Integrated quality management and sustainability for enhancing the competitiveness of tourism in Egypt
by Mohammed I. Eraqi
International Journal of Services and Operations Management (IJSOM), Vol. 5, No. 1, 2009

Abstract: Improving the quality of Egyptian tourist destinations is essential in satisfying tourists' needs, making the Egyptian tourism industry more competitive, and ensuring that tourism development is in a balanced and sustainable way. This research aims to explain how Integrated Quality Management (IQM), as an integrated management tool, can improve the level of sustainability in Egyptian tourism to enhance competitiveness. Statistical tests such as reliability, statistical mean, Qi² test, regression analysis and the Analysis of Variance (ANOVA) have been used to examine the research findings. The findings reveal that the level of indicators of IQM and of sustainability in Egyptian tourism is weak because the level of cost and externalities of tourism development is high and the transport system is poor and operates in an inefficient manner. Together, IQM and sustainability provide the basis for building community, industry and agency capacity to manage tourism resources in a more integrated manner to improve the competitiveness of Egypt as a macro tourist destination.

Online publication date: Sun, 30-Nov-2008

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services and Operations Management (IJSOM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email