Impact of organisational culture and people factors on knowledge management process: case study in an IT service company Online publication date: Tue, 16-Apr-2019
by G.N. Sumathi; I.S. Stephan Thangaiah; V.N. Sundharam
International Journal of Knowledge Management Studies (IJKMS), Vol. 10, No. 2, 2019
Abstract: Competition from corporate, peers as well as global, small and medium enterprise (SMEs) are major challenges to retain skilled manpower and customer base in information technology (IT) based service industry. Employee attrition has reduced operational efficiency and customer dissatisfaction in SMEs. Although, SMEs adopt different process to address these issues, they found knowledge management (KM) as the best option. The implementation of KM lies within organisation culture and people factors. The study aimed to examine the relationship of organisational culture and people factors with KM process. It was conducted in an IT service provider company that has implemented KM since five years. Descriptive analysis, correlational analysis and structural equation modelling-using SmartPLS were used to analyse data. The results emphasised that organisations' have to give importance to build culture fostering shared vision and collaboration. Moreover trust is needed among employees is needed to promote the activities of KM process.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Knowledge Management Studies (IJKMS):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com