review was conducted in studies related to KM maturity form valid scientific databases from 2000 to 2014. In this study, in addition to addressing KM paradigms in general and offering challenges and strength aspects of each paradigm, theoretical foundations of KM maturity research have also examined in particular. Results show that functionalist is the prominent paradigm in all articles except one of them while this paradigm has criticized in many IS researches. The findings provide holistic insight for both researchers and practitioners. Researchers can use study findings as reference and starting point for developing new KM maturity models. At the same time, this study as a references framework can assist practitioners to identify appropriate maturity models for their business situation. The main research contribution is structuring and analyzing the available literature of the field of KM maturity to identify their theoretical foundations as well as research gaps via a systematic way. A discussion of future of KM maturity model is also provided.
Keywords: knowledge management, maturity models, KM paradigms, mapping study
- A Framework to measure Coupling using Static Change Impact Analysis
by Subhrakanta Panda, Durga Prasad Mohapatra
Abstract: Software defects can often be the result of many changes made to a software over a period of time. Incomplete or incorrect comprehension of the program segments affected by the changes may cost regression testing. Therefore, identification and testing of such program segments early in the testing phase can reveal more regression errors. Driven by this motivation, this paper uses a new slicing technique to identify the affected program segments through static change impact analysis. The probability of a program segment being erroneous is then shown by computing the coupling factor of the affected program segments. We propose a novel static approach to compute the coupling factor of these affected program segments to predict the erroneous parts. The theoretical validation and comparative analysis shows the correctness and preciseness of the approach.
Keywords: Slicing; Hierarchical Slicing; Intermediate graph; Dependences; Coupling; Export Coupling.
- Tailoring for Agile Methodologies: A Framework for Sustaining Quality and Productivity
by Nitin Uikey, Ugrasen Suman
Abstract: Agile software development has been embraced increasingly in the last two decades. Process customization is required to any selected method for satisfying the objectives. For achieving project success, software process must be tailored according to customer requirements. Although agile methodologies have best practices in themselves, to create a distinctive process for a project and accumulating various practices is difficult. There is a need for the framework and guidelines, which can benefit the tailoring process accessible and understandable. This paper proposes a framework, which can guide the teams to choose among different agile practices and create a process, which best suits the project and the organization. The decision is based on environmental factors, customer requirements, project goals and project tailoring strategies. Through empirical study, it is observed that the organizations support agile as part of the development, but practitioners feel more improvements are required in methodology processes.
Keywords: tailoring; agile; agile methods; framework and guidelines; agile process tailoring; traditional development phases; empirical study; sustaining quality; sustaining productivity; agile practices.
- Determinants of the Information Systems Effectiveness at the Ministry of Communications-Kuwait
by Omar Khalil, Haitham G. Ghanim, Refaat H. Abdel-Razek
Abstract: As the role of Information Systems (IS) in public institutions continues to broaden in scope and complexity, it is imperative to determine whether they are effective and how they can be improved. A research model was adopted to investigate IS effectiveness and its determinants at the Ministry of Communications (MOC) of Kuwait. The research model includes five constructs--system quality, information quality, service quality, user satisfaction, and impact on job performance. Ten hypotheses were formulated and tested. The findings substantiate the importance of systems quality, information quality, and service quality as determinants of IS effectiveness, as measured by user satisfaction and impact on job performance. These findings should serve as a foundation for future efforts aimed to improve IS effectiveness at MOC, and contribute to the growing literature on IS effectiveness in public institutions in developing countries.
Keywords: IS Effectiveness, Information Quality, System Quality, Service Quality, User Satisfaction, Individual Impact, Kuwait
- Presentation of the model for Readiness Assessment of ERP Implementation in Iranian Small and Medium Enterprises
by Babak Shirazi, Mahboobeh Mohammadkazem, Majid Aarabi
Abstract: In recent years, with the enterprise resource planning (ERP) systems production for small and medium enterprise (SMEs), the demand has increased due to ERP implementation in SMEs. These systems are one of the latest information technologies which can help SMEs to overcome their limitations. However, due to the limited resources in small and medium enterprises, if the implementation project is unsuccessful, the chance of surviving or re-achieving the previous status seems to be unlikely. Therefore, it is necessary to represent a model for assessing the readiness of SMEs which take into consideration the specific characteristics and critical success factors of the enterprises. A model that can identify the weaknesses of enterprises prior to the establishment of ERP system. So, this paper proposes a new framework based on INQA model for assessing the readiness of small and medium enterprises in Iran to perform the ERP Project. In this model, Organizational readiness is examined in five areas named, management, processes, employees, resources, and particular area for ERP. This strategy can be used to determine the current status of enterprise and identify necessary changes prior to system implementation.
Keywords: Enterprise Resource Planning (ERP); Small and Medium Enterprises (SMEs); Enterprise Readiness assessment; Critical Success Factors (CSFs); Iranian National Quality Award Model (INQA).
- Approaching information system evaluation methodology and techniques: A comprehensive review
by Hayel Ababneh, Fayiz Shrafat, Dia Zeglat
Abstract: This paper advances our knowledge of information systems (IS) by drawing ideas and insights from IT/IS evaluation. The emergence and increasing pressure to invest in new IS architecture and infrastructures has become a high priority issue within organisations, and largely influenced by the need to deliver better value products and service through robust and responsive supply chains. With this in mind, business managers are seeking to use appropriate methods and techniques to appraise and justify the financial contribution of IS at strategic, operational and tactical levels. Thus, Comprehensive but understandable methodologies are needed to solve the complicated project justification problems arising from the complexity of new technologies. Notwithstanding, a wide body of literature has emerged that sheds light on various methods for evaluating the cost and benefits of IT/IS investment, ranging from simple to very complex techniques. This paper sets out to provide a review of this literature in order to lend insights into our understanding of the plethora of reported research in the literature that has propagated investment justification and benefits management models and frameworks. We show that the IT/IS evaluation literature contributes significantly to scholarship on the IS.
Keywords: Information system; IT/IS evaluation; IT/IS evaluation methodology; IT/IS evaluation techniques
- A Fuzzy expert system for response determining diagnosis and management movement impairments syndrome
by Fatemeh Mohammadi Amiri
Abstract: Diagnosis is a very important aspect of medical care. Expert systems are developed to make the skills of specialists available for non-specialists. These systems simulate human thinking and performance and approach the performance of expert systems to the performance of a human expert. The purpose of this study is to develop a fuzzy expert system for diagnosis and treatment of musculoskeletal disorders in elbow and shoulder. A fuzzy Delphi method is used to gather data related to symptoms and treatments. By knowledge acquisition, an expert system is developed. Components of the proposed system consist of a knowledge base, fuzzy inference engine, working memory, user interface and knowledge acquisition utilities. The developed system is able to diagnose 18 disorders of the elbow and the shoulder. To compare systemic diagnosis and expert diagnosis, SPSS software is used for statistical analysis. Because 26 out of 30 patients had a systemic diagnosis similar to the expert diagnosis, it can be concluded that 86.7% of systemic diagnoses are similar to expert diagnosis. In absence of experts, this intelligent application can provide reliable diagnosis and treatment. Application of intelligent and semi-intelligent systems such as expert systems can aid the users to make decisions.
Keywords: fuzzy expert system, diagnosis, fuzzy Delphi method, musculoskeletal disorders
- EXPLORING BIOMETRIC TECHNOLOGY ADOPTION IN A DEVELOPING COUNTRY CONTEXT USING THE MODIFIED UTAUT
by Boluwaji Akinnuwesi, Faith-Michael Uzoka, Gbenga Fashoto
Abstract: Biometric technology (BT) is a component of information security and person identification. Individual acceptance and adoption of BT is fundamental to successful implementation of BT by organizations. There has been a fairly moderate but improving pace of adoption of technology in developing countries. This study investigates factors affecting users intention to use BT in a developing country based on the modified version of the Unified Theory of Acceptance and Use of Technology (UTAUT). Results show that simpler biometric methods (e.g. fingerprinting) have higher level of utilization than more complex ones (e.g. DNA). The intention to adopt biometrics is influenced by perceived ease of use, security, resource facilitating conditions, self-efficacy, and compatibility. Technology facilitating condition and awareness were found to exert some level of impact, while perceived usefulness, awareness, peer influence and complexity did not show any statistical influence on the intention to adopt BT.
Keywords: Biometrics, adoption, developing country, Unified Theory of Acceptance and Use of Technology, Decomposed Theory of Planned Behaviour
- Software as a Service (SaaS) Quality Factors Evaluation using Analytic Hierarchy Process (AHP)
by Yudho Giri Sucahyo, Yan Yonathan Rotinsulu, Achmad Nizar Hidayanto, Devi Fitrianah, Kongkiti Phusavat
Abstract: The opportunity to broaden the marketing target by taking advantage of the emerging technology of cloud computing is encouraging the business provider in launching the Software as a Service (SaaS) as a service product for the consumers. However, the SaaS service provided sometimes is not running as smoothly as expected which may impact to the customers perception on the SaaS quality. The purposes of the research are to identify the SaaS quality factors and to utilize these factors in developing a framework to evaluate the SaaS service quality given by the SaaS Providers. The framework is developed using the Analytic Hierarchy Process (AHP) and involving 10 respondents with 4-18 years experiences in SaaS field. The result of the process shows that there are 32 factors that influence the SaaS quality. These factors consist of 15 factors related to product, 10 factors related to process and 7 factors related to organisation. The highest priority of each group of factors are security factor for product group, quality control factor for process group and technically competent employees factor for organisation group. We also demonstrate the application of the SaaS service quality factors framework to evaluate the SaaS service quality in one of the SaaS based human resource management application vendor.
Keywords: Software as a Service; SaaS; Quality Factor; Service Quality; Cloud Computing; Analytic Hierarchy Process; AHP; Information Systems; Indonesia
- Consumer's attitude to receive and response to SMS advertising
by Mahdi Shadkam
Abstract: Mobile phone advertising has emerged as one of the fastest growing advertising mediums in recent times, and this rise is being led by Short Message Service (SMS) advertising. Despite the growing number of worldwide companies adopting SMS advertising, very little is understood about consumer reactions to this medium. In particular, little academic research has been conducted on consumers attitude to receive and response to SMS advertising messages. This research aims to bridge the gap between academic knowledge and advertising practice by testing some potential drivers of consumers attitude to receive SMS advertising as well as the relationships between the attitude to SMS advertising, intention to receive SMS advertising and behavioural responses to SMS advertising. The results from this study highlight the need for advertisers to design SMS advertisements carefully, containing information that is useful, contextually relevant and correctly targeted. In addition, marketers should focus on building relationships with customers and offer incentives to accept SMS advertising in order to improve negative behavioural responses.
Keywords: SMS advertising; Mobile marketing; M-commerce; Consumer behaviour.
- Evaluating Classification Accuracy: The Impact of Resampling and Data Set Size
by Jehad Imlawi, Mohammad Alsharo
Abstract: Correct prediction is important criterion in evaluating classifiers in supervised learning context. The accuracy rate is a widely accepted indicator of the probability of misclassification of a classifier. Nevertheless, true accuracy remains unknown in most cases since it is not always possible to include the whole population in a study, and it is difficult to calculate the probability distribution of the data. Therefore, researchers often rely on computing estimation from the available data through sampling. When the available data is small or limited, it is common to rely on a resampling technique for accuracy estimation.
In this paper, we study the impact of the resampling against non-resampling estimation method, with different data set sizes on the sample distribution variance. Initial results indicate that there is a significant difference in the variance of the sample distribution between resampling and non-resampling. We also found that the larger the data set size, the less significant the difference in variance.
Keywords: Resampling, Dataset Size, Classification Accuracy, Cross Validation, Distribution Variance.
- Investigating the Antecedents of Task-Technology Fit: A Field Study in Turkish Private Hospitals
by Tuba Bozaykut, Esra Kuyucu
Abstract: Turkey has faced an essential shift in healthcare services due to the establishment of healthcare information standards with a common database. We focus on assessing the progress made towards realizing the operation of new health informatics with aims to present an analysis of the compatibility of the new management systems with the tasks carried out by physicians. The purpose of this study is to examine the effects of task, user and information management system (IMS) characteristics on users perceived task-technology fit (TTF). Adapting items from the literature, data were collected from six private hospital chains in Turkey and analysed for statistically significant relationships. The analyses indicated that task, technology, and user characteristics had effects on TTF. Technology characteristics were found to be the most effective variable in TTF at Turkish private hospitals.
Keywords: task-technology fit; IMS characteristics; task characteristics; user characteristics; private hospitals
- A Decision Process Model to Support Migration to Cloud Computing
by Adel Alkhalil, Reza Sahandi, David John
Abstract: Migration to cloud computing is a strategic organisational decision that can affect performance, productivity, growth, as well as increase competitiveness. The decision to migrate is usually complicated and dynamic due to the immaturity and the still evolving nature of the cloud environment. Although there have been many proposed methods for supporting the migration, no systematic decision process exists that clearly identifies the main steps and explicitly describes the tasks to be performed within each step. In this paper, a decision-making process model, based on a two-stage survey, is proposed. The model guides decision makers through a step-by-step approach, aiding them with their decisions for cloud migration. It offers a preliminary structure for developing a cloud knowledge-based decision support system. The model was evaluated by a group of cloud practitioners. The analysis demonstrates a high level of acceptance with regard to the structure, tasks involved and issues addressed by it.
Keywords: Information systems, cloud computing, cloud migration, decision-making process, cloud decision support, security, cloud knowledge-based system
- ASSESSING SYSTEMS ARCHITECTURE: AN EXPLORATORY FRAMEWORK
by Elias George, Rashmi Jain
Abstract: In the current business environment, competitive forces are pushing companies to leverage value from their system architecting competency that supportsthe long-term growth of these companies. Inefficient system architectures become a baggage and constrain innovation and new system development using new technologies. A system
Keywords: Architecting, Architecture, Assessment, Attributes, Evaluation, Systems
- The Mediation Role of Supply Chain Integration in Relationship between Employee Commitment with Organizational performance
by Mohsen Hooshangi, Jamshid Salehi Sadaghiani, Matin Rashidi Astaneh, Zahra Amin Afshar
Abstract: The research main purpose is investigating the impact of supply chain integration on organizations commitment and performance. Based on it we perform an analyses direct and indirect impact of employee commitment on three dimensions of supply chain integration and organizations performance. The statistical population of this study is the buying managers of manufacturing companies in Qazvin province. 53questionnaires with multiple choice questions are the required samples which were distributed among sample individuals. The research is based on structural equation modeling, so the partial least squares method and Smart-PLS software were used. Empirical results revealed that employee commitment directly impact supplier, customer, internal integration and organizations performance too. On the other hand internal integration impact positively supplier and customer integration whereas impacts organizations performance and too. The results supported the positive impacts of customer integration on organization performance, but the relation between supplier integration and organization performance does not supported.
Keywords: Supplier Integration, Customer Integration, Internal Integration Employee Commitment, Organizational performance
- AHP Based Framework for Prioritizing Critical Success Factors to Achieve ERP Implementation Success
by Somnath Roy, Purnima S. Sangle
Abstract: The purpose of this study is to develop a hierarchical framework that encompasses the entities that affect the ERP Implementation process. An AHP model is developed with multiple levels. The levels comprise the primary factors (decomposed into themes and sub-factors), the actors involved, and finally their (actors') definition of success in terms of criteria and sub-criteria.
The paper provides a mechanism to identify the relative importance of the critical success factors, actors, and the success criteria and sub criteria. This mechanism enables the stakeholders to express their opinion on the various aspects of the ERP implementation in the setting of a group decision making process. Depending on the differences of the stakeholders responses from the organizational point of views, remedial action can be taken in a more focused manner.
Keywords: AHP, ERP Implementation Success, Critical success factors, Stakeholder perspectives, Enterprise resource planning, ERP Success criteria
- Comparing The Approaches of Small, Medium, and Large Organizations in Achieving IT and Business Alignment
by Muhammad Rifki Shihab, Ikhsan Rahardian
Abstract: This research aims to identify whether small, medium and large organizations employ different approaches in achieving IT and business alignment. The Strategic Alignment Maturity (SAM) model was utilized as the basis for evaluation. The respondents of this research were 107 different organizations representing small, medium and large businesses with diverse industry backgrounds ranging from those in creative industries to those in manufacturing, computing, and even telecommunication providers. Through six different ANOVA tests, this research has confirmed that organizations of different scales significantly differ in the way they approach alignment. Furthermore, this research looked deeper using multiple comparisons and analyzed whether the three organizational scales employ the SAM model dimensions and their attributes differently. The results were akin, in almost all cases, small and medium sized organizations shared the same approaches towards attaining alignment with each other, and differed when compared to the approaches of large organizations.
Keywords: IT Alignment, Alignment, Strategic Alignment Maturity Model, IT Governance, Small organizations, Medium organizations, SMEs, Large organizations, Anova.
- The Relationship among Information Systems, Knowledge Sharing and
Customer Relationship Management in Banking Industry
by Thanh-Binh Phung
Abstract: Knowledge sharing continues to be an important research topic, because it is a
prerequisite to good customer relationship management (CRM). Knowledge sharing will lead to higher profitability through increasing CRM capability. This idea seems to have been ignored by other researchers. Previous research has focused on individualsâ€™ belief, attitudes and behaviors that affect knowledge sharing and CRM but had paid little attention to the fact that technology is a mechanism that fosters knowledge sharing and hence increases CRM profitability. Applying the Technology Acceptance model (TAM) and Delone and McLean (D & M), the paper presents a synthesis framework linking technology characteristics, beliefs of users, knowledge sharing, CRM capabilities, and profitability. We test the framework thorough the Structural Equation Modeling (SEM) approach. The data consists of 325 questionnaires for the banking industry in Vietnam. The study reveals that technology characteristics have a significant impact on knowledge sharing but not on CRM. Moreover, the research found that knowledge sharing contributes to improving CRM capability and profitability.
Keywords: knowledge sharing, customer relationship management, technology acceptance model,
Delone and McLean model, banks.
- Investigating the Impact of Information Culture on the Adoption of Information System (IS) in Public Health Sector of Developing Countries.
by Dalbir Singh, Adnan Mukred, Nurhizam Safie
Abstract: Despite the importance of the information culture, little is known about the influence of information culture on the adoption of information systems (IS) among employees in public health sector of developing countries. This research explores the influence of information culture factors on employeesâ€™ behavioral intention to adopt IS. Information culture factors have been suggested as important predictors of IS adoption. Quantitative structured questionnaire was administered to 312 employees in public health sectors of Yemen. SPSS and Structural Equation Modeling (SEM) were used for data analysis and evaluation of the research model. The findings revealed that self-efficacy, social influence, performance expectancy and perceived access significantly influence employeesâ€™ intention to adopt IS. However, perceived need, perceived information sharing, and effort expectancy influence attitude significantly which, in turn, influences their behavioral intention. In addition, perceived awareness negatively influences behavioral intention. Moreover, facilitating conditions and effort expectancy did not have any significant influence on employeesâ€™ behavioral intention.
Keywords: adoption, behavioral intention, developing countries, information system, information culture, public health sector, UTAUT model.
- The Use of UTAUT to Investigate the Adoption of E-Government in Jordan: A Cultural Perspective
by Ahmad Rabaa'i
Abstract: E-Government is believed to be vibrant in developing the public sectors around the globe, as it assures more accountability and transparency. Jordan, as a developing country, has developed a number of e-Government services. The success of e-Government services is dependent one both; the government support as well as citizensâ€™ willingness to adopt those e-government initiatives. This study adopted a modified version of the unified theory of acceptance and use of technology (UTAUT) to examine factors that determine the adoption of e-government services in Jordan. Also, the study aims to examine whether and how national culture has an impact on e-government adoption. A survey collected data from 1132 users of Jordanâ€™s e-government services. Using partial least squares (PLS) of structural equation modelling (SEM) analysis technique, the results show that all the five factors, namely: Performance expectancy, Effort expectancy, Social influence, Facilitating conditions and Behavioural intention have significant effect on the adoption of e-government services in Jordan.
Keywords: Culture, e-Government, ICT adopting, Jordan, UTAUT.
- The effects of performance-monitoring technology on privacy and job autonomy
by Marko Seppänen, Eila Pajarre, Pasi Kuparinen
Abstract: The contemporary working environment makes good use of ICT technology development. However, since modern devices and software also enable electronic monitoring of performance, for employees the use of ICT may incur feelings of privacy invasion. This study builds a model based on the job characteristics model and the unified theory of usage and acceptance of technology (UTAUT) model explaining the relationship between willingness to adopt new ICT tools and perceived job autonomy at the level of individuals. Data from a survey of a telecom service firm with several offices were used to test the model. The findings show that the feelings of privacy invasion have a strong negative and statistically significant relationship with the perceived job autonomy.
Keywords: UTAUT model; electronic monitoring; ICT adoption; job autonomy; invasion of privacy; performance monitoring; job characteristics; willingness to adopt; employee autonomy; telecom services; telecommunications industry; technology acceptance; information and communications technology; information technology; employee performance.
- Green supply chain performance appraisement and benchmarking using fuzzy grey relation method
by Anoop Kumar Sahu, Saurav Datta, Siba Sankar Mahapatra
Abstract: In the last decades, multi-criterion decision making has also impounded the performance measurement of industries in green extent. In this context, an efficient performance appraisement framework (index system) has been conceptualised from the resource of existing literature in order to appraise and benchmark the candidate industries in green performance extent running under similar green supply chain architecture. In this reporting, on account of the ill-defined criterions and inherent vagueness associated with subjectivity of evaluation indices, the linguistic assessment (evaluated score) of the expert panel have been acquired and fruitfully transformed into generalised triangular fuzzy number (TFN) set. A fuzzy-based computation module embedded with grey relation method (GRM) has been explored from the prospectus of evaluation, appraisal and benchmarking the preferred candidate industries green supply chain performance extent running under similar green indices. Finally, an empirical case study has been led in purpose to checking feasibility of the proposed decision-making approach.
Keywords: green SCM; supply chain management; GSCM; benchmarking; triangular fuzzy numbers; TFN; grey relational analysis; GRA; supply chain performance; multicriteria decision making; MCDM.
- Two-stage graph-clustering algorithm and localised classification model to identify apt business locale
by Harya Widiputra, Marsudi Kisworo, Agnes Novita, Tiolina Pardede
Abstract: Previous studies conducted in the economy, finance and business management fields have found that there exists a collection of business agglomerations, which contain various numbers of firms that are spread on a specific region. Based on this realness, the selection of apt business locale for a new establishment should then be considered as a trial to identify the prospective business agglomeration in which the new establishment would be able to compete with existing firms. Consequently, a pertinent method that works by characterising the business agglomerations from a collection of business firm's data and subsequently computes the projection of business performance level of a new establishment in each identified agglomeration is developed in this study. A two-stage graph-clustering algorithm that purposively designed to unravel the task of business agglomerations identification is introduced, whereas the localised classification models perform the prediction of business performance level in each known agglomerations. Decisively, results from conducted experiment suggest that the proposed method is beneficial to distinguish the apt business locale for new establishments in a particular region with a collection of business agglomerations.
Keywords: business location; graph clustering; localised classification model; business agglomeration; business clusters; business performance levels; modelling; facilities location.
- STEP model approach for linking website usability dimensions and website success measures in B2C e-commerce setting
by Geetanjali Sahi, Sushila Madan
Abstract: The study proposes STEP model of B2C e-commerce success by relating website usability dimensions and success measures. Questionnaire survey method is used to collect data from selected respondents (N = 415) with respect to seven dimensions identified after literature review. Findings indicate that usability dimensions have differential impact on success measures. For instance, the trust construct impacts all success measures, whereas propriety of content impacts only perceived usefulness. STEP model's fit statistics indicate a good model fit. Findings and implications of these are discussed.
Keywords: B2C; business-to-consumer; e-commerce; electronic commerce; system quality; trust; extension quality; propriety of content; perceived usefulness; user satisfaction; intention to purchase; STEP model; website usability; website success factors.
- Selection decisions of offshore ITO service providers for strategic alliances - an AHP-based approach
by Santanu Mukherjee, Kampan Mukherjee
Abstract: Increasing trends towards offshore business model for IT service delivery motivates client organisations looking for offshore partners, who have the ability to match their strategic business requirements. One of the critical steps in this endeavour is the selection of an offshore supplier among many potential alternatives. Therefore, the offshore supplier selection decision has emerged as an important aspect of strategic alliance formation. Given the multi-criteria nature of the offshore supplier selection decision, this article proposed a comprehensive problem definition hierarchy highlighting the key elements (criteria) at its various levels based on a thorough study and analysis of the existing literature on IT outsourcing (ITO) industry. A data collection instrument is designed to capture comparative judgements from Indian practitioners on relative importance of each element in the hierarchy. Analytic hierarchy process (AHP) is applied to synthesise the captured data to get the normalised weights of these criteria. Lowest level criteria are eventually used to rank three suppliers to test the veracity of the proposed hierarchy. At the end a sensitivity analysis is conducted to verify the stability of the outcome.
Keywords: analytical hierarchy process; AHP; multicriteria decision making; MCDM; framework; offshore suppliers; priorities; service providers; strategic alliances; supplier selection; ITO; IT outsourcing; information technology outsourcing; India; offshoring.
Special Issue on: "Information sciences and Green Supply Chain Management"
- A study on the factors affecting customer satisfaction in online airline services
by Nur Fazidah Elias, Hazura Mohamed, Rira Rahayu Arridha
Abstract: With the growing importance of the internet in business, the quality of online services is playing an increasingly important role in determining customer satisfaction. One of the problems of many airline industries is how to measure customer satisfaction regarding their experience of using online services. This study seeks to determine factors affecting customer satisfaction with online airline services. The study adapts SERVQUAL and Nusair and Kandampully's model to determine factors that affect online airline service customers. Five service quality factors were selected: tangibility, information quality, responsiveness, trust and personalisation. Data collected through a web-based survey of 213 online airline service users suggest that three service quality factors - tangibility, trust and personalisation - have significant influences on customer satisfaction. This study provides a contribution to both theory and practice.
Keywords: customer satisfaction; online airline service; scale; service quality.
- Travel recommendation system based on trust using hybrid neuro-fuzzy: a study of potential trust in blog and Facebook
by Nurul Akhmal Mohd Zulkefli, Baharum Baharudin
Abstract: In this paper, blog platform is selected as a main user-experience resource on the premise that there is an emerging trend of travel blogs and the blog contents are undeniably essential to facilitate the recommendation for users. Furthermore, the user-experience sharing in blog is presumably more trustworthy than other resources because the content itself is derived from user's experience and knowledge. In this paper, the architecture of trust hybrid neuro-fuzzy is proposed and the potential studies with regard to user behaviour trust information in network are discussed. Trust-based issues are explored in detail to solve the problems that come with the traditional recommender system such as data sparsity. Potential studies are also discussed to identify user behaviour in trust field information. The results of the study have generated a convincing prediction that using user-experience trust as conveyed in blogs and Facebook is useful for travel recommendation results.
Keywords: travel recommendation; trust; hybrid neuro-fuzzy; potential trust; blog; Facebook; user experience; travel blog; user behaviour; data sparsity.
- A constructivist didactics framework for e-collaboration through social media
by Alimatu-Saadia Yussiff, Wan Fatimah Wan Ahmad, Emy Elyanee Mustapha
Abstract: E-learning since 1990s is still evolving. Currently, there is a shift towards e-collaborative teaching and learning approaches. Despite this shift, there is still a gap between constructivist online teaching and learning and actual practices in higher educational institutions. The objective of this paper is to propose a constructivist didactic framework for e-collaboration for higher educational institutions. The methodologies employed include an exploratory and explanatory study of prior related concepts, theories and frameworks. These were followed by keywords identifications, brainstorming, selections and iteration. Results indicated that the five learning theories studied support collaboration have overlapping design principles and didactics methods. Findings from the nine frameworks studied also presented some useful elements integrated into the framework. On the whole, the derived framework integrates iterative development process, users' roles, collaboration process, evaluation tools, and social media for synchronous and asynchronous collaborations. The comprehensive nature of the resulting framework is clear enough to guide research.
Keywords: constructivism; e-collaboration; social-media; framework; didactic; e-learning; pedagogy; synchronous; asynchronous learning.
- Diabetic deduction through non-parametric analysis
by Gunasekar Thangarasu, P.D.D. Dominic
Abstract: Data mining has become one of the most valuable tools for extracting and manipulating data with established patterns in order to produce useful information for decision-making in medical diagnosis. It provides a convenient method of mining clinical databases which are too complex and uncertain. This research proposed combinations of four different data mining techniques, which are neural network, fuzzy logic, hybrid genetic algorithm and clustering techniques for predicting diabetes diseases, types and its various complications. Diabetes occurs when the body is unable to produce or respond properly to insulin which is needed to regulate glucose. Diabetes disease has increased the risks of developing kidney disease, blindness, nerve damage and blood vessel damage. The result of the research is focusing on diabetes disease diagnosis from the clinical database purely based on the people physical symptoms and their family history details. This innovative methodology help to increase the number of people saves from critical risks by early prediction of the diabetes disease and also this will be one of the best and cost effective diagnosing methods for the people.
Keywords: neural network; fuzzy logic; hybrid genetic algorithm; clustering techniques.
- Exploring factors that affect on cancer patients performance in social networks for informational support
by Marva Mirabolghasemi, Noorminshah A. Iahad, Suraya Miskon
Abstract: The social network communities that promote information about cancer are able to develop an interactive environment where there are virtual relationships among cancer patients. Only a few studies have looked at the role of social network sites (SNS) for cancer patients despite their potential to deliver health messages to large audiences. Hence, there should be more rigorous research to explain the behaviour of cancer patients in SNS. This study seeks to explore the emotional, cognitive, social and technological constructs that affect the performance of cancer patients in social networks by using social cognitive theory (SCT) and task technology fit (TTF) theory. This study also aims to use a mixed method study in Mount Miriam Cancer Hospital (MMCH) and Kluang Cancer Support Group in peninsular Malaysia.
Keywords: cancer; e-patients; health 2.0; informational support; information system; performance; social network sites; SNS; social cognitive theory; SCT; task technology fit; TTF; web 2.0
- Electronic content management systems support highly integrated business processes
by Noreen Izza Arshad, Mazlina Mehat, Mohamed Imran Mohamed Ariff
Abstract: The main objective of this study is to understand and explain how large organisations that employ highly integrated business processes could use ECMS to support work operations. Consequently, empirical investigations using a qualitative research design were conducted in a large organisation. Concepts from Orlikowski's (2000) practice lens theory are used as a lens through which qualitative data are collected, interpreted and explained. Based on the empirical evidence, it is learnt that with basic ECMS functionalities, ECM technologies are most beneficial to be used for information sharing among integrated business units. In this paper, a guideline on how these types of organisations could use ECMS for sharing information to support integrated process structure is given. Business and IT managers could use this guideline as a reference to optimise the usage of ECMS in supporting their businesses, or resolve any issues related to underutilisation of these kinds of technologies.
Keywords: enterprise content management systems; ECMS; content management; information sharing; business processes.
- Collaborative learning using tabletop and interactive whiteboard systems
by Tahir Mustafa Madni, Yunus Nayan, Suziah Sulaiman, Muhammad Tahir, Ahsanullah Abro, Majid Iqbal Khan
Abstract: The information and communication technologies and interactive displays highly encouraged and assisted the collaborative learning. The recent developments in interactive whiteboards and multi-touch tabletop displays technologies also support the collaborative learning in the different settings. However, there is lack of studies to assess the user experience and feedback of collaborative learning using tabletop and interactive whiteboard systems. This paper attempts to assess the user experience using experimental methods. The findings from current literature were used to formulate problem and implement the prototype. Later on the test participants experienced the system. The findings show that tabletop and interactive whiteboard systems support and enhance the collaborative learning and it can be improved through better incorporation and setting of these systems in classrooms or other places. The overall user satisfaction for using whiteboard was 3.7/5.0 and tabletop was 3.9/5.0, which shows a motivation of using both technologies in a collaborative learning environment. The findings suggest for better design of user interface for these system in order to maximise the user performance in terms of collaboration, efficiency and effectiveness during collaborative learning.
Keywords: tabletop; interactive whiteboard; collaborative learning; human computer interaction; computer vision; information systems.