Capacity planning and performance measurement for automobile service centre using simulation
by Rishu Sharma; Suresh Garg
International Journal of Modelling in Operations Management (IJMOM), Vol. 2, No. 3, 2012

Abstract: After sales service plays vital role in industries to achieve customer satisfaction and retention and acts as relevant source of revenue. Automobile service centre (ASC) involves the activities related to repair and service operation after purchase of car. ASC is a complex system with features of job shop production, service management, maintenance management and supply chain management. ASC has to provide good repair and service with on time delivery and at competitive price. To achieve this, proper design and planning of capacity is of prime importance. This paper presents the impact of capacity planning on the performance of ASC and then capacity planning schedule of ASC is done to meet the existing demand. The measures for meeting the changing demand are also suggested. Performance measurement under varying demand is studied. Since real life systems are very complex, simulation is used as the tool to study the dynamics between capacity and performance.

Online publication date: Thu, 21-Aug-2014

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Modelling in Operations Management (IJMOM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email