Title: A systems-based complexity management framework for collaborative e-government services

Authors: Konstadinos Kutsikos, Gerasimos Kontos

Addresses: Business School, University of the Aegean, Michalio Hall, Michalon Road, Chios GR-82100, Greece. ' Business School, University of the Aegean, Michalio Hall, Michalon Road, Chios GR-82100, Greece

Abstract: The focus of this paper is to explore the issue of managing complexity in a collaborative environment of entities working together to deliver public e-services: how complex are the related information management issues; how they can be resolved and mapped onto practical implementation frameworks and methodologies. To address these issues, we explore |lessons learnt| within scientific disciplines that study interconnected entities. Systems science and its Viable System Model (VSM) can be used to model an ecosystem of collaborating organisations. VSM|s properties are analysed and used as the basis for developing our collaboration complexity management framework for e-government.

Keywords: e-government; systems theory; collaboration complexity; cross-entity information flows; complexity management; information management; electronic government; e-services; electronic services; online services; public services; systems science; viable system model.

DOI: 10.1504/IJASS.2011.042200

International Journal of Applied Systemic Studies, 2011 Vol.4 No.1/2, pp.1 - 16

Received: 13 May 2009
Accepted: 26 May 2009
Published online: 29 Apr 2015 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article