Quality tools for a successful strategic management
by Ana Carolina Kogawa; Hérida Regina Nunes Salgado
International Journal of Business Process Integration and Management (IJBPIM), Vol. 8, No. 3, 2017

Abstract: Quality is conformity with the specifications, it is degree of satisfaction provided to the consumer during use. Poor quality not only generates costs but also limits the mentality of collaborators when they have no incentive to improve or correct certain activity. It is impossible to progress without change, and those who can not change themselves do not change anything. Throughout the execution of any work or analysis, tools of quality are used to optimise time, resolve unforeseen, minimise deviations, enhance professional organisation, detect new ideas and opportunities, and develop leadership spirit of people and teams. Currently, knowhow to work with tools such as 5 S's, 5 W and 2 H, 6σ, SWOT analysis, benchmarking, brainstorming, control charts, Ishikawa diagram, FMEA, Pareto chart, process mapping, multi vote, the 5 whys, poka yoke, QFD, pair of table and team charter are essential for success and recognition in both academia and industry.

Online publication date: Tue, 25-Jul-2017

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