Title: To leave or to stay? The differential factors that determine turnover and retention of Massachusetts social workers

Authors: Evalina Lawson; Diya Das

Addresses: Bryant University, 1150 Douglas Pike, Smithfield, RI 02906, USA ' Bryant University, 1150 Douglas Pike, Smithfield, RI 02906, USA

Abstract: The turnover rate of social welfare workers across the USA is incredibly high. The Administration for Children and Families report that some jurisdictions experience turnover rates of up to 90%. This has been an ongoing challenge faced by agencies across the USA since the 1960s (Strolin-Grotzman et al., 2010). In this study, the attempt was to answer three main questions: 1) what are some of the factors that lead to social workers leaving their jobs?; 2) what are some of the factors that determine why some social workers stay?; 3) are the recent reforms made at the Massachusetts Department of Children and Families effective? While social worker turnover has been widely studied, literature on the causes of social worker retention, i.e., why do some social workers continue in their jobs, is relatively scarce. Therefore, the in depth interviews provided understudied insights on the causes of social worker retention. Findings show that the factors that make people leave this profession are different from those that make people want to stay. Based on these findings, the study provides several recommendations that can help increase retention in the field.

Keywords: social work; employee turnover; employee retention; qualitative methods.

DOI: 10.1504/IJPSPM.2020.109307

International Journal of Public Sector Performance Management, 2020 Vol.6 No.4, pp.566 - 586

Received: 25 Oct 2018
Accepted: 30 Oct 2018
Published online: 03 Sep 2020 *

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