The application of service quality on tourist stadia: the role of value and satisfaction on spectators' intentions Online publication date: Wed, 07-Dec-2022
by Nikolaos Papadopoulos; Georgios Tsekouropoulos
International Journal of Sustainable Agricultural Management and Informatics (IJSAMI), Vol. 9, No. 1, 2023
Abstract: Service quality of a sports organisation is a multidimensional concept and an important element of the sports product. The purpose of this study was to research spectators' perception about the facilities of a stadium served during a football game. It investigated any differentiation on demographic characteristics and other attending characteristics of spectators about quality, value, satisfaction and behavioural intentions. It was under investigation how a football stadium can help to develop tourism in the area. The methodology chosen was quantitative research. The results provided support of spectators' perception of the service quality model used.
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