Servitisation in manufacturing: proposal of an ontology
by Noelia Gonzalo-Hevia; María-Luz Martín-Peña
International Journal of Business Environment (IJBE), Vol. 11, No. 4, 2020

Abstract: Research on servitisation in manufacturing began three decades ago. Since then, contributions to the field have continued to grow, with scholars adopting approaches from different knowledge areas. This broad growth has created terminological and conceptual confusion, curtailing the development of this scientific field. The aim of this paper is to establish order in the disparate terminology used in servitisation research by proposing a conceptual foundation based on theoretical and practical approaches. An ontology of servitisation is proposed to identify the key concepts in the field and the relationships between these concepts through a controlled vocabulary under a formal logic. This ontology also identifies where and to what extent each existing conceptualisation may be used, as well as highlighting the differences between terms. The foundations for the structure of the scientific field of servitisation are thus laid.

Online publication date: Wed, 25-Nov-2020

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