How to measure and build intra- and inter-organisational trust
by Steven A. Gedeon
International Journal of Business and Globalisation (IJBG), Vol. 14, No. 1, 2015

Abstract: If intra- and inter- organisational trust is truly important then it must be measured and managed to build sustainable competitive advantage. The framework for trust management (FTM) integrates the theory of planned behaviour as a model for organisational change with the integrative model of organisational trust and the interdisciplinary model of trust constructs. Following an action research agenda, the framework is designed as a practical tool and addresses several known limitations of prior research: it addresses multi-level analysis issues, resolves the unidirectional limitations of prior models, recognises that trust building is a dynamic process, and provides a guide to action so that management may intervene when trust violations occur. A trust management inventory scale is developed and practical application of the framework is discussed.

Online publication date: Wed, 21-Jan-2015

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