Improving disability evaluation productivity: linking innovative business models with information technology Online publication date: Thu, 29-Sep-2005
by Bengisu Tulu, Brian N. Hilton, Thomas A. Horan
International Journal of Healthcare Technology and Management (IJHTM), Vol. 7, No. 1/2, 2006
Abstract: This paper examines the relationship between the healthcare industry and disability evaluation, with a special focus on how information technology (IT) can assist in fostering the disability evaluation process. In the USA, various disability compensation programmes exist, and each uses a specialised terminology to define disability based on the compensation payer's definition. However, ambiguity arises as a result of the use of these multiple definitions and interpretation of terms, which contributes to delays in the disability evaluation process. This paper develops two conceptual models for disability evaluation and explores the underlying business models and the role of IT in achieving productivity gains. Throughout this discussion, the focus is on process inefficiencies in determining disabilities and the potential role of innovative business models and technology practices. Finally, future research opportunities and their implications are also enumerated.
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