Understanding the critical factors effect user satisfaction and impact of ERP through innovation of diffusion theory
by Li-Ling Hsu, Robert S.Q. Lai, Yu-Te Weng
International Journal of Technology Management (IJTM), Vol. 43, No. 1/2/3, 2008

Abstract: In the past few years, the benefits of ERP systems have appealed not only to large firms but also to small- and medium-sized firms. The samples come from 504, the winners of outstanding award given by the Ministry of Economic Affairs (MOEA) in Taiwan, R.O.C. Valid questionnaires of this research have 130 copies and it has return of 26%. This study concludes three main results by implementing ERP system: user participation and observability have strong significance on user satisfaction; user satisfaction has strong significance on individual performance; individual performance has been evaluated as positive significance on organisational performance. On the whole, most of the hypotheses were supported through EQS statistical analysis. We believe that the successful implementation of ERP system within firms will play a significant role and be associated with the competitive advantages in innovative age. Implications of these results for practice and research are provided.

Online publication date: Fri, 11-Jul-2008

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Technology Management (IJTM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com