Authors: Ana Carolina Kogawa; Hérida Regina Nunes Salgado
Addresses: Department of Pharmaceutics, School of Pharmaceutical Sciences of Araraquara, Univ Estadual Paulista – UNESP, Araraquara, São Paulo, Brazil; Faculdade de Ciências Farmacêuticas de Araraquara, UNESP, Rodovia Araraquara-Jaú, km 1, CEP 14801-902, Araraquara, SP, Brazil ' Department of Pharmaceutics, School of Pharmaceutical Sciences of Araraquara, Univ Estadual Paulista – UNESP, Araraquara, São Paulo, Brazil
Abstract: Quality is conformity with the specifications, it is degree of satisfaction provided to the consumer during use. Poor quality not only generates costs but also limits the mentality of collaborators when they have no incentive to improve or correct certain activity. It is impossible to progress without change, and those who can not change themselves do not change anything. Throughout the execution of any work or analysis, tools of quality are used to optimise time, resolve unforeseen, minimise deviations, enhance professional organisation, detect new ideas and opportunities, and develop leadership spirit of people and teams. Currently, knowhow to work with tools such as 5 S's, 5 W and 2 H, 6σ, SWOT analysis, benchmarking, brainstorming, control charts, Ishikawa diagram, FMEA, Pareto chart, process mapping, multi vote, the 5 whys, poka yoke, QFD, pair of table and team charter are essential for success and recognition in both academia and industry.
Keywords: quality tools; success; leadership; team; organisation; 5 S's; 5 W 2 H; 6σ; SWOT analysis; benchmarking; brainstorming; Ishikawa diagram; Pareto chart; multi vote; the 5 whys.
International Journal of Business Process Integration and Management, 2017 Vol.8 No.3, pp.153 - 159
Received: 18 Jan 2016
Accepted: 24 Nov 2016
Published online: 25 Jul 2017 *