Authors: John Bessant, Sarah Caffyn
Addresses: Centre for Research in Innovation Management, University of Brighton, England, UK. Centre for Research in Innovation Management, University of Brighton, England, UK
Abstract: Continuous improvement (CI) in all aspects of the business is essential for meeting the challenge of today’s turbulent environments. One increasingly popular strategy for enabling continuous improvement is through mobilising a high level of involvement of the workforce in sustained incremental problem-solving. Although the potential benefits of such high involvement innovation are considerable, implementing programmes of this kind is not easy. This paper reports on a five year research programme exploring implementation issues in CI and presents a framework model for the development of CI which draws upon extensive case study work. In particular, it identifies a series of levels of CI performance and the blocks and enablers associated with them.
Keywords: continuous improvement; implementation; capability; behavioural routines.
International Journal of Technology Management, 1997 Vol.14 No.1, pp.7-28
Published online: 17 Aug 2003 *Full-text access for editors Access for subscribers Purchase this article Comment on this article