International Journal of Technoentrepreneurship (11 papers in press)

Regular Issues

• The Effect of Customer Relationship Management and Business Model Innovation on Startup Sustainability: Indonesia Evidence  
  by LiemVanessa Fortunella Arnetha Dewi, Monica Palupi Murniati, Ranto Partomuan Sihombing 
  Abstract: Indonesia has significant potential for startup growth, yet the failure rate of startups in the country remains high. Most startups in Indonesia fail because their products do not meet market needs and they lack robust business models. This research aims to explore the impact of Customer Relationship Management (CRM) and business model innovation on startup sustainability, an area that has not been extensively studied. The study employs a survey method, distributing questionnaires to 150 startup owners or managers in Semarang. The findings reveal a positive correlation between CRM and business model innovation on startup sustainability. This research assists startup owners and managers in identifying key factors that contribute to the success and longevity of their ventures. Furthermore, it provides valuable insights for policymakers in Indonesia to support startup companies by enhancing their CRM practices and innovating business models to tackle sustainability challenges.
  Keywords: Business model innovation; customer relationship management; startup sustainability; Indonesia.
  DOI: 10.1504/IJTE.2025.10069136
   
  
• The Impact of ICT Adoption on Startup Growth: Exploring Performance, Education, and Sectoral Dynamics in an Emerging Economy  
  by Yllka Potera Avdiu, Lekë Pula, Veland Ramadani 
  Abstract: This paper examines the impact of Information and Communication Technologies (ICT) on the growth of start-ups within Kosovo's digitalisation ecosystem. Amid global digital transformation, understanding how ICT adoption influences startup performance and competitiveness is vital for entrepreneurs, policymakers, and stakeholders. A mixed-methods approach was employed, combining quantitative and qualitative research. Data was collected via an online self-administered questionnaire targeting 80 start-up owners in Prishtina. The study explored various ICT applications, including digital marketing, internet presence, and communication tools, alongside demographic and educational factors. Findings reveal that ICT adoption significantly enhances startup growth and competitiveness. Startups leveraging ICT for operations, marketing, and communication demonstrated improved efficiency, increased revenue, and expanded market reach. The results highlight the importance of enhancing ICT infrastructure, developing targeted educational programs, and implementing supportive policies to strengthen the startup ecosystem.
  Keywords: ICT; Startups; Digitalization; Ecosystem; Performance; Growth; Entrepreneurship; Competitiveness; Kosovo.
  DOI: 10.1504/IJTE.2025.10069449
   
  
• Global Entrepreneurship from the South: Developing Born Global Companies in Emerging Economies  
  by Jose Luis Garces Bautista, Maria Luna, Sofía Estelles-Miguel, Marta Peris Ortiz 
  Abstract: Born global (BG) companies represent an innovative strategic approach for entrepreneurs who aspire to have a presence in international markets from the very conception of their business. There is no known guide for new Latin American entrepreneurs that allows BGs to be designed for the disruption and adoption of a cross-border perspective. This study develops and empirically validates a methodology for the creation of BG-type companies. The first part includes a review of the literature, the source of the proposed structured model, and the second part validates the model through a focus group. The results include the identification of global opportunities (IGO), the global mentality, the internationalisation strategy and the measurement and evaluation included in the phases of the model. This model is a comprehensive guide that promotes efficient management as a reference framework for strategic decision-making, sustainable development and competitiveness in todays business environment. The model is presented as a contribution to the literature and the practice of entrepreneurship, being a tool that can be adapted and validated by those entrepreneurs who seek to be born with operations at the global level.
  Keywords: born global; model; entrepreneurship; focus group; internationalization.
  DOI: 10.1504/IJTE.2025.10069625
   
  
• Entrepreneurial Intention in a Creative City of Design from Brazil  
  by Rodrigo Ábnner Menezes, Vanessa P. Pinheiro, Ana S. R. Ipiranga, Christian Makaya 
  Abstract: There is a scarcity of studies specifically focused on the creative economy in less developed countries. So, the aim of this study is to identify how the entrepreneurship intention is fostered by the education factor on Sewing the Future Project, a program related to UNESCO Fortaleza Creative City of Design. The research was conducted in Fortaleza, Brazil, through a case study upon Sewing the Future project. The data collection was through two in-depth interviews with a project manager and coordinator, along with two focus groups: one with 8 creative women entrepreneurs, and document analysis. The analysis was carried out with coding procedures of the Grounded Theory. The findings indicate that entrepreneurial intention is fostered by educational programs offered by the project, particularly through skill development and management training. However, the results highlight that education must be combined with other supporting factors, such as infrastructure and financial incentives.
  Keywords: creative economy; entrepreneurial education; entrepreneurial intention; creative city; UNESCO.
  DOI: 10.1504/IJTE.2025.10069856
   
  
• Impact of Flexible Work Arrangements on Employee Retention: the Mediating Role of Digital Leadership  
  by Smitha Abraham, Vijayarani S 
  Abstract: Digital leadership mediates the effect of Flexible Work Arrangements (FWAs) on employee retention in modern companies. FWAs are essential to job satisfaction and talent retention as remote work, flexible hours, and hybrid models grow more common. Digital leadership is essential to managing virtual teams, guaranteeing good communication, and encouraging technology to transcend physical distance. Digital leadership promotes innovation by encouraging teamwork, digital tool usage, and a flexible culture. To determine how FWAs directly and indirectly affect retention, this study examines the relationships between key organisational variables, digital leadership, digital culture, organisational learning, innovation, and employee performance using secondary research and SEM. The data show that FWAs can improve retention, but only with strong digital leadership. Proactive digital transformation leaders boost employee engagement, performance, and learning and creativity. Innovation enhances the impact of digital leadership on retention by encouraging creativity and adaptability among employees, according to the research. This study emphasises the necessity for innovative, tech-savvy leadership to preserve a competitive edge and an engaged staff when implementing FWAs.
  Keywords: Flexible Work Arrangements; Employee Retention; Digital Leadership; Innovation And Organizational Learning; Job Satisfaction; Online Economy.
  DOI: 10.1504/IJTE.2025.10070271
   
  
• Enabling Managerial Ambidexterity: Drivers and Their Impact on Organisational Performance  
  by Alexandra García-Joerger, Montserrat Boronat-Navarro 
  Abstract: To achieve both short- and long-term success, managers must strike an optimal balance between exploitative and explorative activities. These ambidextrous managers are more likely to perform better in the firm than other managers who only focus on exploitative or explorative activities. Despite the growing interest in managerial ambidexterity, there is still no consensus on the specific combination of mechanisms that enable managers to effectively balance these activities. This study employs the FsQCA methodology to identify the optimal combination of factors that foster managerial ambidexterity and drive superior organizational performance. Through empirical analysis, we reveal how a shared vision and incentivized reward systems enhance managerial ambidexterity, ultimately boosting performance. Additionally, we highlight the critical role of bottom-up and horizontal knowledge flows in facilitating exploration. This research provides actionable insights into how organizations can empower managers to excel in dynamic environments.
  Keywords: Ambidexterity; Ambidextrous managers; Exploration; Exploitation; Organizational performance.
  DOI: 10.1504/IJTE.2026.10070707
   
  
• Factors to Assess the Innovativeness of Startups from Business Incubators  
  by Jamal Hussain 
  Abstract: The primary aim of this study is to understand the importance of innovation and find the factors to access the innovativeness of the startups incubated in business incubators. A survey is conducted on the startups incubated in the seven business incubators of Assam, India. The result shows that innovation is of highest importance for incubated startups their growth and competiveness. The exploratory factor analysis (EFA), confirmed four factors that defines the innovativeness of the startups which are Entrepreneurial Qualities, Sustainability and Funding, Networking and Market Research and Efficiency. These factor could be used in selection of startups for incubation programme as well as exit criteria during graduation of startups from incubators. Theoretically, this study has further advanced the business incubation theory in developing the startups and making them innovative.
  Keywords: Entrepreneurship; Small Business; Startups Selection; Graduation Criterion; Factor Analysis; SMEs; Incubation; Entrepreneurial Qualities; Sustainability; Funding; Networking; Market Research.
  DOI: 10.1504/IJTE.2026.10070862
   
  
• Determining the Nexus between Innovation and Organizational Resilience; Mapping the Field and Providing Future Research Avenues  
  by Rahila Hanif, Maria Rita Pierotti, Muhammad Khalique, Goyipnazarov Sanjar, Rohana Ngah 
  Abstract: Financial and pandemic crises created disruptions and enormously affected the business operations globally. Taking a view from literature on organisational resilience, the study offers an understanding on the role of innovation and how organisations respond to disruptions with their innovative capabilities. The study reviewed 152 top ranked journals publications from 1998 to the first quarter of 2023. Bibliometric and science mapping methods applied to identify important authors, countries, journals, topics, and institutions. The first cluster, sustainability as performance measure, covered climate change and uncertainty to determine sustainability; the second cluster dealt with business life cycle and organisational resources as determinants and third cluster identified the key role of supply chain resilience and innovation. To the best of the authors knowledge, this is the first comprehensive literature review on the relationship between innovation and resilience. The authors have explained some areas of academic interest for future research with significant managerial implications.
  Keywords: Disruptions; Organizational resilience; Innovation; Bibliometric analysis; Sustainability; Competitive advantage; Supply chain resilience.
  DOI: 10.1504/IJTE.2026.10071487
   
  
• Automating Disaster Recovery Using Cross-Cultural Business Infrastructure as Code for Seamless Cloud Operations Management  
  by Karthikeyan Sivanandi 
  Abstract: Disaster recovery is a basic business continuity and operational resilience requirement in cloud infrastructure today. More workloads moving to the cloud will add complexity, especially in failure and disaster scenarios, making traditional disaster recovery labour-intensive with heterogeneous systems, slow, error-prone, and difficult to scale. Infrastructure such as code helps improve overall efficiency, scalability, and reliability in disaster recovery. This paper deals with infrastructure as code (IaC) tools like Terraform and AWS CloudFormation, which are used for automated disaster recovery. Other tools applied were Python and MS Excel for data analysis and visualisation. Data was collected from real-world cloud environments and simulations through cost analysis and human error frequency for RTO. Thus, an organisation's codification of disaster recovery strategies may reduce downtime and help it recover faster from interruptions to better meet its RTOs and RPOs. The research has also indicated great advantages in terms of automation of DR processes, including reduced human error during DRs, faster failover times, and increased consistency. The paper provides a case study from real-world implementation. Conclusion Automating DR using IaC enhances efficiency, scalability, and resilience and offers a strong, repeatable, and testable framework that organisations can use to reduce operations-related risks.
  Keywords: Disaster Recovery; Cross-Cultural Business; Infrastructure as Code; Automation; Cloud Operations; Terraform; AWS CloudFormation; Business Continuity; Cloud Resilience.
  DOI: 10.1504/IJTE.2026.10071600
   
  
• Impact of Technological Platforms on the Management and Commercialisation of Agrotourism Farms in Las Tunas, Cuba  
  by Alexey Megna Alicio, Ailen Estevez Torres, Dailén Noa Guerra, Glency Yaimy Ramírez Ferreiro 
  Abstract: The technology and tourism sectors in Cuba are experiencing constant growth, and the use of technological platforms is of vital importance. In the Cuban context, technological forecasting is an indispensable tool for managing agrotourism with greater efficiency and effectiveness. The Delphi methodology is employed to evaluate the prospective impact of technological platforms based on relevant criteria assessed by experts in agrotourism and technology management. This approach helped identify the most pertinent platforms to include in the context of agrotourism farms in Cuba. Ten farms were studied as case studies for the potential implementation of technological platforms, which will contribute to their visibility and commercialisation. Factors such as accessibility, integration with local culture, and sustainability were considered, allowing for an evaluation of the available options.
  Keywords: technology; digital marketing; tourism; technological forecasting; technological platforms; agrotourism; agrotourism products; agrotourism farms; Cuban territory; rural area.
  DOI: 10.1504/IJTE.2026.10071685
   
  
• Good Grievance Innovation Management, Mechanisms, and Business Sustainability Enhancing Workplace Morale and Productivity  
  by Lakshmi V, Hymavathi Chunduri 
  Abstract: This research is an experiment on the impact of the green complaint handling process on employee satisfaction in the company. The research is based on the evaluation of various complaint-handling processes and their impacts on employees' morale, productivity, and retention. Based on the evidence of the relationship between complaint handling and employee performance, the study reflects upon how such procedures are necessary to ensure a good work environment. The study gathers data through a questionnaire of 476 employees of variorganisations by means of questionnaires, interviews, and data analysis. The survey collects qualitative information in the form of employee perception of fairness, timeliness, and transparency of the grievance process and quantitative information in the form of degree satisfaction, grievance response time, and rate of turnover. This mixed-methodology strategy unites statistical realities and individuals' narratives with an eye toward having an integrarealization of the effect of grievance procedures on employees' results. It It is an act of presenting such evidence organisations should enhance mechanisms for managing grievances in a bid to create an enabling workplace environment and enhance staff retention. By rationalising these systems, organisations can ensure that grievances are handled properly, leading to employees motivation and business success.
  Keywords: Employee Satisfaction; Grievance Mechanisms; Organisational Behaviour; Workplace Morale; Productivity and Retention; Best Practices; Transparent Communication.
  DOI: 10.1504/IJTE.2026.10071874