The use of Quality Circles in quality improvement programmes
by R.J. Spencer
International Journal of Technology Management (IJTM), Vol. 2, No. 2, 1987

Abstract: To implement an effective quality policy in any organization requires a total commitment to participation from all employees, and is best achieved through good communications and involvement. The Quality Circle concept provides a practical way of achieving these objectives, and this paper describes the guidelines for introducing a successful programme, traces some of the pitfalls to avoid and discusses both the tangible and intangible rewards.

Online publication date: Wed, 27-May-2009

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