A systems-based complexity management framework for collaborative e-government services
by Konstadinos Kutsikos, Gerasimos Kontos
International Journal of Applied Systemic Studies (IJASS), Vol. 4, No. 1/2, 2011

Abstract: The focus of this paper is to explore the issue of managing complexity in a collaborative environment of entities working together to deliver public e-services: how complex are the related information management issues; how they can be resolved and mapped onto practical implementation frameworks and methodologies. To address these issues, we explore 'lessons learnt' within scientific disciplines that study interconnected entities. Systems science and its Viable System Model (VSM) can be used to model an ecosystem of collaborating organisations. VSM's properties are analysed and used as the basis for developing our collaboration complexity management framework for e-government.

Online publication date: Wed, 29-Apr-2015

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