The rationale of e-health evaluation: the case of NHS Direct
by Hamid Alalwany; Sarmad Alshawi
International Journal of Business Information Systems (IJBIS), Vol. 9, No. 4, 2012

Abstract: An important area of research is that of the evaluation of e-health services. A holistic e-health evaluation framework should address the aspects that are hampering healthcare services from embracing the full potential of information and communication technologies towards successful e-health initiatives. Towards building a holistic evaluation framework for e-health services, this paper is intended to examine the rationale of e-health evaluation, as the paper argues that this aspect should be addressed first in the development of such a framework. NHS Direct which is one of the largest e-health services in the world has been chosen to discuss and validate a set of evaluation rationales and their applicability in practice.

Online publication date: Sat, 16-Aug-2014

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