Successfully implementing ERP: the IBM personal systems group experience
by Irma Becerra-Fernandez, Kenneth E. Murphy, Joyce Elam
International Journal of Internet and Enterprise Management (IJIEM), Vol. 3, No. 1, 2005

Abstract: The Personal Systems Group, a division within IBM, successfully implemented SAP's R/3 enterprise information system in its largest manufacturing facility in North Carolina. The project, at the time the second largest SAP implementation in the world with respect to the number of users, was completed on-time and on-budget. This paper presents an inside look at this large-scale systems implementation: its motivation, the project structure, the complexity of project tasks, the project personnel and the project outcomes. The paper presents six factors that led IBM to a successful implementation: 1. top management commitment; 2. strong project management; 3. team member skills; 4. team member motivation and dedication; 5. effective communication with users; 6. an effectively planned and implemented change management strategy. Evidence of how these factors enabled the Personal Systems Group to successfully achieve the longer-term vision of streamlining their supply chain to increase productivity, cost savings, and customer satisfaction are also presented.

Online publication date: Sat, 25-Jun-2005

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Internet and Enterprise Management (IJIEM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com