The application of service quality on tourist stadia: the role of value and satisfaction on spectators' intentions
by Nikolaos Papadopoulos; Georgios Tsekouropoulos
International Journal of Sustainable Agricultural Management and Informatics (IJSAMI), Vol. 9, No. 1, 2023

Abstract: Service quality of a sports organisation is a multidimensional concept and an important element of the sports product. The purpose of this study was to research spectators' perception about the facilities of a stadium served during a football game. It investigated any differentiation on demographic characteristics and other attending characteristics of spectators about quality, value, satisfaction and behavioural intentions. It was under investigation how a football stadium can help to develop tourism in the area. The methodology chosen was quantitative research. The results provided support of spectators' perception of the service quality model used.

Online publication date: Wed, 07-Dec-2022

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