Multi-criteria decision-making in the management of humanitarian operations
by Fabio Sgarbossa; Umberto Peretti; Alessandro Persona; Peter Tatham
International Journal of Services and Operations Management (IJSOM), Vol. 22, No. 4, 2015

Abstract: Although multi-criteria decision making topic is well suggested by some papers there are no researches that have been focused on its application into humanitarian perations with the presentation of a hierarchy process to support the operators in making choices. The purpose of this paper is to present a general multi-criteria decision making process to assist the evaluation of suitable alternative solutions to humanitarian operations management issues. Humanitarian operations are described in terms of a multi-objective field that reflects service level, timing and costing as final goals, and is composed of different life cycle phases, each with its particular features. Through a deep literature review, a framework is built and analysed to support decision makers in their evaluation of operations issues in which the objective hierarchy is defined. The structured procedure is developed and validated with some examples of possible applications. Thereafter, using a sensitivity analysis, a real case is discussed.

Online publication date: Wed, 28-Oct-2015

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services and Operations Management (IJSOM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email