Proposing a method for implementing business process re-engineering
by Fereshteh Mashhadi; Adel Azar; Arash Shahin
International Journal of Services and Operations Management (IJSOM), Vol. 20, No. 4, 2015

Abstract: In this paper, a business process re-engineering (BPR) method has been proposed. A questionnaire has been developed to have experts' options and let them assess each method based on four main criteria. This deals with a descriptive evaluation of the proposed method. Findings imply the highest score of 11.60 with least possible standard deviation of 0.7, as well as the least coefficient of variation of 0.06. Moreover, 88.7% Cronbach's alpha coefficient has been computed. Comparing the proposed method with the available ones reveals that two factors including specifying a pattern for identification and process classification and its evaluation as well as preparing a timetable for process re-engineering are not mentioned in any existing method.

Online publication date: Wed, 22-Apr-2015

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