Why does effort expectancy not have a significant effect on the utilisation of e-reports in Sleman Regency? Online publication date: Fri, 01-Sep-2023
by Muhammad Iqbal; Ulung Pribadi
Electronic Government, an International Journal (EG), Vol. 19, No. 5, 2023
Abstract: This study aims to analyse the factors that influence the public in Sleman Regency to utilise the e-report media, which is an online complaint service within the context of e-government. This research uses quantitative research methods. The number of research respondents was 370 respondents and the information was processed using SmartPLS 3.0 Software. The findings of this study are that only variable effort expectancy does not have a significant influence on attitudes to use e-report applications. This is because the user considers usability more important than ease of use. Effort expectations are not perceived as a significant factor supporting the adoption of new technologies. The need for online channels to submit complaints online in the digital age is considered important for the effective and efficient community to get excellent service. In addition, all research variables have been shown to have a significant influence on the use of the e-report media.
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