SEM approach to determine factors affecting e-government success in Jordan Online publication date: Fri, 19-Mar-2021
by Abbas Al-Refaie; Abeer Mahmoud Ramadna
International Journal of Business Excellence (IJBEX), Vol. 23, No. 3, 2021
Abstract: This research aims at identifying the effects of regulation, website quality, relationship, employee's skill and worth on the success of e-government in Jordan from the perspectives users and employees using structural equation modelling (SEM). Initially, a structural model is proposed. A total of 1,100 surveys were distributed to employees and government services users. The multicollinearity and consistency in the item measures were checked. Then, the validity of the measurement and structural models is assessed. The results revealed the important factors that affect e-government success. Further, the structural model is evaluated in four major organisations that provide e-government services from both user and employee perspectives. Results showed variations in e-government success among organisations and the level of e-government success still lags behind meeting users and employee expectations in most organisations. In conclusion, Jordanian organisations should deliver high-quality demand driven services, ensure public sector transparency and accountability, reduce indirect cost of obtaining services, increase ease of interacting with government, promote development of Jordan's ICT sector, develop skills within the public sector, boost e-commerce activities, improve information security and end user privacy, and mitigate the risk through a coordinated approach involving technology tools, policy guidance, and training.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Excellence (IJBEX):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com