High-involvement innovation through continuous improvement
by John Bessant, Sarah Caffyn
International Journal of Technology Management (IJTM), Vol. 14, No. 1, 1997

Abstract: Continuous improvement (CI) in all aspects of the business is essential for meeting the challenge of today’s turbulent environments. One increasingly popular strategy for enabling continuous improvement is through mobilising a high level of involvement of the workforce in sustained incremental problem-solving. Although the potential benefits of such high involvement innovation are considerable, implementing programmes of this kind is not easy. This paper reports on a five year research programme exploring implementation issues in CI and presents a framework model for the development of CI which draws upon extensive case study work. In particular, it identifies a series of levels of CI performance and the blocks and enablers associated with them.

Online publication date: Sun, 17-Aug-2003

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