Title: Proposing a method for implementing business process re-engineering

Authors: Fereshteh Mashhadi; Adel Azar; Arash Shahin

Addresses: Department of Industrial Engineering, Najafabad Branch, Islamic Azad University, University Blvd., 851414313, Najafabad, Isfahan, Iran; Esfahan Oil Refinery Company, Imam Khomeini St., 8335113115, Isfahan, Iran ' Faculty of Management and Economics, Tarbiat Modares University (TMU), Chamran Highway Jalal-Highway, Al-e-Ahmad, Tehran, Iran ' Department of Management, University of Isfahan, Hezarjarib St., 81746-73441, Isfahan, Iran

Abstract: In this paper, a business process re-engineering (BPR) method has been proposed. A questionnaire has been developed to have experts' options and let them assess each method based on four main criteria. This deals with a descriptive evaluation of the proposed method. Findings imply the highest score of 11.60 with least possible standard deviation of 0.7, as well as the least coefficient of variation of 0.06. Moreover, 88.7% Cronbach's alpha coefficient has been computed. Comparing the proposed method with the available ones reveals that two factors including specifying a pattern for identification and process classification and its evaluation as well as preparing a timetable for process re-engineering are not mentioned in any existing method.

Keywords: business process reengineering; BPR implementation.

DOI: 10.1504/IJSOM.2015.068525

International Journal of Services and Operations Management, 2015 Vol.20 No.4, pp.398 - 417

Published online: 22 Apr 2015 *

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